[Framers] Final note about Adobe Licensing

[Alan Litchfield]

Thanks for the update Tammy.

It is pretty much as I predicted and as a matter of interest, this week I also got confirmation that my licensing issue will remain unaddressed by Adobe.

These days, FM makes a very small proportion of my time and I am thinking about cancelling my monthly sub. It will be a shame to do that after more than two decades, but hey…

I have not looked at Flare closely but in NZ, Author-It has a larger footprint. Most of my work these days is focussed on LaTeX.

Alan
--
Dr Alan Litchfield
AlphaByte
PO Box 1941
Auckland, New Zealand 1140

> On 22/06/2018, at 11:04, <tammyvb at spectrumwritingllc.com> <tammyvb at spectrumwritingllc.com> wrote:
> 
> So, I had some offlist inquiries about how the licensing issue went with
> Adobe, and in a nutshell, it didn't.  Here's a quick summary:
> 
> 
> 
> 1.	Adobe wants proof of purchase or invoice for this extremely old
> software. I bought it so long ago (when it first came out), that I simply do
> not have that anymore. I do have a registered product, but evidently that is
> not good enough.
> 2.	Adobe provided an email to me that stated that they would be more
> than happy to charge me out the wazoo for upgrading to the latest and
> greatest subscription version of CS - Basically, pay every year for what I
> paid for this one time perpetual license.
> 3.	They also sent the email below:
> 
> 
> 
> You might have been using this license for last couple of years. You are
> facing this issue now because Adobe is running a new program
> <http://www.adobe.com/genuine.html> http://www.adobe.com/genuine.html under
> this, we are running a validation test to check the software is properly
> licensed or not. We introduced this in 2016 and gradually we are going to
> cover all our customers those who have unknowingly purchased the non genuine
> product.  Earlier Adobe was not aware of this counterfeit issue, so even
> those invalid serial keys were able to register and use it without any
> interruption, but after Adobe notice this issue all those in valid serial
> keys were flagged out.
> 
> Uhm, OK, but the whole irony is that Adobe is notorious for licensing
> problems with valid licenses, so how on earth could an invalid serial number
> even be allowed to be registered? I don't buy that at all. I can even
> remember a few times entering a license number wrong for a product and
> getting an error message and having to double-check and redo my entry!!! So
> an invalid number going through unscathed for multiple installations
> throughout the years and then blam, it is dead in the water??
> 
> 
> 
> Compare this experience to the absolutely incredible one that I had w/
> Madcap Flare:
> 
> 
> 
> 1.	Had a license transferred to me (the whole process took less than 30
> minutes.)
> 2.	Called support to activate the transferred license - someone
> answered like in 5 seconds  vs. the hour wait on hold with Adobe w/out any
> help whatsoever.
> 3.	Provided my identifying information, CRS replied "one sec," and
> voila, license was activated, and now working beautifully in Flare.
> 4.	Just downloaded the latest and greatest version of Flare and
> automatically get one month of PLATINUM support (yes, PLATINUM support) for
> free. Have a whole list of questions I want to ask, submitted them to MadCap
> and they are setting a specific time for me to use this support to get all
> my questions answered.
> 
> 
> 
> Final result - Flare purchased and is being used for a new client project
> with the prospect of another soon. Adobe was absolutely NO longer in the
> running. . . .I will have to stick w/ Adobe for my long time clients that
> know it and have been using the setup that I established for them - but
> going forward, unless a client really balks, it's Flare.
> 
> 
> 
> TVB
> 
> 
> 
> 
> 
> 
> 
> Tammy Van Boening
> 
> Principal/Owner
> 
> Spectrum Writing, LLC
> 
> www.spectrumwritingllc.com <http://www.spectrumwritingllc.com> 
> 
> 303-840-1755
> 
> 
> 
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