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I'm afraid it may not be worth very much as a data point, because there is a world of difference between Windows XP and any 64-bit version of Windows Vista or (more likely in Karen's case because she does refer to a "new Dell") Windows 7. When the issue is the stability (or lack thereof) of an application, the specific version of the OS is likely to be at least as much a factor as any of the hardware details with the possible exception of the amount of RAM. And the migration from 32-bit to 64-bit addressing was a major change that seems to have caused compatibilty and/or stability issues with a lot of apps.<BR> <BR>
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Subject: RE: FrameMaker 9<BR>Date: Thu, 19 May 2011 19:53:02 -0500<BR>From: Jim.Pinkham@voith.com<BR>To: kmann@i-t-tech.com; framers@lists.frameusers.com<BR><BR>
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<DIV dir=ltr align=left><SPAN class=ecx496303500-20052011><FONT color=#0000ff size=2 face=Arial>FWIW, I've been using FM 9 with these specs at work since December, and I've never run into the bug you're experiencing:</FONT></SPAN></DIV>
<DIV dir=ltr align=left><SPAN class=ecx496303500-20052011><FONT color=#0000ff size=2 face=Arial></FONT></SPAN> </DIV>
<DIV dir=ltr align=left><SPAN class=ecx496303500-20052011><FONT color=#0000ff size=2 face=Arial>Dell Precision T3400</FONT></SPAN></DIV>
<DIV dir=ltr align=left><SPAN class=ecx496303500-20052011><FONT color=#0000ff size=2 face=Arial>Win XP SP 3</FONT></SPAN></DIV>
<DIV dir=ltr align=left><SPAN class=ecx496303500-20052011><FONT color=#0000ff size=2 face=Arial>80GB HD</FONT></SPAN></DIV>
<DIV dir=ltr align=left><SPAN class=ecx496303500-20052011><FONT color=#0000ff size=2 face=Arial>2.67 gigahertz Intel Core2 Duo<BR>64 kilobyte primary memory cache<BR>4096 kilobyte secondary memory cache (3.3 GB usable installed memory)<BR>64-bit ready<BR>Multi-core (2 total)<BR>Not hyper-threaded</FONT></SPAN></DIV>
<DIV dir=ltr align=left><SPAN class=ecx496303500-20052011><FONT color=#0000ff size=2 face=Arial></FONT></SPAN> </DIV>
<DIV dir=ltr align=left><SPAN class=ecx496303500-20052011><FONT color=#0000ff size=2 face=Arial>I'm habitually running Office 2003, Acrobat X, and Illustrator CS 5 and half a dozen other things. My FM 9 books incorporate AutoCad and Inventor graphics, often run twice as large as yours. I sometimes don't reboot for a week at a time.</FONT></SPAN></DIV>
<DIV dir=ltr align=left><SPAN class=ecx496303500-20052011><FONT color=#0000ff size=2 face=Arial></FONT></SPAN> </DIV>
<DIV dir=ltr align=left><SPAN class=ecx496303500-20052011><FONT color=#0000ff size=2 face=Arial>I'm skeptical of Dell's allegation in your case.</FONT></SPAN></DIV>
<DIV dir=ltr align=left><SPAN class=ecx496303500-20052011><FONT color=#0000ff size=2 face=Arial></FONT></SPAN> </DIV>
<DIV dir=ltr align=left><SPAN class=ecx496303500-20052011><FONT color=#0000ff size=2 face=Arial>HTH,</FONT></SPAN></DIV>
<DIV dir=ltr align=left><SPAN class=ecx496303500-20052011><FONT color=#0000ff size=2 face=Arial>Jim</FONT></SPAN></DIV><BR>
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<FONT size=2 face=Tahoma><B>From:</B> framers-bounces@lists.frameusers.com [mailto:framers-bounces@lists.frameusers.com] <B>On Behalf Of </B>Karen Mann<BR><B>Sent:</B> Thursday, May 19, 2011 5:00 PM<BR><B>To:</B> framers@lists.frameusers.com<BR><B>Subject:</B> FrameMaker 9<BR></FONT><BR></DIV>
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<P class=ecxMsoNormal>Has anyone else had this issue?</P>
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<P class=ecxMsoNormal>I have a new Dell, 64 bit, 12G RAM, 500 hd – 1g video on card, graphics card Navidia Quatro 2000 card, </P>
<P class=ecxMsoNormal> </P>
<P class=ecxMsoNormal>Office 2010, Acrobat 9 – InDesign CS4</P>
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<P class=ecxMsoNormal>I usually run with 1 small doc open in Word and one explorer window open. </P>
<P class=ecxMsoNormal> </P>
<P class=ecxMsoNormal>FrameMaker 9 (all updates) files are line art and text, 30 to 60 pages.</P>
<P class=ecxMsoNormal>After a couple of hours of work the panels stop working. I can click on any icon and nothing works. So have to close out files and log back in FrameMaker. It will work for a while longer and then I have to reboot and start the cycle over.</P>
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<P class=ecxMsoNormal>Dell has tried everything and nothing works. They say it’s a FrameMaker bug…</P>
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<P class=ecxMsoNormal>Would appreciate any assistance, and thank you in advance. </P>
<P class=ecxMsoNormal>Karen M</P>
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