[Framers] Adobe "support?""

[Priyank Shrivastava.]

Hi Tammy,

I can forward the details to the team and they will get back to yo.

Thanks,
Priyank Shrivastava.

-----Original Message-----
From: Framers [mailto:framers-bounces+priyasha=adobe.com at lists.frameusers.com] On Behalf Of tammyvb at spectrumwritingllc.com
Sent: Wednesday, June 06, 2018 2:19 AM
To: 'An email list for people using Adobe FrameMaker software.' <framers at lists.frameusers.com>
Subject: [Framers] Adobe "support?""

More like a leaking life raft in a tsunami. Trying to get help with license activation (yes, another licensing issue with Adobe - imagine that!) and after 25 minutes on hold w/ Chat, no one came to chat, and then evidently someone tried to connect and blam. . . got disconnected. Gave up on chat and called the support phone number. Minimum of 34 minutes on hold . . .
ridiculous!!!

If anyone from Adobe is monitoring this list, want to try to understand the meaning of customer service and actually supporting your customers when help is needed????

Tammy Van Boening
Principal/Owner
Spectrum Writing, LLC
https://na01.safelinks.protection.outlook.com/?url=www.spectrumwritingllc.com&data=02%7C01%7Cpriyasha%40adobe.com%7C15b72a06dc9648e296d608d5cb25b859%7Cfa7b1b5a7b34438794aed2c178decee1%7C0%7C0%7C636638285222386538&sdata=4a%2BFshjPiur4GCYshaOTTCkgwIfS7dssl5agk2B5jmM%3D&reserved=0
303-840-1755



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