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</o:shapelayout></xml><![endif]--></head><body lang=DE link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><span style='color:#1F497D'>Hi Gay,<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US style='color:#1F497D'>Maike wrote you some days ago: What is an Online Help? <br>(Maike is a very excellent Author and expert in New Media).<br><br><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='color:#1F497D'>In the past we had a comparison of RoboHelp and WebWorks, but I mean that is not deciding today.<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='color:#1F497D'>I mean there are three aspects important today:<br>1. An Online Help is a format, that an user can in an application to push a HELP Button or F1 (context-sensitive) and open the context-sensitive Help.<br>Is that important, then I need a format like EclipseHelp, HTMLHelp, WebWorksHelp, WebHelp, … <br>… a Help format not a HTML.<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='color:#1F497D'>Why? It’s easy to set a TopicAlias marker in the source (Word, DITA or FrameMAker) and generate the Online Help – ready.<br>The development of the application should know, what they have to do to call a help topic. <br>(We can talk it to the developer …).<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US style='color:#1F497D'>2. If I need a “future format” perhaps on a mobile device (and I add to think about more as one format – see Package Publishing):<br>From now AIR from Adobe and Reverb from WebWorks are future formats. Both are a very interesting, <br>with Social Media integration, blogging/commenting, searching in communities, favorites, with translators, Google optimizable, updatable, … <br>…and for mobile device. Both are also context-sensitive usable – OK, that is a new Online Help format – a future format.<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US style='color:#1F497D'>3. If I have or I need a CMS, then I would be an expert when I would have following use case: Package Publishing.<br>WebWorks Automap could generate all formats behind a CMS and you are the designer of a stationery.<br>If anything is to change, you can tune it with less money and time. We say (look on <a href="http://www.finalyser.com">www.finalyser.com</a>) automate your workflow …<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US style='color:#1F497D'>BTW: This week I visited a customer of SQUIDDS. This customer generate (update) every day more as 10 of 100 manuals in different languages.<br>This user! manage all WebWorks Automap with conditional, variables and there is a process to update the FrameBook, … <o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='color:#1F497D'>… automate your workflow.<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US style='color:#1F497D'>Tomorrow:<br>We don’t know, what we need in 1 year or later, we don’t know what our customers need. <br>A good point is: Start with a Standard Tool and with a Standard format,<br>then you will have the maximum of chance, that in one or more years this tool will have saved time and money<br>and you will get an upgrade without (or with less) work for a new format (Package Publishing).<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoListParagraph style='text-indent:-18.0pt;mso-list:l0 level1 lfo1'><![if !supportLists]><span lang=EN-US style='color:#1F497D'><span style='mso-list:Ignore'>-<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span lang=EN-US style='color:#1F497D'>Georg<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='color:#1F497D'> <o:p></o:p></span></p></div></body></html>