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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><span style='color:#1F497D'>Thanks to Michael, Dave, and Bill. I appreciate all the assistance and help. With all the help from you guys, the problem was resolved. <o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>TVB<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><div><p class=MsoNormal><span style='color:#1F497D'>Tammy Van Boening<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>Owner/Principal<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>Spectrum Writing, LLC<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>www.spectrumwritingllc.com<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>info@spectrumwritingllc.com<o:p></o:p></span></p></div><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> framers-bounces@lists.frameusers.com [mailto:framers-bounces@lists.frameusers.com] <b>On Behalf Of </b>Spectrum Writing<br><b>Sent:</b> Saturday, July 16, 2011 5:09 PM<br><b>To:</b> framers@lists.frameusers.com<br><b>Subject:</b> Slightly OT: Adobe Acrobat license craps out and no help from Customer Support<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><span style='font-size:12.0pt;color:#0070C0'>Adobe Acrobat Pro 9, all patched. Win 7, 64 bit.<span class=callop1><span style='color:#0070C0'><o:p></o:p></span></span></span></p><p class=MsoNormal><span class=callop1><span style='font-size:12.0pt;color:#0070C0'><o:p> </o:p></span></span></p><p class=MsoNormal><span style='font-size:12.0pt;color:#0070C0'>All of a sudden, I am receiving the following message about my installation of Adobe Acrobat Pro - You cannot use this product at this time. You must repair the problem by uninstalling and reinstalling the product, or contacting your IT administrator or Adobe Customer support for help. </span><o:p></o:p></p><p class=MsoNormal><span style='font-size:12.0pt;color:#0070C0'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt;color:#0070C0'>Why this has just started I do not know. The product has been successfully installed and activated for almost two years now. I tried the Repair Adobe Installation option and that does not work. I cannot uninstall the product until I deactivate it first, but I do not have a deactivate option under Help, only the Repair Acrobat Installation option. <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt;color:#0070C0'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt;color:#0070C0'>Has anyone else seen and/or run into this issue and if so, what did you do?<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt;color:#0070C0'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt;color:#0070C0'>I tried contacting Customer Support (via chat) who has helped me activate software twice before, but they absolutely claim that although they can help me activate software, they can't help me deactivate it. When I ask why, I get the standard ill-worded Adobe canned response:<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt;color:#0070C0'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:8.0pt;font-family:"Verdana","sans-serif";color:#000066'>Please call the technical department at 800-833-6687.Monday-Friday, 5am to 7pm (Pacific Time) to get resolve this issue.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:8.0pt;font-family:"Verdana","sans-serif";color:#000066'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt;color:#0070C0'>They did direct me to Help > Deactivate, even though I explicitly stated two times in my chat that I do NOT have that as an option. Only the Repair option. They then directed me to use the Repair option even tho' I also explicitly stated that I had tried that twice and that had not worked.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt;color:#0070C0'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt;color:#0070C0'>I would love to rant at this point, but I think you get the gist.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt;color:#0070C0'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt;color:#0070C0'>Any ideas, thoughts, etc? <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt;color:#0070C0'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt;color:#0070C0'>Thanks,<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt;color:#0070C0'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt;color:#0070C0'>TVB<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt;color:#0070C0'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt;color:#0070C0'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt;color:#0070C0'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#17365D'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#17365D'>Tammy Van Boening<o:p></o:p></span></p><p class=MsoNormal><span style='color:#17365D'>Owner/Principal<o:p></o:p></span></p><p class=MsoNormal><span style='color:#17365D'>Spectrum Writing, LLC<o:p></o:p></span></p><p class=MsoNormal><span style='color:#17365D'>www.spectrumwritingllc.com<o:p></o:p></span></p><p class=MsoNormal><span style='color:#17365D'>info@spectrumwritingllc.com<o:p></o:p></span></p><p class=MsoNormal><o:p> </o:p></p></div></body></html>