[Framers] Final note about Adobe Licensing

[Eichelberger, Mark (King of Prussia)]

Rick,
I still consider myself a bit of a novice in Flare since, in my opinion, it has a steep learning curve.  But Madcap offers plenty of videos and free webinars on the basics of the software and my associates have shared many helpful tips and suggestions, so we all have gotten through the migration relatively painless.  We have had some issues with Madcap support, specifically when we ran into connectivity issues using its source control option to integrate with Microsoft Team Foundation Server.  They seemed to be very hesitant to get involved thinking it was an MS issue and not a Flare issue.  We were left to handle most of these source control issues with our companies' TFS administrators and developers.   But that has been the only blip in what has otherwise been very good support.  Their reps gets back to us with reported issues within a few  hours (our support plan provides 24 hour email support as opposed to phone support)  and they are usually very responsive and helpful in issue resolution.  Overall, I am very pleased with the application.

Mark

-----Original Message-----
From: Framers <framers-bounces+mark.eichelberger=fiserv.com at lists.frameusers.com> On Behalf Of Rick Quatro
Sent: Tuesday, June 26, 2018 11:25 AM
To: 'An email list for people using Adobe FrameMaker software.' <framers at lists.frameusers.com>
Subject: Re: [Framers] Final note about Adobe Licensing

Mark,

Now that you are a couple of years into it, it would be good to hear what your satisfaction is with Flare versus FrameMaker. Thanks.

Rick

Rick Quatro
Carmen Publishing Inc.
rick at frameexpert.com
585-729-6746 NEW!



-----Original Message-----
From: Framers <framers-bounces+rick=rickquatro.com at lists.frameusers.com> On Behalf Of Eichelberger, Mark (King of Prussia)
Sent: Tuesday, June 26, 2018 10:55 AM
To: An email list for people using Adobe FrameMaker software. <framers at lists.frameusers.com>
Subject: Re: [Framers] Final note about Adobe Licensing

All of these posts regarding Adobe's poor support/abandonment of FM are one of the reasons why my company decided to focus on another tool and migrate away from FM.  All of the technical publications staff (including me) are now using Madcap Flare and we have just completed a 2 year migration of all FM documents into Flare.   It was a bit sad to say goodbye to FM, but the handwriting was on the wall.  


Mark Eichelberger
Senior Technical Writer
Credit Union Solutions
Fiserv
Office: 1-610-233-4534
www.fiserv.com 
FORTUNE World's Most Admired Companies® 2014 | 2015 | 2016
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