[Framers] What do you say when FrameMaker disappoints?

[Stamm, David]

2017-02-14-02T11:25Z

"No one has ever heard me say that FrameMaker is perfect, but it is far better than the alternative."

Dave Stamm
Information Engineer

-----Original Message-----
From: Framers [mailto:framers-bounces+david.stamm=gd-ms.com at lists.frameusers.com] On Behalf Of Rick Quatro
Sent: 2017-02-10-Friday 08:54
To: framers at lists.frameusers.com
Subject: [Framers] What do you say when FrameMaker disappoints?

Hi Framers,

 

I received this from a client earlier this week:

 

Rick,

 

We've been adding a lot of material to the ... Service Manual and today when ... attempted to run a PDF it crashed the same way the ... Service Manual is crashing.

 

This is a huge problem for us. Our whole workflow is predicated upon FrameMaker working correctly with these large files. Have you had any luck finding out why the ... Service Manual is crashing?

 

Regards,

...

 

As you can image, this is very frustrating for me as a FrameMaker consultant, especially since I recommended that they use structured FrameMaker for their manuals. It is frustrating for my client because they have been asked to quote on another large set of manuals, but now they are afraid to move ahead with FrameMaker. I have tried to run the books with FrameMaker 2017, but this crashes also. I have reached out to some of my contacts at Adobe, but have heard nothing.

 

We need structured FrameMaker because custom HTML5 output is a requirement.
But to not be able to create PDFs from FrameMaker? This is very disappointing.

 

My suggestion for the next version of FrameMaker: go 64-bit and rewrite the print engine to make PDF generation faster and stable.

 

In the meantime, I will start looking at alternative solutions.

 

Rick

 

Rick Quatro

Carmen Publishing Inc.

rick at frameexpert.com

585-366-4017

 

 

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