[Framers] Save to PDF - Minutes turned into hours

[Simon BUCH]

Hello,

I have experienced this many times with my customers where documents 
fail to print, or are very slow to print.

The behaviour seems to be exacerbated by having embedded PDF in a 
FrameMaker document, or graphics that contain transparency.

I discovered this years ago, and it's actually an interaction between 
Microsoft anti-virus products and the Acrobat Distiller [Adobe PDF 
printer] process that causes it to hang while attempting to print any 
documents which contain embedded graphics with transparency areas.  
Documents that don't have transparent graphics often print without any 
problem.

The antivirus products known to experience this behaviour are:
•    Windows Defender
•    Windows Intune Endpoint Protection
•    Microsoft Security Essentials
•    Microsoft System Center Endpoint Protection
•    Microsoft Forefront Security for SharePoint
•    Microsoft Endpoint Protection
•    Microsoft Forefront Endpoint Protection

To allow FrameMaker and Acrobat Distiller to print, and if you make use 
of Microsoft anti-virus products, it is recommended to configure the 
antivirus product to exclude scanning the processes such as:
%ProgramFiles%\Adobe\Adobe FrameMaker 2019\FrameMaker.exe
%ProgramFiles(x86)%\Adobe\Acrobat 2015\Acrobat\acrodist.exe
… and also to exclude scanning the folders and files below:
%ProgramFiles(x86)%\Adobe


If your IT department don't permit you do add these exceptions, inform 
them that their choice of antivirus product prevents you from producing 
PDF using the Adobe PDF printer, and make it *their* problem!
I would also advise them that the Microsoft "Print to PDF" printer is 
*not* an option as it does not provide all the features you require to 
create your PDF.


I hope this helps resolve the problems you have experienced.

Regards
/// Simon BUCH


On 13/06/2022 18:06, cuc tu wrote:
> Hi All,
>
> One-by-one, we're all experiencing a problem saving as PDF. We're still using FM12. It does not matter if we're working on the network or local HDD.
>
> We know the IT group changed virus protection from Sophos to Windows Security and we've disabled everything we can. I'm not sure if that is related or if there could have been a Windows update that has affected this version of FM. We've tried uninstalling and reinstalling.
>
>
> Any suggestions?
>
> Thanks, C2
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