[Framers] Publishing Help fails

Fri Jan 19 05:23:21 PST 2018

When I've had issues like this, I have copied my project, deleted pages from the Frame file, and published the help until I can pinpoint what is causing the problem. You might start by deleting everything after page 88 and publishing. If that is successful, add more pages back and republish.  I know this is time-consuming, but I've been able to find and correct problems doing that.

Another thing I have found when I've had a failure is that the problem is with an image. So you might want to take a look at any images that are on the page where the failure occurs. Remove images and try publishing again. (Working, of course, with a copy of the project!)

HTH!
Carole

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Today's Topics:

   1.  Publishing Help fails (Bragg, Judy - Xylem)

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Message: 1
Date: Tue, 16 Jan 2018 21:22:52 +0000
From: "Bragg, Judy - Xylem" <judy at hypack.com>
To: "framers at lists.frameusers.com" <framers at lists.frameusers.com>
Subject: [Framers] Publishing Help fails
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<1298b32a1512499c91641322747cef3e at SEEMM1E15-06.world.fluidtechnology.net>

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Hi Framers,

I have TCS 2015 on a 64-bit Win7 machine with almost 19 Gb free HD space & 16 Gb RAM.

This is my first time around using FrameMaker 2015 and attempting to publish our Help files from FrameMaker.  I learned a lot from Matt Sullivan's course and successfully published a "test run" in November, so  I thought I was all set and all I'd have to do is update the content, tweak the CSS a little bit, and republish.  Well...nothing's ever easy!

I'm publishing a large book (2400 pgs) with about 100 component FM files.

-          All files open in FM without error.

-          Style sheet and mapping are complete.

-          When I attempt to publish to HTML5, the process crashes at the 89th document. A "Failed Importing Documents" message appears, then FM closes.  No files have been updated, even the first 88.  At least the Date Mod. property is still the date I initiated the project.
I contemplated dividing the book and attempting to publish the second half alone (as a test or to get the missing image files) but that would more than likely cause error messages due to unresolved cross-references.

Since I do have Tech. Comm. Suite, and I'm experienced with publishing CHM from RoboHelp, I tried going that route as well.  Everything seemed to go normally until I started scanning the output and found some missing images.  I see the *.PNG name, but no image.  On further investigation, I find there are almost 500 image files of 0 Kb!  It appears that all of the "missing images" are in sections from the second half of the book (starting before the 89th FM where the other process crashed).

The only other thing I can think of is that it needs more memory to publish such a large book.  That being said, I *have* removed about 10 Gb of files from the HD today.  It's possible I had more free space in November than I do now.  Is it worth a try to free up more HD space for the compile?

Any words of wisdom are welcome.  I'm about out of ideas.

Thanks in advance,

Judy Bragg
Technical Writer/QC
HYPACK - A Xylem Brand
56 Bradley St.
Middletown, CT 06457
O: +1.860.635.1500
Judy.bragg at xyleminc.com<mailto:Judy.bragg at xyleminc.com>
www.hypack.com<http://www.hypack.com/>
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Carole McCormick
Technical Writer

Sun Nuclear Corporation
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