[Framers] Adobe Support Phone number

Wed Jan 26 06:11:22 PST 2022

Unfortunately, this lack of service has nothing to do with location. I have been on hold with Adobe support for egregiously extended periods of time many times in my 25+ years of using Adobe products. Once (and I remember this vividly because of the lurch it left me in) I was in the middle of assistance with a convoluted Acrobat install and right in the middle of the conversation, the phone was automatically disconnected because it was 7 pm Pacific time and Adobe closed at that time come hell or high water. . . Didn’t matter if they were in the middle of a support case or not.

This list saved me. . . I went ballistic on it and had several other users chime in their support and share similar experiences and the next morning, I received a phone call from Adobe directly themselves, but it shouldn’t have reacted  this point in the first place.

I am so sorry that this happened to you. After all these years, doesn’t sound like much has changed.

I am just glad you’re up and running.

TVB

Sent from my iPhone. Blame Steve Jobs for any typos.

> On Jan 26, 2022, at 3:49 AM, Klaus Daube <klaus at daube.ch> wrote:
> 
> On 25 Jan 2022 at 2:46, Wendy Studinski wrote:
> 
>> I need help getting a fresh install of my Adobe products after computer problems. 
>> I called 800-833-6687 and have been on hold over 3 hours now.
> 
> This may happen if you are not located in the US or Canady.
> 
> Thy this:
> https://helpx.adobe.com/contact/enterprise-support.other.html#framemaker
> for your Adobe Support options. I'd recommend using the tcssup at adobe.com e-mail 
> address as it reaches a team dedicated to Technical Communication Suite products 
> including FrameMaker.
> 
> Klaus
> 
> 
> ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
> Klaus Daube             Phone:  +41-44-381 37 77
> Schäracher 11           Mail:   klaus at daube.ch
> CH-8053 Zürich          Web:    www.daube.ch
> 
> 
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