[Framers] Question for Stefan Gentz re the April 27 AdobeGCClient.exe System Error

[Stefan Gentz]

Hi Carol,

unfortunately I cannot help regarding this. As far as I know, this issue has nothing to do with FrameMaker. As far as I understand from quickly scanning the thread you linked (which points to the Acrobat forum) it has something to do with a Microsoft Visual C++ 2015 Redistributable Package that was not present on some of the user's systems.

Please understand that I cannot give any answers regarding your Windows configuration and what Microsoft updates in any way on your system. 

However, what I can tell you for sure is, that there is no automatic update (or uninstalling updates) in any FrameMaker in any version up to FrameMaker 2017. There is not even an automated check for updates - you have to trigger that manually. Situation might be different, if you have installed FrameMaker in a larger enterprise ecosystem and your admin rolls out updates to your system automatically.

As far as I understand, this has nothing to do with FrameMaker. My understandin is, that it has to do with some Updates in Acrobat that were rolled out. This change has been made to ensure the software is using runtimes that Microsoft is currently supporting.  The problem occurred, as far as I understand, because the update did not check if Microsoft Visual C++ 2015 Redistributable Package is actually installed on the user system. But I'm really not an expert in this field.

You might want to check your Acrobat setting. In Acrobat Pro DC, go to > Edit > Preferences and select "Updates" on the left in the categories. There you can activate / deactivate "Automatically install updates". What does it say in your system?

 
Regards,
Stefan Gentz
Adobe Worldwide TechComm Evangelist
          

-----Original Message-----
From: Framers [mailto:framers-bounces+gentz=adobe.com at lists.frameusers.com] On Behalf Of Carol J. Elkins
Sent: Tuesday, May 2, 2017 20:51
To: framers at lists.frameusers.com
Subject: [Framers] Question for Stefan Gentz re the April 27 AdobeGCClient.exe System Error

Stefan, I hope that you can help sort something out that has bothered me ever since the April 27 Adobe system error occurred. That was the one where users trying to start Framemaker, Acrobat, and/or Distiller suddenly experienced this error: "The program can't start because MSVCP140.dll is missing from your computer." There was a huge flurry of posts to adobe's forums (see https://forums.adobe.com/thread/2308268). The end result is that the problem was created by an update that Adobe pushed out and they resolved it the next day by rolling back the update.

The part of this that has me confused is that I should not have ANY updates to ANYTHING being pushed onto my system. I'm running Windows 7 64-bit and Framemaker 12. My OS is set to never allow Windows to update anything automatically. Obviously I'm not using Adobe CC so any auto-updates should not occur.

So 1) how did I receive the initial update that caused this problem; and 2) how did I receive the roll-back to the update that fixed the problem? What part of "no automatic updates to my system" is being bypassed here?

Thanks for any information you can glean and share with us regarding this issue.

Carol Elkins

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