[Framers] Question About Revision History.

[tammyvb at spectrumwritingllc.com]

I would have to take a different approach. I always include a build number/part number as part of my front matter for my User Guides, and it has helped tremendously in several key situations for some of my clients. Recently, a client related to me that one of their clients called to complain that the software wasn't working as described/did not have the functionality described properly and the first thing tech support did was ask them what version number of the guide that they were using. Turns out they were using the wrong version of the guide and after tech support directed to them the right version, all was OK.  If the guides had just the same title, but no other identifying information, this would have been solved much less quickly.

Just my two cents worth.

TVB




-----Original Message-----
From: Framers <framers-bounces+tammyvb=spectrumwritingllc.com at lists.frameusers.com> On Behalf Of Richard Melanson
Sent: Tuesday, November 26, 2019 9:20 AM
To: An email list for people using Adobe FrameMaker software. <framers at lists.frameusers.com>
Subject: [Framers] Question About Revision History.

Somewhat off topic, what does everyone think about not having a revision history in user manuals. My company has decided they do not want this in any customer facing docs. 

Thank you for your replies. 

Rick

Richard Melanson
Technical Writer|HighRes Biosolutions
T:781.932.1912x1160|rmelanson at highresbio.com
www.highresbio.com   

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