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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>For better or worse, problems with 32-bit applications under 64-bit versions of Windows generally have absolutely <i>nothing </i>to do with the “migration from 32-bit to 64-bit addressing” in and of itself. 64-bit versions of Windows run 32-bit applications in 32-bit mode in the same way they ran under 32-bit versions of Windows with the same processor. In 32-bit mode, applications only “see” what looks like a 32-bit system including only 32-bit address spaces.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Where we typically see issues are in the following areas:<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>(1) <b>Installers</b>. Older installers that followed the “rules” for the Microsoft Installer are not aware of some differences in the underlying “plumbing” of the 64-bit Windows versions and where certain files should/could be located and differences in other protocols in terms of registry entries, etc.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>(2) <b>Drivers</b>. Under 64-bit versions of Windows, drivers are all 64-bit. There are sometimes problems in the translation layer of the OS in communicating 32-bit program driver requests to 64-bit drivers. In other cases, the 64-bit drivers are not quite up to the maturity of their older 32-bit counterparts (read that as buggy and not quite ready for prime time). This is especially true for video drivers. Sometimes the problems are associated with various graphics acceleration modes provided by the combination of the graphics card/chip and the driver. Check to see if there is a newer version of the video driver for your 64-bit version of Windows – if not from the computer vendor, then from the video card/chip supplier. If an updated driver doesn’t exist or doesn’t solve the problem, if the video card’s driver allows for disabling or reducing such acceleration, try doing that to remedy the OP’s symptoms.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>(3) <b>Aero</b>. Beginning with Vista and continuing with Windows 7, Microsoft provided a desktop windowing scheme known as <i>Aero</i> that provides nice eye candy in terms of translucent window frames and other video effects on the desktop. In combination with applications that make extensive direct calls to the video driver, Aero only exacerbates the problems per (2) above. Try disabling Aero in combination with (2) above.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Note that the windowing, menus, and user interfaces provided by most current versions of Adobe applications including FrameMaker use Flash technology in conjunction with any acceleration provided by the video card and its driver and thus, issues of (2) and (3) above could result in the symptoms the OP describes.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'> - Dov<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><div style='border:none;border-left:solid blue 1.5pt;padding:0in 0in 0in 4.0pt'><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> framers-bounces@lists.frameusers.com [mailto:framers-bounces@lists.frameusers.com] <b>On Behalf Of </b>Fred Ridder<br><b>Sent:</b> Thursday, May 19, 2011 6:13 PM<br><b>To:</b> jim.pinkham@voith.com; kmann@i-t-tech.com; framers@lists.frameusers.com<br><b>Subject:</b> RE: FrameMaker 9<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>I'm afraid it may not be worth very much as a data point, because there is a world of difference between Windows XP and any 64-bit version of Windows Vista or (more likely in Karen's case because she does refer to a "new Dell") Windows 7. When the issue is the stability (or lack thereof) of an application, the specific version of the OS is likely to be at least as much a factor as any of the hardware details with the possible exception of the amount of RAM. And the migration from 32-bit to 64-bit addressing was a major change that seems to have caused compatibilty and/or stability issues with a lot of apps.<br> <o:p></o:p></span></p><div class=MsoNormal align=center style='text-align:center'><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'><hr size=2 width="100%" align=center id=stopSpelling></span></div><p class=MsoNormal style='margin-bottom:12.0pt'><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>Subject: RE: FrameMaker 9<br>Date: Thu, 19 May 2011 19:53:02 -0500<br>From: <a href="mailto:Jim.Pinkham@voith.com">Jim.Pinkham@voith.com</a><br>To: <a href="mailto:kmann@i-t-tech.com">kmann@i-t-tech.com</a>; <a href="mailto:framers@lists.frameusers.com">framers@lists.frameusers.com</a><o:p></o:p></span></p><p class=MsoNormal><span class=ecx496303500-20052011><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:blue'>FWIW, I've been using FM 9 with these specs at work since December, and I've never run into the bug you're experiencing:</span></span><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> <o:p></o:p></span></p><p class=MsoNormal><span class=ecx496303500-20052011><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:blue'>Dell Precision T3400</span></span><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'><o:p></o:p></span></p><p class=MsoNormal><span class=ecx496303500-20052011><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:blue'>Win XP SP 3</span></span><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'><o:p></o:p></span></p><p class=MsoNormal><span class=ecx496303500-20052011><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:blue'>80GB HD</span></span><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'><o:p></o:p></span></p><p class=MsoNormal><span class=ecx496303500-20052011><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:blue'>2.67 gigahertz Intel Core2 Duo</span></span><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:blue'><br><span class=ecx496303500-20052011>64 kilobyte primary memory cache</span><br><span class=ecx496303500-20052011>4096 kilobyte secondary memory cache (3.3 GB usable installed memory)</span><br><span class=ecx496303500-20052011>64-bit ready</span><br><span class=ecx496303500-20052011>Multi-core (2 total)</span><br><span class=ecx496303500-20052011>Not hyper-threaded</span></span><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> <o:p></o:p></span></p><p class=MsoNormal><span class=ecx496303500-20052011><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:blue'>I'm habitually running Office 2003, Acrobat X, and Illustrator CS 5 and half a dozen other things. My FM 9 books incorporate AutoCad and Inventor graphics, often run twice as large as yours. I sometimes don't reboot for a week at a time.</span></span><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> <o:p></o:p></span></p><p class=MsoNormal><span class=ecx496303500-20052011><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:blue'>I'm skeptical of Dell's allegation in your case.</span></span><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> <o:p></o:p></span></p><p class=MsoNormal><span class=ecx496303500-20052011><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:blue'>HTH,</span></span><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'><o:p></o:p></span></p><p class=MsoNormal><span class=ecx496303500-20052011><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:blue'>Jim</span></span><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'><o:p> </o:p></span></p><div class=MsoNormal align=center style='text-align:center'><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'><hr size=2 width="100%" align=center></span></div><p class=MsoNormal style='margin-bottom:12.0pt'><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> framers-bounces@lists.frameusers.com [mailto:framers-bounces@lists.frameusers.com] <b>On Behalf Of </b>Karen Mann<br><b>Sent:</b> Thursday, May 19, 2011 5:00 PM<br><b>To:</b> framers@lists.frameusers.com<br><b>Subject:</b> FrameMaker 9<o:p></o:p></span></p><div><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>Has anyone else had this issue?<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>I have a new Dell, 64 bit, 12G RAM, 500 hd – 1g video on card, graphics card Navidia Quatro 2000 card, <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>Office 2010, Acrobat 9 – InDesign CS4<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>I usually run with 1 small doc open in Word and one explorer window open. <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>FrameMaker 9 (all updates) files are line art and text, 30 to 60 pages.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>After a couple of hours of work the panels stop working. I can click on any icon and nothing works. So have to close out files and log back in FrameMaker. It will work for a while longer and then I have to reboot and start the cycle over.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>Dell has tried everything and nothing works. They say it’s a FrameMaker bug…<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>Would appreciate any assistance, and thank you in advance. <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>Karen M<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> <o:p></o:p></span></p></div><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'><br>_______________________________________________ You are currently subscribed to framers as <a href="mailto:DocuDoc@hotmail.com">DocuDoc@hotmail.com</a>. Send list messages to <a href="mailto:framers@lists.frameusers.com">framers@lists.frameusers.com</a>. To unsubscribe send a blank email to <a href="mailto:framers-unsubscribe@lists.frameusers.com">framers-unsubscribe@lists.frameusers.com</a> or visit <a href="http://lists.frameusers.com/mailman/options/framers/docudoc%40hotmail.com">http://lists.frameusers.com/mailman/options/framers/docudoc%40hotmail.com</a> Send administrative questions to <a href="mailto:listadmin@frameusers.com">listadmin@frameusers.com</a>. Visit <a href="http://www.frameusers.com/">http://www.frameusers.com/</a> for more resources and info. <o:p></o:p></span></p></div></div></body></html>