[Framers] Adobe "support?"" Priyank Shrivastava. <priyasha at adobe.com>

[Peter Gold]

Hi, Priyank:

Thanks for stepping up!

I began using FM 2 in 1989. Since around '94, I've used, trained, and
supported FM customers on UNIX, Windows, and Macintosh. I participated in
the FM pre-release program for many years.

Over the years, almost all requests for improvements in features, bug
fixes, support, etc., have often been accompanied by excuses about limited
development and other resources.

With the recent spectacular increases in Adobe's stock prices, there's no
longer a need to claim "we're too poor" to invest in these core
improvements. So how about helping to advocate for increased attention to
devoting the long-denied resources that FrameMaker needs? Even if it's a
niche market of the overall software world and a niche of Adobe's overall
product world, and a small portion of the massive corporate income and
valuation, it's a major backbone of almost technical publishing in almost
all regulated industries in the USA and most of the global
corporate-industrial world.

FM and its technical-author-user corps comprise the infrastructure of these
essential industries. Like physical infrastructure - bridges, roads,
sewers, transportation, public health-care, etc. - it's mostly invisible
when it works...until it doesn't.

It's long-past time that FrameMaker gets the support and respect within
Adobe that it deserves. What's the best way to organize advocacy for this?

Thanks for your attention.

Regards,

Peter
_______________________
Peter Gold

On Tue, Jun 5, 2018 at 3:50 PM, Priyank Shrivastava. <priyasha at adobe.com>
wrote:

> Hi Tammy,
>
> I can forward the details to the team and they will get back to yo.
>
> Thanks,
> Priyank Shrivastava.
>
> -----Original Message-----
> From: Framers [mailto:framers-bounces+priyasha=adobe.com at lists.
> frameusers.com] On Behalf Of tammyvb at spectrumwritingllc.com
> Sent: Wednesday, June 06, 2018 2:19 AM
> To: 'An email list for people using Adobe FrameMaker software.' <
> framers at lists.frameusers.com>
> Subject: [Framers] Adobe "support?""
>
> More like a leaking life raft in a tsunami. Trying to get help with
> license activation (yes, another licensing issue with Adobe - imagine
> that!) and after 25 minutes on hold w/ Chat, no one came to chat, and then
> evidently someone tried to connect and blam. . . got disconnected. Gave up
> on chat and called the support phone number. Minimum of 34 minutes on hold
> . . .
> ridiculous!!!
>
> If anyone from Adobe is monitoring this list, want to try to understand
> the meaning of customer service and actually supporting your customers when
> help is needed????
>
> Tammy Van Boening
> Principal/Owner
> Spectrum Writing, LLC
> https://na01.safelinks.protection.outlook.com/?url=
> www.spectrumwritingllc.com&data=02%7C01%7Cpriyasha%40adobe.com%
> 7C15b72a06dc9648e296d608d5cb25b859%7Cfa7b1b5a7b34438794aed2c178de
> cee1%7C0%7C0%7C636638285222386538&sdata=4a%2BFshjPiur4GCYshaOTTCkgwIfS7ds
> sl5agk2B5jmM%3D&reserved=0
> 303-840-1755
>
>
>
> _______________________________________________
>
> This message is from the Framers mailing list
>
> Send messages to framers at lists.frameusers.com Visit the list's homepage
> at  https://na01.safelinks.protection.outlook.com/?url=
> http%3A%2F%2Fwww.frameusers.com&data=02%7C01%7Cpriyasha%40adobe.com%
> 7C15b72a06dc9648e296d608d5cb25b859%7Cfa7b1b5a7b34438794aed2c178de
> cee1%7C0%7C0%7C636638285222386538&sdata=fiyX7MCcvQYYLxrB6Tonx8lDGLQWXn
> pODYxCdZpha2I%3D&reserved=0
> Archives located at https://na01.safelinks.protection.outlook.com/?url=
> http%3A%2F%2Fwww.mail-archive.com%2Fframers%2540lists.
> frameusers.com%2F&data=02%7C01%7Cpriyasha%40adobe.com%
> 7C15b72a06dc9648e296d608d5cb25b859%7Cfa7b1b5a7b34438794aed2c178de
> cee1%7C0%7C0%7C636638285222386538&sdata=LQ2r53x1UWrPDpD7rtysOExjwiKtyM
> CbGpkfomCVEuk%3D&reserved=0
> Subscribe and unsubscribe at https://na01.safelinks.
> protection.outlook.com/?url=http%3A%2F%2Flists.frameusers.
> com%2Flistinfo.cgi%2Fframers-frameusers.com&data=02%7C01%
> 7Cpriyasha%40adobe.com%7C15b72a06dc9648e296d608d5cb25b859%
> 7Cfa7b1b5a7b34438794aed2c178decee1%7C0%7C0%7C636638285222386538&sdata=U9h%
> 2BNBDiJZ4xABUok9ZF9J0z0L8ZCQMeuHsopvjuaGg%3D&reserved=0
> Send administrative questions to listadmin at frameusers.com
> _______________________________________________
>
> This message is from the Framers mailing list
>
> Send messages to framers at lists.frameusers.com
> Visit the list's homepage at  http://www.frameusers.com
> Archives located at http://www.mail-archive.com/
> framers%40lists.frameusers.com/
> Subscribe and unsubscribe at http://lists.frameusers.com/
> listinfo.cgi/framers-frameusers.com
> Send administrative questions to listadmin at frameusers.com
>
>