secured PDFs

Tue Mar 3 13:00:26 PST 2015

Ken...just wondering...
If a customer buys your product, what do you care if they make changes?

John X Posada
AML Syst & Ops Supt Data Analyst | US FCC & RC Systems Control & Analytics
| HSBC North America Holdings Inc
330 Madison Ave., NY NY

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From:	Ken Poshedly <poshedly at bellsouth.net>
To:	"tom.beiswenger at emhartglass.com"
            <tom.beiswenger at emhartglass.com>, "Johnson, Joyce"
            <JJohnson at abtg.com>
Cc:	"framers at lists.frameusers.com" <framers at lists.frameusers.com>
Date:	03/03/2015 03:56 PM
Subject:	Re: secured PDFs
Sent by:	framers-bounces at lists.frameusers.com

In addition to hard-copies of our manuals included in the operator cab of
the heavy construction equipment my company manufactures and markets
worldwide, we also make available pdf files of our manuals with passwords
to prevent changes, copying text & images, etc.

So far, we're not aware of any plagiarism or other unauthorized use of our
stuff. At least not yet.

-- Ken in Atlanta

On Tuesday, March 3, 2015 3:33 PM, "tom.beiswenger at emhartglass.com"
<tom.beiswenger at emhartglass.com> wrote:

 We used to deliver user guides as secured PDFs; however, the security
 settings in Acrobat 9 never fully suited our needs. We have since upgraded
 to Acrobat 12, but I haven't checked if the settings are any better. That
 said, securing the documents ended up being more pain than it was worth.
 Too many users wanted to extract pages or do other things that we deemed
 were OK. We dropped the securing documents years ago. I know there is fear
 that someone could steal some trade secret (I never found one in our
 manuals), but as long as you are distributing a document in either PDF or
 print, you have to assume that sooner or later your competition will
 manage to get a copy.

 As far as protecting ourselves from someone modifying our documentation in
 a way that could expose us to liability for machine damage or personal
 injury, we cover ourselves (per the lawyers) by including disclaimers in
 the preface and noting that the documentation always remains our
 proprietary property and cannot be altered or duplicated without our
 permission. I'm sure that doesn't stop anyone, but the legal folks say
 that if a customer violates that clause, they place themselves at risk
 through no fault of ours.

 Tom Beiswenger
 Manager, Technical & Training Documentation, Project Manager - Inspection
 Business
 Emhart Glass Mfg. Inc.
 1140 Sullivan St.
 Elmira, NY 14901
 PH: +607 735-4279
 FX: +607 734-8278
 Mobile: +607 769-4779
 Email: tom.beiswenger at emhartglass.com

 From:        "Johnson, Joyce" <JJohnson at abtg.com>
 To:        "framers at lists.frameusers.com" <framers at lists.frameusers.com>
 Date:        03/03/2015 03:14 PM
 Subject:        secured PDFs
 Sent by:        framers-bounces at lists.frameusers.com

 We deliver user guides (software and hardware) to customers  via
 password-protected pdfs, loaded onto servers and also posted on our
 customer web portal.

 I’m wondering how members of this group deliver customer-facing documents.
 Do you use pdfs? If so, do you secure those pdfs? If you secure them, how
 do you accommodate in-house colleagues who request unsecured pdfs so they
 can extract pages and images?

 Thanks in advance for your responses.

 Joyce

 Joyce M. Johnson
 AmerisourceBergen
 Lead Technical Writer
 Technology Group

 1400 Busch Parkway
 Buffalo Grove, IL 60089

 847.808.5875
 888.537.3102 ext 15875

 www.abtg.com

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