[Framers] Follow up to Adobe "support"

Thu Jun 7 13:00:16 PDT 2018

And how would you like me to do that Alan? I would not and absolutely have
not re-issued the code to someone else. Why would I do that? It's my product
that I paid for. . . short of stating emphatically that I haven't and
showing that I have registered my product with me and me alone. . . Is there
not a way for them to search their DB and see if someone else has used this
code? I certainly can't. 

Their system does suck - and their lack of support for an almost 25 year
customer w/ double-digit purchases is just egregious. 

TVB

-----Original Message-----
From: Framers
<framers-bounces+tammyvb=spectrumwritingllc.com at lists.frameusers.com> On
Behalf Of Alan Litchfield
Sent: Thursday, June 7, 2018 1:56 PM
To: An email list for people using Adobe FrameMaker software.
<framers at lists.frameusers.com>
Subject: Re: [Framers] Follow up to Adobe "support"

Hi Tammy,

That paints (sorry, bad pun I know) a different picture.

I wonder if what they meant was that your successful re-installation on an
unknown machine (to them) attempt was picked up as piracy in motion and at
that point they revoked the code so it could not be re-installed again after
that. For second language speakers, correct grammar in sequence descriptions
is difficult sometimes.

So. It appears the problem is that they want you to prove to them that you
have not re-issued this license code to someone else to use. I think in this
instance, they are correct and it is now up to you to do that. 

IIRC, since the CS series started, Adobe changed how licenses are managed
and registered the device and sales region onto which the software is
installed. This is part of the reason I have had so many problems as I
described in my initial response (starting the software in different sales
regions fritzes the license). When you change machines, you are supposed to
let their system know it is the same license but on a new machine and the
process has always been a PITA. As you re-installed your copy onto a
different machine, it triggered the anti-piracy protocol.

What to do? Find the proof of purchase or use GIMP. Their system sucks.

Sorry
Alan

--
Dr Alan Litchfield
AlphaByte
PO Box 1941
Auckland, New Zealand 1140

> On 8/06/2018, at 06:36, <tammyvb at spectrumwritingllc.com>
<tammyvb at spectrumwritingllc.com> wrote:
> 
> Oh, and I was just informed by Adobe Support that even with an 
> invalid/revoked license code, an initial installation and registration 
> is allowed, but it's AFTER you uninstall and attempt to reinstall that 
> you get hammered. Really? And on what planet has anyone ever been able 
> to install an Adobe product successfully w/ an invalid code and not had a
problem?
> Ironically, it's the valid codes that have always caused grief. And 
> besides that, this wonderful fabrication of an excuse doesn't hold 
> water w/ me because I have successfully 
> installed/uninstalled/reinstalled this software at least three times over
the past decade plus.
> 
> Nice try Adobe - got beachfront property for me in Arizona as well?
> 
> 
> 
> Tammy Van Boening
> Tammy dot vanboening at spectrumwritingllc dot com 
> www.spectrumwritingllc.com
> 
> -----Original Message-----
> From: Framers
> <framers-bounces+tammyvb=spectrumwritingllc.com at lists.frameusers.com> 
> On Behalf Of tammyvb at spectrumwritingllc.com
> Sent: Thursday, June 7, 2018 12:07 PM
> To: 'An email list for people using Adobe FrameMaker software.'
> <framers at lists.frameusers.com>
> Subject: [Framers] Follow up to Adobe "support"
> 
> So, in case anybody thinks Adobe cares about its customers, think 
> again. I posted to the list as you know on Tuesday about problems 
> activating a license for an Adobe product. (Not FM, but as it is an 
> Adobe product I figured that was the only way I could get Adobe's 
> attention - on an Adobe list).
> 
> 
> 
> This is a VERY OLD product - I have had the installation disk for it 
> for like a gazillion years. It's Adobe Design Standard CS6 for 
> Windows. I bough this product way back in the in the mid-2000s, and 
> successfully installed it, registered it, and used it for many years. 
> I eventually uninstalled it, and then two years ago, I needed quick 
> access to Photoshop to work with an .eps graphic, so I installed it 
> again with the heavily faded license code on the disk and voila, no 
> issues. Installed beautifully, worked fine. . .etc. I uninstalled it 
> about two years ago as it was taking up a lot of space on my system and
wasn't using it anymore.
> 
> 
> 
> Well, along comes a client who has sporadic eps graphics, so I decided 
> to reinstall it on an old system that holds rarely used applications - 
> just ones needed for one-offs here and there. I go to install the 
> software, enter the activation code and blam . . . I get the message 
> the code has been revoked. What??? That makes no sense, but Adobe 
> revokes a code only if the code is invalid, which it is not. I have 
> successfully installed, deactivated, and uninstalled this software 
> several times over the past 12 or so years and this is the first time that
I have received this message.
> 
> 
> 
> Adobe is flat out refusing to assist me whatsoever. I was told that 
> somehow/someway that this activation number has been compromised - 
> either an unscrupulous reseller has used this activation code multiple 
> times, another vendor has somehow gotten hold of the activation code, 
> . . .. the possibilities seem so far-fetched to me, I kinda' tuned out 
> after the "support" rep. started droning on.
> 
> 
> 
> Adobe has stated that unless I can provide absolute proof of purchase 
> that I am SOL -yea, proof of purchase on a 12+ year old product. God 
> only knows where the lone piece of paper is after all these years. I 
> figured registering the product and at least having permanent access 
> to the activation code would save me, but not so much, huh?
> 
> 
> 
> I have been an Adobe customer for over 22 years, the number of 
> purchases of Adobe products that I have made is well in to the double 
> digits and NEVER ONCE, and I mean NEVER, have I had this problem 
> before. I purchased all my products either directly from Adobe or from 
> an authorized reseller and I am pretty sure this was from a reseller, 
> but for the life of me, after 12+ years, I cannot remember the 
> name/provided proof of purchase and what would it matter? God knows 
> how many Adobe resellers have gone the way of the DoDo bird over the last
decade or so.
> 
> 
> 
> I was evaluating two approaches for a new client project - either 
> Flare or Adobe FM/ePub and guess what? Adobe just made the decision 
> for me like that
> - Flare here I come.
> 
> 
> 
> 
> 
> Tammy Van Boening
> 
> Tammy dot vanboening at spectrumwritingllc dot com
> 
> www.spectrumwritingllc.com
> 
> 
> 
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