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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#0070C0'>All,<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#0070C0'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#0070C0'>I was asked for a summary of what I did and why, so here it is:<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#0070C0'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#0070C0'>1.) Right after I got the message about Adobe Updater still running, I went into Task Manager and looked for a task that would indicate the Adobe Updater that I could kill - something like this - C:\Program Files\Common Files\Adobe\Updater5\<em>AdobeUpdater</em>.exe" but no such task was listed.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#0070C0'>2.) I googled Adobe Updater still running and found t his - http://forums.adobe.com/message/2893395 - which indicated that a </span><span lang=EN style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#0070C0'>solution had been posted at <a href="http://forums.adobe.com/message/2884467#2884467"><span style='color:#0070C0'>http://forums.adobe.com/message/2884467#2884467</span></a> in a post by Pronil Sen Gupta; however, the post again indicated to look for the Updater.exe and kill that.<o:p></o:p></span></p><p class=MsoNormal><span lang=EN style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#0070C0'>3.) I ultimately wound up killing these processes in task manager - acrotray.exe*32 and another task that I can't remember the exact name of, but it obviously was an Adobe task related to Adobe AIR.<o:p></o:p></span></p><p class=MsoNormal><span lang=EN style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#0070C0'>4.) Opened Adobe Acrobat, selected help > check for updates and voila, I was now able to check for updates. Rather than downloading and installing 25 separate update files, a bundle is downloaded that updates the application in one fell swoop from your current version (mine was 9.2.0) to the most recent version (9.4.3); if for some reason this bundle is not downloaded, then just like FM updates, you might have several to carry out, but again, it will be much less than 25 individual updates. <o:p></o:p></span></p><p class=MsoNormal><span lang=EN style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#0070C0'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#0070C0'>Just from googling this issue and perusing the Adobe Forums, I guess this can be a common problem - that Adobe Updater is stuck in a loop in a background, and you have to manually kill all adobe processes to be able to use the Help > Check for Updates function. </span><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#0070C0'><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Tammy Van Boening<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Owner/Principal<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Spectrum Writing, LLC<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>www.spectrumwritingllc.com<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>info@spectrumwritingllc.com<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> Roberta Hennessey [mailto:rahennessey@gmail.com] <br><b>Sent:</b> Wednesday, April 20, 2011 1:50 PM<br><b>To:</b> info@spectrumwritingllc.com<br><b>Subject:</b> Re: Adobe Acrobat question<o:p></o:p></span></p></div><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal style='margin-bottom:12.0pt'>Can you share in case anyone else has the issue?<br><br>Thanks.<o:p></o:p></p><div><p class=MsoNormal>On Wed, Apr 20, 2011 at 3:38 PM, Spectrum Writing <<a href="mailto:info@spectrumwritingllc.com">info@spectrumwritingllc.com</a>> wrote:<o:p></o:p></p><div><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='color:#1F497D'>Thanks. I got the help that I needed. The list is a life-saver.</span><o:p></o:p></p><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='color:#1F497D'> </span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='color:#1F497D'>TVB</span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='color:#1F497D'> </span><o:p></o:p></p><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='color:#1F497D'>Tammy Van Boening</span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='color:#1F497D'>Owner/Principal</span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='color:#1F497D'>Spectrum Writing, LLC</span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='color:#1F497D'><a href="http://www.spectrumwritingllc.com" target="_blank">www.spectrumwritingllc.com</a></span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='color:#1F497D'><a href="mailto:info@spectrumwritingllc.com" target="_blank">info@spectrumwritingllc.com</a></span><o:p></o:p></p></div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='color:#1F497D'> </span><o:p></o:p></p></div><div><div style='border:none;border-top:solid windowtext 1.0pt;padding:3.0pt 0in 0in 0in;border-color:-moz-use-text-color -moz-use-text-color'><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span style='font-size:10.0pt'>From:</span></b><span style='font-size:10.0pt'> Spectrum Writing [mailto:<a href="mailto:info@spectrumwritingllc.com" target="_blank">info@spectrumwritingllc.com</a>] <br><b>Sent:</b> Wednesday, April 20, 2011 1:07 PM<br><b>To:</b> <a href="mailto:info@spectrumwritingllc.com" target="_blank">info@spectrumwritingllc.com</a>; <a href="mailto:framers@lists.frameusers.com" target="_blank">framers@lists.frameusers.com</a><br><b>Subject:</b> RE: Adobe Acrobat question</span><o:p></o:p></p></div></div><div><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='color:#1F497D'>FWIW, </span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='color:#1F497D'> </span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='color:#1F497D'>Forgot to add that the first thing that I did was immediately go to Task Manager and look for the appropriate task that I could kill, but the only Adobe task that is listed is the task for Adobe Acrobat itself - nothing for an installer, or any other Adobe task.</span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='color:#1F497D'> </span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='color:#1F497D'>TVB</span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='color:#1F497D'> </span><o:p></o:p></p><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='color:#1F497D'>Tammy Van Boening</span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='color:#1F497D'>Owner/Principal</span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='color:#1F497D'>Spectrum Writing, LLC</span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='color:#1F497D'><a href="http://www.spectrumwritingllc.com" target="_blank">www.spectrumwritingllc.com</a></span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='color:#1F497D'><a href="mailto:info@spectrumwritingllc.com" target="_blank">info@spectrumwritingllc.com</a></span><o:p></o:p></p></div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='color:#1F497D'> </span><o:p></o:p></p><div><div style='border:none;border-top:solid windowtext 1.0pt;padding:3.0pt 0in 0in 0in;border-color:-moz-use-text-color -moz-use-text-color'><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span style='font-size:10.0pt'>From:</span></b><span style='font-size:10.0pt'> <a href="mailto:framers-bounces@lists.frameusers.com" target="_blank">framers-bounces@lists.frameusers.com</a> [mailto:<a href="mailto:framers-bounces@lists.frameusers.com" target="_blank">framers-bounces@lists.frameusers.com</a>] <b>On Behalf Of </b>Spectrum Writing<br><b>Sent:</b> Wednesday, April 20, 2011 12:42 PM<br><b>To:</b> <a href="mailto:framers@lists.frameusers.com" target="_blank">framers@lists.frameusers.com</a><br><b>Subject:</b> OT: Adobe Acrobat question</span><o:p></o:p></p></div></div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='color:#17365D'>All,</span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='color:#17365D'> </span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='color:#17365D'>Not a Framemaker question, but because of all the FM/Acrobat gurus on this list, I know I can get an answer. Just purchased a new laptop and am in the throes of setting up my environment. I installed my legally purchased copy of Adobe Acrobat Pro Extended 9.0. After installation, the version is 9.2.0, and I want to make it current - 9.4.3. I go to Help > Check for Updates, and I immediately get a message that states that "Updater is already running." Say what? How can that be? The very first time that I opened Help > Check for Updates, I got this message, so . . . As a result, I cannot check for updates and bring my Acrobat version up to 9.4.3 unless I go to Adobe's site and download every single flippin' update for 9.0 that is out there in sequential order and install. That will take hours and is not feasible. How can I get this Help > Check for Updates function operational for my installation?</span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='color:#17365D'> </span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='color:#17365D'>Thanks!</span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='color:#17365D'> </span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='color:#17365D'>TVB</span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='color:#17365D'> </span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='color:#17365D'>Tammy Van Boening</span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='color:#17365D'>Owner/Principal</span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='color:#17365D'>Spectrum Writing, LLC</span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='color:#17365D'><a href="http://www.spectrumwritingllc.com" target="_blank">www.spectrumwritingllc.com</a></span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='color:#17365D'><a href="mailto:info@spectrumwritingllc.com" target="_blank">info@spectrumwritingllc.com</a></span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p></div></div></div></div><p class=MsoNormal style='margin-bottom:12.0pt'><br>_______________________________________________<br><br><br>You are currently subscribed to framers as <a href="mailto:rahennessey@gmail.com">rahennessey@gmail.com</a>.<br><br>Send list messages to <a href="mailto:framers@lists.frameusers.com">framers@lists.frameusers.com</a>.<br><br>To unsubscribe send a blank email to<br><a href="mailto:framers-unsubscribe@lists.frameusers.com">framers-unsubscribe@lists.frameusers.com</a><br>or visit <a href="http://lists.frameusers.com/mailman/options/framers/rahennessey%40gmail.com" target="_blank">http://lists.frameusers.com/mailman/options/framers/rahennessey%40gmail.com</a><br><br>Send administrative questions to <a href="mailto:listadmin@frameusers.com">listadmin@frameusers.com</a>. Visit<br><a href="http://www.frameusers.com/" target="_blank">http://www.frameusers.com/</a> for more resources and info.<o:p></o:p></p></div><p class=MsoNormal style='margin-bottom:12.0pt'><br><br clear=all><br>-- <br>Roberta Hennessey<br>Technical Writer<br>(978) 835-4282<br><br><o:p></o:p></p></div></body></html>