[Framers] FrameMaker and Salesforce

[Robyn Chittister]

Hello,

Does anyone use FrameMaker and then integrate that documentation with
Salesforce?

I'm 1 of 1-1/2 technical writers at a start up that creates cloud apps for
Salesforce. We are currently using Salesforce Knowledge to create and
deliver our documentation. Knowledge is possibly the worst documentation
tool I have ever used. We've been looking at various single-sourcing
solutions, and we're down to MadCap Flare and FrameMaker.

I'm a FrameMaker user from way back - I started with FM+SGML 5.5 in 1999. I
developed templates and tools for FM+SGML and FM+XML from 1999-2005. I've
used FM 12 in an unstructured environment, and am happy to see the
improvements. I'm not sure how many improvements there have been in the
structured environment, however. I've tried to contact Adobe, and have
gotten a human being to say he'll give my questions to a solutions
specialist to answer. Knowing Adobe, I'm not going to hold my breath.

My questions are:

   - Is anyone here writing doc for Salesforce or Salesforce apps? If so,
   what tools do you use?
   - Is there a good comparison of the most recent versions of Flare v. FM?
   The only ones I've been able to find are from several years ago.
   - Is anyone here using FM+XML (either v12 or 2015) who could answer some
   specific questions I have about it?


We're a Mac house, so I can't just download the trial versions. We
understand that we will need to get me set up with a VM and Windows to use
the software we choose.

Thanks in advance for any help you can provide.

~Robyn

-- 


*Robyn Chittister  |  Senior Technical Writer*

E: rchittister at vlocity.com  |  P: 925.695.5710 |  W: www.vlocity.com
<http://www.vlocity.com/>