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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif"'>All,<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif"'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif"'><o:p> </o:p></span></p><p class=MsoNormal>Our standard documentation is created in Unstructured FrameMaker 9 and printed to Adobe PDF. We are noticing that some of the cross references in the PDF file are not working. These could be cross references to figures, tables, or other sections within the manual. When we look at the source FrameMaker files there doesn't seem to be an issue; we can CTRL+ALT click on the cross reference and it takes us to the marker without issue. We are thinking that the issue is related to content copied into the document from different FrameMaker files. When we create new content (example: anchored frame followed by a figure caption) and create a cross reference the link works fine in the generated PDF. To fix the problem we followed these steps:<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>1) Manually clicked on all of the links in the generated PDF and identified the cross references that are not working.<o:p></o:p></p><p class=MsoNormal>2) Opened the source FrameMaker files in question, CTRL+ALT click the non-working cross reference, and delete the marker.<o:p></o:p></p><p class=MsoNormal>3) Used the Cross References pod to identify any unresolved cross references.<o:p></o:p></p><p class=MsoNormal>4) Recreate the cross reference.<o:p></o:p></p><p class=MsoNormal>5) Generate the PDF. (print to Adobe PDF)<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>This works but it takes a long time to do this manually. Does anyone out there know of something we are doing incorrectly or know of a third-party solution that can check for this and fix it?<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>This problem is being seen on computers running both Windows XP SP3 (3GB RAM) and Windows 7 64-bit (8GB RAM), all FrameMaker 9 versions updated to the latest revision. Each computer is also running Acrobat 9 Professional.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif"'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif"'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif"'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif"'>Thank you,</span><span style='font-size:12.0pt;font-family:"Times New Roman","serif"'><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Times New Roman","serif"'> <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif"'>Robert L. Berman</span><span style='font-size:12.0pt;font-family:"Times New Roman","serif"'><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Times New Roman","serif"'> <o:p></o:p></span></p><p class=MsoNormal><i><span style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif"'>Sr. Technical Editor</span></i><span style='font-size:12.0pt;font-family:"Times New Roman","serif"'><o:p></o:p></span></p><p class=MsoNormal><i><span style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif"'>The Gleason Works</span></i><span style='font-size:12.0pt;font-family:"Times New Roman","serif"'><o:p></o:p></span></p><p class=MsoNormal><i><span style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif"'>1000 University Avenue</span></i><span style='font-size:12.0pt;font-family:"Times New Roman","serif"'><o:p></o:p></span></p><p class=MsoNormal><i><span style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif"'>Rochester, NY 14692-2970</span></i><span style='font-size:12.0pt;font-family:"Times New Roman","serif"'><o:p></o:p></span></p><p class=MsoNormal><i><span style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif"'>(585) 256-8756</span></i><span style='font-size:12.0pt;font-family:"Times New Roman","serif"'><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif"'><a href="mailto:rberman@gleason.com"><i><span style='color:blue'>rberman@gleason.com</span></i></a></span><span style='font-size:12.0pt;font-family:"Times New Roman","serif"'><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Times New Roman","serif"'> </span><o:p></o:p></p></div></body></html>