[Framers] "Publish to pdf" crashes FM16 every time

[Sue Thomson]

Thanks for the suggestions Winfried. 

I think I have now solved the problem.

It turns out that the issue was in the Reference pages. I deleted them all and then added them back in, one-by-one. The HTML page was the culprit. It must have become corrupted at some point - I think when I was trying to reduce the file sizes of my chapter files by replacing embedded images in the Master Pages with linked images. 

Sue


-----Original Message-----
From: Reng Winfried <w.reng at carecom-solutions.com> 
Sent: 17 February 2021 09:13
To: An email list for people using Adobe FrameMaker software. <framers at lists.frameusers.com>
Subject: Re: [Framers] "Publish to pdf" crashes FM16 every time

Hi Sue,

Your FrameMaker version is the latest one. That's good.
Some questions:
Only Save as PDF does not work? Print to a PostScript file is OK?
Can you activate/deactivate the option Use Acrobat Distiller for PDF generation (in the Publish pod, PDF, settings file).
Do you have this issue with all your books and single files?
Structured and non-structured?
Also when you create a new file with the FrameMaker default templates?
When this started, was there anything special? Did you install another application? Any software updates? Windows updates?
Any changes in your anti-virus application?
Can you save as PDF when you deactivate your anti-virus application?

Best regards

Winfried

-----Original Message-----
From: Framers <framers-bounces+w.reng=carecom-solutions.com at lists.frameusers.com> On Behalf Of Sue Thomson
Sent: Wednesday, February 17, 2021 10:01 AM
To: framers at lists.frameusers.com
Subject: [Framers] "Publish to pdf" crashes FM16 every time

Hi fellow framers

In recent weeks I have become unable to publish to pdf. FrameMaker crashes every time I try. I have to resort to "print to pdf" then find something useful to do while I wait.

I have tried different settings files but it makes no difference. I don't know what else to try.

Does anyone have any ideas, please?

FYI: I am working with FM v16.0.1, producing structured books containing around 20-30 files The files contain many small graphics (*.png, *.jpg, or *.ai), all of which are imported by reference from directories beneath the handbook directory. The finished pdfs are usually 300-600 pages long.

Regards

Sue Thomson MISTC
Senior Technical Author


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