[Framers] Adobe Licensing/Installation Rant

[Tammy Van Boening]

Hi all,

OK, I received several offlist replies and here is the one that solved the
issue: 

Yes, I do have Framemaker 10 installed on the same laptop. And yes, during
the installation of Acrobat Pro XI, I did the receive message that I have
received like 6 times before when setting up new systems about Acrobat Pro
finding the Adobe PDF Maker plugin on the system (installed as part of
Framemaker 10) and to go ahead with the installation, I would need to click
Continue to uninstall the PDF Maker plugin and continue with the
installation of Acrobat XI. I clicked Continue - like I said, I have done
this setup many, many times before in the process of setting up a new system
and never had had problems in the past.

Well, apparently, sometimes, in that rare "blue moon" period, this uninstall
does NOT go cleanly and that prevents Acrobat XI from being installed, and
you get the rollback message and the message about the failure to uninstall,
but nothing about what is causing the  issue.

So, I used Revo Uninstaller Pro 3 to do a forced uninstall of anywhere and
everywhere that little remnants of this plugin could be found, then rebooted
and then tried the installation again, and voila! It worked - sped through
like a charm and like I had always seen in the past.

Because I had NEVER run into this issue before, I would have never thought
to consider this a problem.

Thank you to my offlist savior and on to more fun with Adobe deactivations
and installations. . .  I will make a great asylum patient in a haunted
house after all of this. 

TVB



-----Original Message-----
From: Priyank Shrivastava. [mailto:priyasha at adobe.com] 
Sent: Monday, October 17, 2016 11:42 AM
To: Tammy Van Boening; framers at lists.frameusers.com
Subject: RE: [Framers] Adobe Licensing/Installation Rant

Hi Tammy,

I apologize for the inconvenience caused.

Let me forward this to Acrobat team to get this addressed.

Thanks,
Priyank Shrivastava.

-----Original Message-----
From: Framers
[mailto:framers-bounces+priyasha=adobe.com at lists.frameusers.com] On Behalf
Of Tammy Van Boening
Sent: Monday, October 17, 2016 10:58 PM
To: framers at lists.frameusers.com
Subject: [Framers] Adobe Licensing/Installation Rant

Since Adobe monitors this list, hopefully this will get someone to pull
their head out of their backside and provide customer service!!! I have a
legally purchased fully licensed copy of Adobe Acrobat XI. I am having to
set up a new laptop, which includes my Adobe products (which I want to do
about as much as Custer wanted another Indian!). I deactivated my
installation of Acrobat XI on my old laptop and I am attempting to install
Acrobat XI on my new laptop. The installation appears to be going just fine
and then blam. . . I get a message about having to rollback the installation
and the installation is rolled back and nuked and I get the message that the
installation was unable to complete, but absolutely NO error code/nothing to
assist or hint as to what is the issue.

I am installing on a Windows 7 64-bit Dell E6420 Latitude that has MORE than
enough RAM for what I am installing. (and that's exactly the setup of my old
laptop on which I deactivated the copy.)

I tried to call Adobe support, but after I get through IVR h*ll, and follow
all the prompts correctly, I get the absolutely useless message that Adobe
does NOT provide phone support for my product. Really???? Why is this? So,
of course, I have to resort to chat and after 35 minutes of frustration with
the "helpful" Adobe CSR, I gave up.  . . 

First, email is NOT the way to go bluntly with the language barrier that I
was experiencing, and second, the dude was obviously multi-tasking because
there were many lapses of several minutes during our useless chat where he
did not respond at all to my inquiries or acknowledge that I had provided
him the requested information.

Really Adobe, this is how you treat someone who has been a customer since
'96???  

I need help troubleshooting this installation and getting it up and running
- there should NOT be an issue with what is supposed to be a plug and play
installation from a CD and with a valid license number.

 

Tammy Van Boening
Owner/Principal
Spectrum Writing, LLC
www.spectrumwritingllc.com
TammyVB  *AT*  spectrumwritingllc  *DOT*  com


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