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<DIV dir=ltr align=left><SPAN class=190250400-26112005><FONT face=Verdana
color=#0000ff size=2>Hmmm. I'd like to know what the localizers think. Your
localization manager's view isn't shared by most of the localizers and tech
writing firms I know.</FONT></SPAN></DIV>
<DIV dir=ltr align=left><SPAN class=190250400-26112005><FONT face=Verdana
color=#0000ff size=2></FONT></SPAN> </DIV>
<DIV dir=ltr align=left><SPAN class=190250400-26112005><FONT face=Verdana
color=#0000ff size=2>I worked for Oracle, which translates much of its
documentation from FrameMaker. They moved to structured FrameMaker, using a
variation of the DocBook DTD as the basis of their EDD. They added some features
that helped localizers detect changed elements. I'm sure that Mercury could do
this as well. You should be able to come up with tools that help you manage
translations even if you stick with unstructured FM.</FONT></SPAN></DIV>
<DIV dir=ltr align=left><SPAN class=190250400-26112005><FONT face=Verdana
color=#0000ff size=2></FONT></SPAN> </DIV>
<DIV dir=ltr align=left><SPAN class=190250400-26112005><FONT face=Verdana
color=#0000ff size=2>You may get many responses, but speaking as a former
software engineer AND internationalization engineer AND international product
manager AND technical writer, I'd have to say that the key to any process is
senior management backing. Your senior management has to make the decision that
simultaneous delivery is higher priority than any other issue. Then your senior
management needs to get all the stakeholders in a room to decide on the
compromises that will make that happen.</FONT></SPAN></DIV>
<DIV dir=ltr align=left><SPAN class=190250400-26112005><FONT face=Verdana
color=#0000ff size=2></FONT></SPAN> </DIV>
<DIV dir=ltr align=left><SPAN class=190250400-26112005><FONT face=Verdana
color=#0000ff size=2>In the short term, you should go back to your L10N manager
and ask him to ask his localizers what they prefer for a document format. Your
localizers are going to be familiar with a variety of situations, and since they
are the ones who have to do the root work, they need to be
involved.</FONT></SPAN></DIV>
<DIV dir=ltr align=left><SPAN class=190250400-26112005><FONT face=Verdana
color=#0000ff size=2></FONT></SPAN> </DIV>
<DIV dir=ltr align=left><SPAN class=190250400-26112005><FONT face=Verdana
color=#0000ff size=2>All major software companies in the US are delivering their
major language sets simultaneously with English.</FONT></SPAN></DIV>
<DIV dir=ltr align=left><SPAN class=190250400-26112005><FONT face=Verdana
color=#0000ff size=2></FONT></SPAN> </DIV>
<DIV dir=ltr align=left><SPAN class=190250400-26112005><FONT face=Verdana
color=#0000ff size=2>Joe</FONT></SPAN></DIV>
<DIV> </DIV>
<H1
style="FONT-WEIGHT: bold; FONT-SIZE: 12pt; MARGIN-BOTTOM: 0px; BORDER-BOTTOM: solid; FONT-FAMILY: Verdana, Arial, Helvetica, sans-serif">TuVox,
Inc.</H1>
<P
style="MARGIN-TOP: 0px; FONT-SIZE: 8pt; FONT-FAMILY: Verdana, Arial, Helvetica, sans-serif">19050
Pruneridge Avenue Suite 150, Cupertino, CA 95014-0715</P>
<TABLE style="MARGIN-TOP: 0px" width="50%" align=left>
<TBODY>
<TR
style="FONT-SIZE: 10pt; FONT-FAMILY: Verdana, Arial, Helvetica, sans-serif">
<TD><STRONG>Joe Malin</STRONG></TD></TR>
<TR
style="FONT-SIZE: 10pt; FONT-FAMILY: Verdana, Arial, Helvetica, sans-serif">
<TD>Technical Writer</TD></TR>
<TR
style="FONT-SIZE: 10pt; FONT-FAMILY: Verdana, Arial, Helvetica, sans-serif">
<TD>(408)625.1623</TD></TR>
<TR
style="FONT-SIZE: 10pt; FONT-FAMILY: Verdana, Arial, Helvetica, sans-serif">
<TD><A href="mailto:jmalin@tuvox.com">jmalin@tuvox.com</A></TD></TR>
<TR
style="FONT-SIZE: 10pt; FONT-FAMILY: Verdana, Arial, Helvetica, sans-serif">
<TD><A href="http://www.tuvox.com/">www.tuvox.com</A></TD></TR>
<TR
style="FONT-SIZE: 10pt; FONT-FAMILY: Verdana, Arial, Helvetica, sans-serif">
<TD><EM>The views expressed in this document are those of the sender, and
do not necessarily reflect those of TuVox, Inc.</EM></TD></TR></TBODY></TABLE>
<DIV> </DIV><BR>
<BLOCKQUOTE style="MARGIN-RIGHT: 0px">
<DIV class=OutlookMessageHeader lang=en-us dir=ltr align=left>
<HR tabIndex=-1>
<FONT face=Tahoma size=2><B>From:</B>
framers-bounces+jmalin=tuvox.com@lists.frameusers.com
[mailto:framers-bounces+jmalin=tuvox.com@lists.frameusers.com] <B>On Behalf Of
</B>Sivia Atar<BR><B>Sent:</B> Thursday, November 24, 2005 12:46
AM<BR><B>To:</B> 'framers@lists.frameusers.com'<BR><B>Subject:</B> Document
Localization Process?<BR></FONT><BR></DIV>
<DIV></DIV>
<DIV class=Section1>
<P class=MsoPlainText><FONT face="Courier New" size=2><SPAN
style="FONT-SIZE: 10pt">Hi,<o:p></o:p></SPAN></FONT></P>
<P class=MsoPlainText><FONT face="Courier New" size=2><SPAN
style="FONT-SIZE: 10pt"><o:p> </o:p></SPAN></FONT></P>
<P class=MsoPlainText><FONT face="Courier New" size=2><SPAN
style="FONT-SIZE: 10pt">At Mercury we write our source product documentation
in <B><SPAN style="FONT-WEIGHT: bold">FrameMaker</SPAN></B> and we produce
approximately 35,000 pages of documentation each year. Most of our
documentation is translated into Japanese, Korean, and Chinese and we're now
also starting to translate into some European languages. Mercury wants to
reach the point where it can ship localized versions of its products at the
same time as the English Versions. <o:p></o:p></SPAN></FONT></P>
<P class=MsoPlainText><FONT face="Courier New" size=2><SPAN
style="FONT-SIZE: 10pt"><o:p> </o:p></SPAN></FONT></P>
<P class=MsoPlainText><FONT face="Courier New" size=2><SPAN
style="FONT-SIZE: 10pt">Our Localization Manager says that his team cannot
efficiently track changes to our FrameMaker files. This results in delays and
makes it difficult to keep translation costs at a reasonable
level.<o:p></o:p></SPAN></FONT></P>
<P class=MsoPlainText><FONT face="Courier New" size=2><SPAN
style="FONT-SIZE: 10pt"> <o:p></o:p></SPAN></FONT></P>
<P class=MsoPlainText><FONT face="Courier New" size=2><SPAN
style="FONT-SIZE: 10pt">I would like to hear how other companies manage the
process of localizing documentation (workflow, communication, and tools).
<o:p></o:p></SPAN></FONT></P>
<P class=MsoPlainText><FONT face="Courier New" size=2><SPAN
style="FONT-SIZE: 10pt"><o:p> </o:p></SPAN></FONT></P>
<P class=MsoPlainText><FONT face="Courier New" size=2><SPAN
style="FONT-SIZE: 10pt">Thanks in advance for any information you can
provide.<o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal
style="mso-margin-top-alt: auto; mso-margin-bottom-alt: auto"><FONT face=Arial
color=gray size=3><SPAN
style="FONT-SIZE: 12pt; COLOR: gray; FONT-FAMILY: Arial">____________________________<BR></SPAN></FONT><FONT
color=black><SPAN style="COLOR: black"><BR></SPAN></FONT><STRONG><B><FONT
face=Verdana color=black size=1><SPAN
style="FONT-SIZE: 8pt; COLOR: black; FONT-FAMILY: Verdana">Sivia
Atar</SPAN></FONT></B></STRONG><FONT face=Verdana color=black size=1><SPAN
style="FONT-SIZE: 7.5pt; COLOR: black; FONT-FAMILY: Verdana">,
</SPAN></FONT><st1:PersonName w:st="on"><FONT face=Verdana color=gray
size=1><SPAN
style="FONT-SIZE: 7.5pt; COLOR: gray; FONT-FAMILY: Verdana">Documentation</SPAN></FONT></st1:PersonName><FONT
face=Verdana color=gray size=1><SPAN
style="FONT-SIZE: 7.5pt; COLOR: gray; FONT-FAMILY: Verdana"> Infrastructure
Leader,</SPAN></FONT><FONT color=gray><SPAN style="COLOR: gray">
</SPAN></FONT><FONT color=black><SPAN style="COLOR: black"><A
href="mailto:satar@mercury.com"><FONT face=Verdana color=gray size=1><SPAN
style="FONT-SIZE: 7.5pt; COLOR: gray; FONT-FAMILY: Verdana">satar@mercury.com</SPAN></FONT></A><BR></SPAN></FONT><FONT
face=Verdana color=gray size=1><SPAN
style="FONT-SIZE: 7.5pt; COLOR: gray; FONT-FAMILY: Verdana">direct
972.3.539.9288 fax 972.3.553.1617</SPAN></FONT><FONT color=black><SPAN
style="COLOR: black"><BR></SPAN></FONT><st1:address w:st="on"><st1:Street
w:st="on"><FONT face=Verdana color=gray size=1><SPAN
style="FONT-SIZE: 7.5pt; COLOR: gray; FONT-FAMILY: Verdana">19 Shabazi
Street</SPAN></FONT></st1:Street><FONT face=Verdana color=gray size=1><SPAN
style="FONT-SIZE: 7.5pt; COLOR: gray; FONT-FAMILY: Verdana">, <st1:City
w:st="on">Yehud</st1:City>, <st1:country-region
w:st="on">Israel</st1:country-region></SPAN></FONT></st1:address><FONT
face=Verdana color=gray size=1><SPAN
style="FONT-SIZE: 7.5pt; COLOR: gray; FONT-FAMILY: Verdana"> 56100<BR></SPAN></FONT><FONT
face=Verdana color=black><SPAN
style="COLOR: black; FONT-FAMILY: Verdana"><BR></SPAN></FONT><FONT
face="Arial Black" color=#970000 size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: #970000; FONT-FAMILY: 'Arial Black'">M</SPAN></FONT><FONT
face="Arial Black" color=#970000 size=1><SPAN
style="FONT-SIZE: 8pt; COLOR: #970000; FONT-FAMILY: 'Arial Black'">ERCURY<BR></SPAN></FONT><FONT
face=Arial color=gray size=1><SPAN
style="FONT-SIZE: 8pt; TEXT-TRANSFORM: uppercase; COLOR: gray; FONT-FAMILY: Arial">B</SPAN></FONT><FONT
face=Arial color=gray size=1><SPAN
style="FONT-SIZE: 7pt; TEXT-TRANSFORM: uppercase; COLOR: gray; FONT-FAMILY: Arial">usiness
</SPAN></FONT><FONT face=Arial color=gray size=1><SPAN
style="FONT-SIZE: 8pt; TEXT-TRANSFORM: uppercase; COLOR: gray; FONT-FAMILY: Arial">T</SPAN></FONT><FONT
face=Arial color=gray size=1><SPAN
style="FONT-SIZE: 7pt; TEXT-TRANSFORM: uppercase; COLOR: gray; FONT-FAMILY: Arial">echnology
</SPAN></FONT><FONT face=Arial color=gray size=1><SPAN
style="FONT-SIZE: 8pt; TEXT-TRANSFORM: uppercase; COLOR: gray; FONT-FAMILY: Arial">O</SPAN></FONT><FONT
face=Arial color=gray size=1><SPAN
style="FONT-SIZE: 7pt; TEXT-TRANSFORM: uppercase; COLOR: gray; FONT-FAMILY: Arial">ptimization</SPAN></FONT><FONT
face=Verdana color=gray size=1><SPAN
style="FONT-SIZE: 7pt; COLOR: gray; FONT-FAMILY: Verdana"><BR></SPAN></FONT><FONT
color=black><SPAN style="COLOR: black"><A href="http://www.mercury.com"><FONT
face=Verdana color=gray size=1><SPAN
style="FONT-SIZE: 7.5pt; COLOR: gray; FONT-FAMILY: Verdana">www.mercury.com</SPAN></FONT></A><o:p></o:p></SPAN></FONT></P>
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style="FONT-SIZE: 12pt; COLOR: black"><A
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<P class=MsoNormal><FONT face="Times New Roman" size=3><SPAN
style="FONT-SIZE: 12pt"><o:p> </o:p></SPAN></FONT></P></DIV><BR>______________________________________________________________________<BR>This
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