[Framers] how to get Acrobat (shared review) to prompt for password ?

[Lin Sims]

I have Acrobat X at the moment, not DC, but did you try deleting your
"LiveCycle Rights Management" account information? For X, it's

Edit > Preferences > Security, and near the bottom it has a button for
"Clear remembered account information ..."

(NB: not sure if this is what you need to do, but it's the only thing I
could find that had anything to do with accounts.)

On Fri, Oct 28, 2016 at 4:46 PM, <louisek at mchsi.com> wrote:

> Bummer...   :-(
>
> ----- Original Message -----
> From: "Monique Semp" <monique.semp at earthlink.net>
> To: louisek at mchsi.com
> Cc: framers at lists.frameusers.com
> Sent: Friday, October 28, 2016 3:44:18 PM
> Subject: Re: [Framers] how to get Acrobat (shared review) to prompt for
> password        ?
>
> > If you right-click on the folder the PDF is in (on the server), do you
> get
> > the option to "Restore previous versions"? That should be an option for
> > either your local drive or the network.
>
> > If no one has any of the other files in that folder open, I would move
> the
> > contents elsewhere, restore the folder, then move the contents (except
> the
> > PDF) back in and override everything.
>
> Ah, I see. I do have previous versions of the PDF, and can restore them. So
> I did. But not surprisingly, this didn't help. The PDF is on my *local*
> drive. The only thing on the network drive are the comment files (one
> folder
> for each shared review doc, and in the folders are the XML files for each
> reviewer's comments).
>
> The problem is that when opening the PDF from my local drive, Acrobat is
> supposed to connect to the shared review server, but all it displays is the
> "Adobe Acrobat DC cannot connect to the Review Server: <review server>"
> message. Acrobat refuses to display the dialog where I can actually enter
> the password.
>
> So there must be something else (outside of the specific PDF) that prompts
> Acrobat to ask for server connection credentials. No matter which shared
> review PDF I try to open, even ones that I haven't used in a long time, I
> have the same problem.
>
> But thanks for your suggestions,
> -Monique
>
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-- 
Lin Sims