[Framers] Why so many of us feel the way we do about Adobe

[Norton, Michael]

Some of us have been using FrameMaker since it was owned by Frame. For many years, it seemed as if Adobe was trying to abandon FraneMaker. That has changed and it is still a good product. RoboHelp, however, is much more troublesome. I would not recommend it. It's buggy, and cumbersome. That said, the company I work for is moving into a DITA toolset that is even more buggy than RoboHelp and doesn't have nearly the publishing capabilities of FrameMaker. So, I am thankful that I can, for a little while longer, still work with one good tool.

And yeah, installation and licensing is a pain. I hesitate to get with Adobe Support for RoboHelp problems because a reinstall is often necessary and it's just a major pain. In contrast, I can't remember the last time I had to contact them with a FrameMaker problem. FrameMaker has that one characteristic that I really appreciate in a software tool - it works.


Principal Technical Documentation Specialist, Robotic Automation  |  Pegasystems Inc.
Office: +1.678.527.5412  |  Email: michael.norton at pega.com<mailto:michael.norton at pega.com>  |  www.pega.com<http://www.pega.com/>