[Framers] Win 10 Build 1709 Breaks FrameMaker Ability to make PDF.

Wed May 9 07:02:05 PDT 2018

Just saw the word from Adobe:

Hi All

Just to update you on the issue with Win 10, version 1803.

With Win 10 (1803)

1. File -> Save as PDF , RGB option selected is not working

2. File -> Save as PDF, CMYK option selected is working

3. File -> Print option is not working.

We have isolated the cause of problem and it is related to "Printer Escape Function" which seems broken with version 1803. We have reported on this issue to Microsoft and working with our Partners team to get this resolved as soon as possible. In the interim, only workaround would be to move back to 1709 version of Windows 10.

We will keep everyone updated as we hear back from Microsoft Team

Regards

Amitoj Singh

Product Manager , Adobe Technical Communication Tools

________________________________
From: Framers <framers-bounces+jeff.coatsworth=jonasclub.com at lists.frameusers.com> on behalf of tammyvb at spectrumwritingllc.com <tammyvb at spectrumwritingllc.com>
Sent: May 8, 2018 4:27 PM
To: 'An email list for people using Adobe FrameMaker software.'
Subject: Re: [Framers] Win 10 Build 1709 Breaks FrameMaker Ability to make PDF.

In response to an offlist inquiry:

I went and checked and in BOTH places where this option should be TURNED ON is indeed turned on. (Adobe PDF Printing Preferences and Adobe PDF Printer Properties > Advanced > Printing Default.)
I have had this option checked in both places on multiple systems (Win 7, Win 10) for both FM 10 and 13 and two systems with FM 10/12 have this checked and they are Win 7 64-bit.  however, all of a sudden, this single Windows 10 system on which the function has been working for over a year has jst  cr*pped out for no apparent reason. And I am on build 1709, not 1803, which MS has stopped rolling out anyway for known PDF issues.

 I can still Save as PDF and I can print to a PDF but as we all know, being able to print to a PS file and then distill it is much more advantageous for certain FM books/files. Any/all thoughts are sincerely appreciated.

Tammy Van Boening
Tammy dot vanboening at spectrumwritingllc dot com
www.spectrumwritingllc.com<http://www.spectrumwritingllc.com>

-----Original Message-----
From: Framers <framers-bounces+tammyvb=spectrumwritingllc.com at lists.frameusers.com> On Behalf Of tammyvb at spectrumwritingllc.com
Sent: Tuesday, May 8, 2018 2:11 PM
To: 'An email list for people using Adobe FrameMaker software.' <framers at lists.frameusers.com>
Subject: Re: [Framers] Win 10 Build 1709 Breaks FrameMaker Ability to make PDF.

OK, so here's the full explanation:

I can Save as PDF and I can print the book as a PDF using the Adobe PDF printer (with Print to File not selected), but all of a sudden, I cannot select Print to File and print any FM book/file to a postscript file so that I can distill this file to a PDF, which has distinct advantages as we all know when working with certain FM books. The ability to print any FM file in either FM10 or 12 to a postscript file on Windows 10 has just cr*pped out totally. Any and all thoughts are sincerely appreciated.

TVB

Tammy Van Boening
Tammy dot vanboening at spectrumwritingllc dot com www.spectrumwritingllc.com<http://www.spectrumwritingllc.com>

-----Original Message-----
From: Framers <framers-bounces+tammyvb=spectrumwritingllc.com at lists.frameusers.com> On Behalf Of tammyvb at spectrumwritingllc.com
Sent: Tuesday, May 8, 2018 1:46 PM
To: 'An email list for people using Adobe FrameMaker software.' <framers at lists.frameusers.com>
Subject: Re: [Framers] Win 10 Build 1709 Breaks FrameMaker Ability to make PDF.

Just tried this and I get exactly the same message as before.

TVB

Tammy Van Boening
Tammy dot vanboening at spectrumwritingllc dot com www.spectrumwritingllc.com<http://www.spectrumwritingllc.com>

-----Original Message-----
From: Framers <framers-bounces+tammyvb=spectrumwritingllc.com at lists.frameusers.com> On Behalf Of John Sgammato
Sent: Tuesday, May 8, 2018 1:38 PM
To: An email list for people using Adobe FrameMaker software. <framers at lists.frameusers.com>
Subject: Re: [Framers] Win 10 Build 1709 Breaks FrameMaker Ability to make PDF.

When you check *Generate Acrobat Data*, then *Print to File* is automatically checked.
Uncheck *Print to File* and click *Print*.
I find this gets around the system font issue and goes faster with no noticeable quality or performance penalty.

On Tue, May 8, 2018 at 3:34 PM, <tammyvb at spectrumwritingllc.com> wrote:

> OK, on May 6th, my PC evidently took Windows 10 updates and I am on
> Windows 10 Build 1709. Like Oran, my system is now unable to create a
> PDF using the Print to File option, but the message that I am
> receiving is the long forgotten and improperly worded issue about
> relying on system fonts and not using document fonts:
>
> When you create a PS file, you must rely on system fonts and use
> document fonts. Please go to printer properties, "Adobe PDF Settings"
> page and turn OFF the option "Rely on system fonts only; do not use document fonts."
>
> I went and checked and in BOTH places where this option should be
> TURNED ON is indeed turned on. (Adobe PDF Printing Preferences and
> Adobe PDF Printer Properties > Advanced > Printing Default.)
>
> I have had this option checked in both places on multiple systems
> since the cows came home and now, all of a sudden, this Windows 10
> system on which it had been working before just cr*pped out after this
> last round of updates.
>
> I could understand if ALL options to print to a PDF died a miserable
> death, but why just this one if nothing apparently has changed about
> the option being selected?
>
> GRRR. . . can you hear me banging my head against the proverbial brick
> wall?
>
> TIA,
>
> TVB
>
>
>
> Tammy Van Boening
> Tammy dot vanboening at spectrumwritingllc dot com
> www.spectrumwritingllc.com<http://www.spectrumwritingllc.com>
>
> -----Original Message-----
> From: Framers <framers-bounces+tammyvb=spectrumwritingllc.com at lists.
> frameusers.com> On Behalf Of quills
> Sent: Saturday, May 5, 2018 10:18 PM
> To: An email list for people using Adobe FrameMaker software. <
> framers at lists.frameusers.com>
> Subject: Re: [Framers] Win 10 Build 1803 Breaks FrameMaker Ability to
> make PDF.
>
> Since Windows 10 was released, several years ago, it has been noted in
> the Windows community forums that Windows 10 hijacks PDF. This is a
> Known issue, one that Adobe is upset about and Microcrap isn’t.
>
> As usual, Microsoft is the most prolific malware on the market.
>
> > On May 5, 2018, at 13:16, Oran Petersen <orandeep at comcast.net> wrote:
> >
> > On May 2nd I upgraded all 4 of my Win 10 machines to the latest
> > build,
> 1803. This is a major do for Win 10. Today I unsuccessfully attempted
> to create a PDF from Frame. Save As PDF, Print, Print to file, etc.
> all gave the same FrameMaker error: "Cannot print because the selected
> default printer is not compatible with FrameMaker. (cannot query
> escape 768)". I changed the default printer and tried different
> methods with the same results. I tested both FrameMaker 2017 (TCS) and
> FrameMaker 2015. I tried two different computers, one with 2015. Same
> results. Creating a PDF from Word or other non Adobe apps works fine.
> > I then rolled back Win 10 1803 to the previous build, and all became
> well. Bear in mind that unless you disable the builds, it will come
> back like the build from hell. I created one PDF, and then checked Win Updates.
> It was already installing 1803 again within about 10 minutes. I paused
> it to shut it down.
> > If anyone has a cure for this please let all of us know. I see this
> > as a
> major bug between Adobe and Microsoft that they will have to fix. It
> is amazing to me that two major Adobe products, both part of a common
> suite, stop talking due to a Win OS upgrade.
> > If you have more info on this, please share.
> > Oran Petersen
> > _______________________________________________
> >
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