[Framers] FrameMaker and Salesforce

[Yves Barbion]

Hi Robyn

Salesforce uses DITA for their documentation. Just google "salesforce" and
"dita" for more info. FrameMaker supports DITA, and you get enhanced DITA
support with Leximation's DITA-FMx plugin. oXygenXML supports DITA too and
runs on Windows and Mac, so DITA seems like an obvious choice to me.

Kind regards

Yves Barbion
www.scripto.nu

On Wed, Mar 9, 2016 at 9:26 PM, Robyn Chittister <rchittister at vlocity.com>
wrote:

> Hello,
>
> Does anyone use FrameMaker and then integrate that documentation with
> Salesforce?
>
> I'm 1 of 1-1/2 technical writers at a start up that creates cloud apps for
> Salesforce. We are currently using Salesforce Knowledge to create and
> deliver our documentation. Knowledge is possibly the worst documentation
> tool I have ever used. We've been looking at various single-sourcing
> solutions, and we're down to MadCap Flare and FrameMaker.
>
> I'm a FrameMaker user from way back - I started with FM+SGML 5.5 in 1999. I
> developed templates and tools for FM+SGML and FM+XML from 1999-2005. I've
> used FM 12 in an unstructured environment, and am happy to see the
> improvements. I'm not sure how many improvements there have been in the
> structured environment, however. I've tried to contact Adobe, and have
> gotten a human being to say he'll give my questions to a solutions
> specialist to answer. Knowing Adobe, I'm not going to hold my breath.
>
> My questions are:
>
>    - Is anyone here writing doc for Salesforce or Salesforce apps? If so,
>    what tools do you use?
>    - Is there a good comparison of the most recent versions of Flare v. FM?
>    The only ones I've been able to find are from several years ago.
>    - Is anyone here using FM+XML (either v12 or 2015) who could answer some
>    specific questions I have about it?
>
>
> We're a Mac house, so I can't just download the trial versions. We
> understand that we will need to get me set up with a VM and Windows to use
> the software we choose.
>
> Thanks in advance for any help you can provide.
>
> ~Robyn
>
> --
>
>
> *Robyn Chittister  |  Senior Technical Writer*
>
> E: rchittister at vlocity.com  |  P: 925.695.5710 |  W: www.vlocity.com
> <http://www.vlocity.com/>
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-- 
Yves Barbion
www.scripto.nu