alert to Framers who use promotional license of TCS5

[Carol J. Elkins]

Many of us took advantage of Maxwell Hoffman's kind offer of a 
promotional GM build of TechCommSuite 5 earlier this year during a 
invitational sneak peak webinar.  Your mileage may vary, but here is 
what happened to me. I was unable to install the patches, and my most 
recent attempt managed to corrupt something in Framemaker that now 
prevents me from printing a book and causes Frame to crash when 
RoboHelp tries to access linked files. So I knew I'd need to 
reinstall TCS5. When I have installed previous versions, I've always 
had a safety net of having the same version installed on a different 
CPU, but this time I don't. If something gets screwed up, I have no 
way to earn a living during the downtime.So I've been very cautious, 
backing up everything and carefully reviewing everything. I wanted to 
make sure that my license and serial numbers were still intact but I 
didn't see the TCS5 license in Adobe's list of my licensed products. 
So I checked and learned that the serial number that Max gave us is 
an expiring number (end of November). I misunderstood the offer: I 
thought that we needed to download the software before the offer 
expired; I didn't realize that we didn't have a bona fide license.

So I coughed up the $699 for an upgraded TCS5 license today. I'm 
still waiting to get the new serial number. A message on Adobe.com 
says it may take up to 24 hours to generate. So much for getting it 
installed today when I had time.

I'm not sure what would have happened if I had tried to reinstall 
using the promo serial number AFTER it expires in November, but I 
suspect the install would have failed. So be aware that if you are 
using the promotional license, you may experience problems with 
upgrading, as I did, and may not be able to reinstall if you need to. 
As I said, your mileage may vary.

Carol

******************************************
Carol J. Elkins---A Written Word LLC
Making Information Understandable
Phone: 719-948-3773
mailto:celkins at awrittenword.com
http://www.awrittenword.com
*******************************************