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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple style='tab-interval:.5in'><div class=WordSection1><p class=MsoNormal><span style='font-size:10.0pt;mso-bidi-font-size:11.0pt;font-family:"Arial","sans-serif";mso-bidi-font-family:"Times New Roman";color:#1F497D'>Nope.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;mso-bidi-font-size:11.0pt;font-family:"Arial","sans-serif";mso-bidi-font-family:"Times New Roman";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;mso-bidi-font-size:11.0pt;font-family:"Arial","sans-serif";mso-bidi-font-family:"Times New Roman";color:#1F497D'>I’m the only “Framer” here and I control (and do) all my installs. I’m also supposed to have complete administrative controls over my system, but I guess I should double check that.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;mso-bidi-font-size:11.0pt;font-family:"Arial","sans-serif";mso-bidi-font-family:"Times New Roman";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;mso-bidi-font-size:11.0pt;font-family:"Arial","sans-serif";mso-bidi-font-family:"Times New Roman";color:#1F497D'>Alison<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;mso-bidi-font-size:11.0pt;font-family:"Arial","sans-serif";mso-bidi-font-family:"Times New Roman";color:#1F497D'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal style='margin-left:.5in'><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif";mso-fareast-font-family:"Times New Roman"'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif";mso-fareast-font-family:"Times New Roman"'> Writer [mailto:generic668@yahoo.ca<span class=GramE>] <br><b>Sent</b></span><b>:</b> Wednesday, May 30, 2012 11:38 AM<br><b>To:</b> Alison Craig; framers@lists.frameusers.com<br><b>Subject:</b> Re: Reinstalling FM9 (WAS: Problems with PDF creation since Windows update)<o:p></o:p></span></p></div></div><p class=MsoNormal style='margin-left:.5in'><o:p> </o:p></p><div><div><p class=MsoNormal style='margin-left:.5in;background:white'><span style='mso-fareast-font-family:"Times New Roman";color:black'>Maybe that function is controlled by your IT department.<o:p></o:p></span></p></div><div><p class=MsoNormal style='margin-left:.5in;background:white'><span style='mso-fareast-font-family:"Times New Roman";color:black'><o:p> </o:p></span></p></div><div><p class=MsoNormal style='margin-left:.5in;background:white'><span style='mso-fareast-font-family:"Times New Roman";color:black'>Nadine<o:p></o:p></span></p></div><div><blockquote style='border:none;border-left:solid #1010FF 1.5pt;padding:0in 0in 0in 4.0pt;margin-left:3.75pt;margin-top:3.75pt;margin-bottom:5.0pt'><p class=MsoNormal style='margin-left:.5in;background:white'><span style='mso-fareast-font-family:"Times New Roman";color:black'><o:p> </o:p></span></p><div><div><div><div class=MsoNormal align=center style='margin-left:.5in;text-align:center;background:white'><span style='font-size:10.0pt;font-family:"Arial","sans-serif";mso-fareast-font-family:"Times New Roman";color:black'><hr size=1 width="100%" align=center></span></div><p class=MsoNormal style='margin-left:.5in;mso-outline-level:1;background:white'><b><span style='font-size:10.0pt;font-family:"Arial","sans-serif";mso-fareast-font-family:"Times New Roman";color:black'>From:</span></b><span style='font-size:10.0pt;font-family:"Arial","sans-serif";mso-fareast-font-family:"Times New Roman";color:black'> Alison Craig <<a href="mailto:Alison.Craig@ultrasonix.com">Alison.Craig@ultrasonix.com</a>><br><b>To:</b> "<a href="mailto:framers@lists.frameusers.com">framers@lists.frameusers.com</a>" <<a href="mailto:framers@lists.frameusers.com">framers@lists.frameusers.com</a>> <br><b>Sent:</b> Wednesday, May 30, 2012 2:32:07 PM<br><b>Subject:</b> Reinstalling FM9 (WAS: Problems with PDF creation since Windows update)</span><span style='mso-fareast-font-family:"Times New Roman";color:black'><o:p></o:p></span></p></div><p class=MsoNormal style='margin-left:.5in;background:white'><span style='mso-fareast-font-family:"Times New Roman";color:black'><o:p> </o:p></span></p><div id=yiv497054833><div><div><div><p class=MsoNormal style='margin-left:.5in;background:white'><span style='font-size:10.0pt;font-family:"Arial","sans-serif";mso-fareast-font-family:"Times New Roman";color:#1F497D'>How do I “Deactivate” FM9 before uninstalling and reinstalling, if “Deactivate” is grayed out on the Help Menu?</span><span style='mso-fareast-font-family:"Times New Roman";color:black'><o:p></o:p></span></p></div><div><p class=MsoNormal style='margin-left:.5in;background:white'><span style='font-size:10.0pt;font-family:"Arial","sans-serif";mso-fareast-font-family:"Times New Roman";color:#1F497D'> </span><span style='mso-fareast-font-family:"Times New Roman";color:black'><o:p></o:p></span></p></div><div><p class=MsoNormal style='margin-left:.5in;background:white'><span style='font-size:10.0pt;font-family:"Arial","sans-serif";mso-fareast-font-family:"Times New Roman";color:#1F497D'>Alison</span><span style='mso-fareast-font-family:"Times New Roman";color:black'><o:p></o:p></span></p></div><div><p class=MsoNormal style='margin-left:.5in;background:white'><span style='font-size:10.0pt;font-family:"Arial","sans-serif";mso-fareast-font-family:"Times New Roman";color:#1F497D'> </span><span style='mso-fareast-font-family:"Times New Roman";color:black'><o:p></o:p></span></p></div><div><p class=MsoNormal style='margin-left:.5in;background:white'><span style='font-size:10.0pt;font-family:"Arial","sans-serif";mso-fareast-font-family:"Times New Roman";color:#1F497D'> </span><span style='mso-fareast-font-family:"Times New Roman";color:black'><o:p></o:p></span></p></div><div><div><p class=MsoNormal style='margin-left:.5in;background:white'><b><span style='font-size:8.0pt;font-family:"Arial","sans-serif";mso-fareast-font-family:"Times New Roman";color:#1F497D'>Alison Craig </span></b><span style='mso-fareast-font-family:"Times New Roman";color:black'><o:p></o:p></span></p></div><div><p class=MsoNormal style='margin-left:.5in;background:white'><span style='font-size:8.0pt;font-family:"Arial","sans-serif";mso-fareast-font-family:"Times New Roman";color:#1F497D'>Technical Documentation Lead<br><br>604-279-8550 | fax 604-279-8559 | toll-free 1-866-437-9508<br><b>Ultrasonix Medical Corporation | </b><a href="http://www.ultrasonix.com/" target="_blank" title="http://www.ultrasonix.com/"><b><span style='color:#0076C0;text-decoration:none;text-underline:none'>www.ultrasonix.com</span></b></a><br><br><img border=0 width=245 height=60 id="yiv497054833_x005f_x0000_i1026" src="cid:image001.gif@01CD3E58.D511F360" alt="Description: Ultrasonix Medical Corp"></span><span style='mso-fareast-font-family:"Times New Roman";color:black'><o:p></o:p></span></p></div></div><div><p class=MsoNormal style='margin-left:.5in;background:white'><span style='font-size:10.0pt;font-family:"Arial","sans-serif";mso-fareast-font-family:"Times New Roman";color:#1F497D'> </span><span style='mso-fareast-font-family:"Times New Roman";color:black'><o:p></o:p></span></p></div><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><div style='margin-left:.5in'><p class=MsoNormal style='margin-left:.5in;mso-outline-level:1;background:white'><b><span style='font-size:10.0pt;font-family:"Arial","sans-serif";mso-fareast-font-family:"Times New Roman";color:black'>From:</span></b><span style='font-size:10.0pt;font-family:"Arial","sans-serif";mso-fareast-font-family:"Times New Roman";color:black'> Magnus, Thomas C <a href="mailto:[mailto:Thomas.Magnus@Teradata.com]">[mailto:Thomas.Magnus@Teradata.com]</a> <br><b>Sent:</b> Wednesday, May 30, 2012 10:55 AM<br><b>To:</b> Alison Craig<br><b>Subject:</b> REinstalling FM9 (WAS Problems with PDF creation since Windows update)</span><span style='mso-fareast-font-family:"Times New Roman";color:black'><o:p></o:p></span></p></div></div></div><div style='margin-left:.5in'><p class=MsoNormal style='margin-left:.5in;background:white'><span style='mso-fareast-font-family:"Times New Roman";color:black'> <o:p></o:p></span></p></div><div style='margin-left:.5in'><p class=MsoNormal style='margin-left:.5in;background:white'><span style='mso-fareast-font-family:"Times New Roman";color:#1F497D'>Alison,</span><span style='mso-fareast-font-family:"Times New Roman";color:black'><o:p></o:p></span></p></div><div style='margin-left:.5in'><p class=MsoNormal style='margin-left:.5in;background:white'><span style='mso-fareast-font-family:"Times New Roman";color:#1F497D'> </span><span style='mso-fareast-font-family:"Times New Roman";color:black'><o:p></o:p></span></p></div><div style='margin-left:.5in'><p class=MsoNormal style='margin-left:.5in;background:white'><span style='mso-fareast-font-family:"Times New Roman";color:#1F497D'>When installing FrameMaker, be sure to clear (deselect) the option to install the PDF Add-On that is included with FrameMaker. I’ve heard that the PDF Add-on causes problems if you subsequently install Acrobat (the full product).</span><span style='mso-fareast-font-family:"Times New Roman";color:black'><o:p></o:p></span></p></div><div style='margin-left:.5in'><p class=MsoNormal style='margin-left:.5in;background:white'><span style='mso-fareast-font-family:"Times New Roman";color:#1F497D'> </span><span style='mso-fareast-font-family:"Times New Roman";color:black'><o:p></o:p></span></p></div><div style='margin-left:.5in'><p class=MsoNormal style='margin-left:.5in;background:white'><span style='mso-fareast-font-family:"Times New Roman";color:#1F497D'>Tom</span><span style='mso-fareast-font-family:"Times New Roman";color:black'><o:p></o:p></span></p></div><div style='margin-left:.5in'><p class=MsoNormal style='margin-left:.5in;background:white'><span style='mso-fareast-font-family:"Times New Roman";color:#1F497D'> </span><span style='mso-fareast-font-family:"Times New Roman";color:black'><o:p></o:p></span></p></div><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><div style='margin-left:.5in'><p class=MsoNormal style='margin-left:.5in;mso-outline-level:1;background:white'><b><span style='font-size:10.0pt;font-family:"Arial","sans-serif";mso-fareast-font-family:"Times New Roman";color:black'>From:</span></b><span style='font-size:10.0pt;font-family:"Arial","sans-serif";mso-fareast-font-family:"Times New Roman";color:black'> Alison Craig <a href="mailto:[mailto:Alison.Craig@ultrasonix.com]" target="_blank">[mailto:Alison.Craig@ultrasonix.com]</a> <br><b>Sent:</b> Wednesday, May 30, 2012 10:47 AM<br><b>To:</b> <a href="mailto:framers@lists.frameusers.com" target="_blank">framers@lists.frameusers.com</a>; Laura Fergusson (<a href="mailto:l.fergusson@codestuff.net" target="_blank">l.fergusson@codestuff.net</a>); Magnus, Thomas C<br><b>Subject:</b> RE: Problems with PDF creation since Windows update</span><span style='mso-fareast-font-family:"Times New Roman";color:black'><o:p></o:p></span></p></div></div></div><div style='margin-left:.5in'><p class=MsoNormal style='margin-left:.5in;background:white'><span style='mso-fareast-font-family:"Times New Roman";color:black'> <o:p></o:p></span></p></div><div style='margin-left:.5in'><p class=MsoNormal style='margin-left:.5in;background:white'><span style='font-size:10.0pt;font-family:"Arial","sans-serif";mso-fareast-font-family:"Times New Roman";color:#1F497D'>One other piece of information…</span><span style='mso-fareast-font-family:"Times New Roman";color:black'><o:p></o:p></span></p></div><div style='margin-left:.5in'><p class=MsoNormal style='margin-left:.5in;background:white'><span style='font-size:10.0pt;font-family:"Arial","sans-serif";mso-fareast-font-family:"Times New Roman";color:#1F497D'> </span><span style='mso-fareast-font-family:"Times New Roman";color:black'><o:p></o:p></span></p></div><div style='margin-left:.5in'><p class=MsoNormal style='margin-left:.5in;background:white'><span style='font-size:10.0pt;font-family:"Arial","sans-serif";mso-fareast-font-family:"Times New Roman";color:#1F497D'>When I try <b>Save as PDF</b> I get the following message: <b>To execute "Save as PDF" command you must have Acrobat Distiller version 5.05 or higher installed.</b></span><span style='mso-fareast-font-family:"Times New Roman";color:black'><o:p></o:p></span></p></div><div style='margin-left:.5in'><p class=MsoNormal style='margin-left:.5in;background:white'><span style='font-size:10.0pt;font-family:"Arial","sans-serif";mso-fareast-font-family:"Times New Roman";color:#1F497D'> </span><span style='mso-fareast-font-family:"Times New Roman";color:black'><o:p></o:p></span></p></div><div style='margin-left:.5in'><p class=MsoNormal style='margin-left:.5in;background:white'><span style='font-size:10.0pt;font-family:"Arial","sans-serif";mso-fareast-font-family:"Times New Roman";color:#1F497D'>When I open Distiller and look, the About Box says I’m using Distiller version 9.5.1283.</span><span style='mso-fareast-font-family:"Times New Roman";color:black'><o:p></o:p></span></p></div><div style='margin-left:.5in'><p class=MsoNormal style='margin-left:.5in;background:white'><span style='font-size:10.0pt;font-family:"Arial","sans-serif";mso-fareast-font-family:"Times New Roman";color:#1F497D'> </span><span style='mso-fareast-font-family:"Times New Roman";color:black'><o:p></o:p></span></p></div><div style='margin-left:.5in'><p class=MsoNormal style='margin-left:.5in;background:white'><span style='font-size:10.0pt;font-family:"Arial","sans-serif";mso-fareast-font-family:"Times New Roman";color:#1F497D'>Alison</span><span style='mso-fareast-font-family:"Times New Roman";color:black'><o:p></o:p></span></p></div><div style='margin-left:.5in'><p class=MsoNormal style='margin-left:.5in;background:white'><span style='font-size:10.0pt;font-family:"Arial","sans-serif";mso-fareast-font-family:"Times New Roman";color:#1F497D'> </span><span style='mso-fareast-font-family:"Times New Roman";color:black'><o:p></o:p></span></p></div><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><div style='margin-left:1.0in'><p class=MsoNormal style='margin-left:.5in;mso-outline-level:1;background:white'><b><span style='font-size:10.0pt;font-family:"Arial","sans-serif";mso-fareast-font-family:"Times New Roman";color:black'>From:</span></b><span style='font-size:10.0pt;font-family:"Arial","sans-serif";mso-fareast-font-family:"Times New Roman";color:black'> <a href="mailto:framers-bounces@lists.frameusers.com" target="_blank">framers-bounces@lists.frameusers.com</a> <a href="mailto:[mailto:framers-bounces@lists.frameusers.com]" target="_blank">[mailto:framers-bounces@lists.frameusers.com]</a> <b>On Behalf Of </b>Alison Craig<br><b>Sent:</b> Wednesday, May 30, 2012 10:42 AM<br><b>To:</b> Magnus, Thomas C; Laura Fergusson; <a href="mailto:framers@lists.frameusers.com" target="_blank">framers@lists.frameusers.com</a><br><b>Subject:</b> RE: Problems with PDF creation since Windows update</span><span style='mso-fareast-font-family:"Times New Roman";color:black'><o:p></o:p></span></p></div></div></div><div style='margin-left:1.0in'><p class=MsoNormal style='margin-left:.5in;background:white'><span style='mso-fareast-font-family:"Times New Roman";color:black'> <o:p></o:p></span></p></div><div style='margin-left:1.0in'><p class=MsoNormal style='margin-left:.5in;background:white'><span style='font-size:10.0pt;font-family:"Arial","sans-serif";mso-fareast-font-family:"Times New Roman";color:#1F497D'>Thanks, that solved part of my problem as Print Book can at least see the Adobe PDF printer again, but it still won’t recognize any joboption files.</span><span style='mso-fareast-font-family:"Times New Roman";color:black'><o:p></o:p></span></p></div><div style='margin-left:1.0in'><p class=MsoNormal style='margin-left:.5in;background:white'><span style='font-size:10.0pt;font-family:"Arial","sans-serif";mso-fareast-font-family:"Times New Roman";color:#1F497D'> </span><span style='mso-fareast-font-family:"Times New Roman";color:black'><o:p></o:p></span></p></div><div style='margin-left:1.0in'><p class=MsoNormal style='margin-left:.5in;background:white'><span style='font-size:10.0pt;font-family:"Arial","sans-serif";mso-fareast-font-family:"Times New Roman";color:#1F497D'>Does anyone know where FrameMaker looks for joboptions? I’ll copy them in manually if I have to – although I can’t figure out why they would go missing.</span><span style='mso-fareast-font-family:"Times New Roman";color:black'><o:p></o:p></span></p></div><div style='margin-left:1.0in'><p class=MsoNormal style='margin-left:.5in;background:white'><span style='font-size:10.0pt;font-family:"Arial","sans-serif";mso-fareast-font-family:"Times New Roman";color:#1F497D'> </span><span style='mso-fareast-font-family:"Times New Roman";color:black'><o:p></o:p></span></p></div><div style='margin-left:1.0in'><p class=MsoNormal style='margin-left:.5in;background:white'><span style='font-size:10.0pt;font-family:"Arial","sans-serif";mso-fareast-font-family:"Times New Roman";color:#1F497D'>Alison</span><span style='mso-fareast-font-family:"Times New Roman";color:black'><o:p></o:p></span></p></div><div style='margin-left:1.0in'><p class=MsoNormal style='margin-left:.5in;background:white'><span style='font-size:10.0pt;font-family:"Arial","sans-serif";mso-fareast-font-family:"Times New Roman";color:#1F497D'> </span><span style='mso-fareast-font-family:"Times New Roman";color:black'><o:p></o:p></span></p></div><div style='margin-left:1.0in'><p class=MsoNormal style='margin-left:.5in;background:white'><span style='font-size:10.0pt;font-family:"Arial","sans-serif";mso-fareast-font-family:"Times New Roman";color:#1F497D'> </span><span style='mso-fareast-font-family:"Times New Roman";color:black'><o:p></o:p></span></p></div><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><div style='margin-left:1.5in'><p class=MsoNormal style='margin-left:.5in;mso-outline-level:1;background:white'><b><span style='font-size:10.0pt;font-family:"Arial","sans-serif";mso-fareast-font-family:"Times New Roman";color:black'>From:</span></b><span style='font-size:10.0pt;font-family:"Arial","sans-serif";mso-fareast-font-family:"Times New Roman";color:black'> Magnus, Thomas C <a href="mailto:[mailto:Thomas.Magnus@Teradata.com]" target="_blank">[mailto:Thomas.Magnus@Teradata.com]</a> <br><b>Sent:</b> Wednesday, May 30, 2012 10:34 AM<br><b>To:</b> Alison Craig; Laura Fergusson; <a href="mailto:framers@lists.frameusers.com" target="_blank">framers@lists.frameusers.com</a><br><b>Subject:</b> RE: Problems with PDF creation since Windows update</span><span style='mso-fareast-font-family:"Times New Roman";color:black'><o:p></o:p></span></p></div></div></div><div style='margin-left:1.5in'><p class=MsoNormal style='margin-left:.5in;background:white'><span style='mso-fareast-font-family:"Times New Roman";color:black'> <o:p></o:p></span></p></div><div style='margin-left:1.5in'><p class=MsoNormal style='margin-left:.5in;background:white'><span style='mso-fareast-font-family:"Times New Roman";color:black'>Alison and Laura,<o:p></o:p></span></p></div><div style='margin-left:1.5in'><p class=MsoNormal style='margin-left:.5in;background:white'><span style='mso-fareast-font-family:"Times New Roman";color:black'> <o:p></o:p></span></p></div><div style='margin-left:1.5in'><p class=MsoNormal style='margin-left:.5in;background:white'><span style='mso-fareast-font-family:"Times New Roman";color:black'>I had an issue with Win 7 64-bit, FM 9, and Acrobat X. Win 7 32-bit prints fine.<o:p></o:p></span></p></div><div style='margin-left:1.5in'><p class=MsoNormal style='margin-left:.5in;background:white'><span style='mso-fareast-font-family:"Times New Roman";color:black'> <o:p></o:p></span></p></div><div style='margin-left:1.5in'><p class=MsoNormal style='margin-left:.5in;background:white'><span style='mso-fareast-font-family:"Times New Roman";color:black'>Performing the following steps resolves the error for me. Although I had previously cleared this option in Printing Preferences, the solution seems to be clearing this option in the Printing Defaults.<o:p></o:p></span></p></div><div style='margin-left:1.5in'><p class=MsoNormal style='margin-left:.5in;background:white'><span style='mso-fareast-font-family:"Times New Roman";color:black'> <o:p></o:p></span></p></div><div style='margin-left:1.5in'><p class=MsoNormal style='margin-left:.5in;background:white'><span style='mso-fareast-font-family:"Times New Roman";color:black'> <a href="http://forums.adobe.com/thread/617432" target="_blank">http://forums.adobe.com/thread/617432</a><o:p></o:p></span></p></div><div style='margin-left:1.5in'><p class=MsoNormal style='margin-left:.5in;background:white'><span style='mso-fareast-font-family:"Times New Roman";color:black'> <o:p></o:p></span></p></div><div style='margin-left:1.5in'><p class=MsoNormal style='margin-left:.5in;background:white'><span style='mso-fareast-font-family:"Times New Roman";color:black'>. On Win7 x64 with FM8 and Acrobat 9 Pro, this resolved the issue for me:<o:p></o:p></span></p></div><div style='margin-left:1.5in'><p class=MsoNormal style='margin-left:.5in;background:white'><span style='mso-fareast-font-family:"Times New Roman";color:black'> <o:p></o:p></span></p></div><div style='margin-left:1.5in'><p class=MsoNormal style='margin-left:.5in;background:white'><span style='mso-fareast-font-family:"Times New Roman";color:black'>1. Click the Start menu, and then click Devices and Printers<o:p></o:p></span></p></div><div style='margin-left:1.5in'><p class=MsoNormal style='margin-left:.5in;background:white'><span style='mso-fareast-font-family:"Times New Roman";color:black'>2. Right-click the Adobe PDF printer, then click Printing Preferences, and then deselect Rely on system fonts only; do not use document fonts<o:p></o:p></span></p></div><div style='margin-left:1.5in'><p class=MsoNormal style='margin-left:.5in;background:white'><span style='mso-fareast-font-family:"Times New Roman";color:black'>3. Click OK<o:p></o:p></span></p></div><div style='margin-left:1.5in'><p class=MsoNormal style='margin-left:.5in;background:white'><span style='mso-fareast-font-family:"Times New Roman";color:black'>4. Right-click the Adobe PDF printer, then click Printer Properties, then click the Advanced tab, and then click Printing Defaults<o:p></o:p></span></p></div><div style='margin-left:1.5in'><p class=MsoNormal style='margin-left:.5in;background:white'><span style='mso-fareast-font-family:"Times New Roman";color:black'>5. On the Adobe PDF Settings tab, deselect Rely on system fonts only; do not use document fonts, and then click OK.<o:p></o:p></span></p></div><div style='margin-left:1.5in'><p class=MsoNormal style='margin-left:.5in;background:white'><span style='mso-fareast-font-family:"Times New Roman";color:black'>6. On the Adobe PDF Properties dialog, click OK<o:p></o:p></span></p></div><div style='margin-left:1.5in'><p class=MsoNormal style='margin-left:.5in;background:white'><span style='mso-fareast-font-family:"Times New Roman";color:black'> <o:p></o:p></span></p></div><div style='margin-left:1.5in'><p class=MsoNormal style='margin-left:.5in;background:white'><span style='mso-fareast-font-family:"Times New Roman";color:black'>Hope this helps,<o:p></o:p></span></p></div><div style='margin-left:1.5in'><p class=MsoNormal style='margin-left:.5in;background:white'><span style='mso-fareast-font-family:"Times New Roman";color:black'>Tom<o:p></o:p></span></p></div><div style='margin-left:1.5in'><p class=MsoNormal style='margin-left:.5in;background:white'><span style='mso-fareast-font-family:"Times New Roman";color:#1F497D'> </span><span style='mso-fareast-font-family:"Times New Roman";color:black'><o:p></o:p></span></p></div><div style='margin-left:1.5in'><p class=MsoNormal style='margin-left:.5in;background:white'><span style='mso-fareast-font-family:"Times New Roman";color:#1F497D'> </span><span style='mso-fareast-font-family:"Times New Roman";color:black'><o:p></o:p></span></p></div><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><div style='margin-left:1.5in'><p class=MsoNormal style='margin-left:.5in;mso-outline-level:1;background:white'><b><span style='font-size:10.0pt;font-family:"Arial","sans-serif";mso-fareast-font-family:"Times New Roman";color:black'>From:</span></b><span style='font-size:10.0pt;font-family:"Arial","sans-serif";mso-fareast-font-family:"Times New Roman";color:black'> <a href="mailto:framers-bounces@lists.frameusers.com" target="_blank">framers-bounces@lists.frameusers.com</a> <a href="mailto:[mailto:framers-bounces@lists.frameusers.com]" target="_blank">[mailto:framers-bounces@lists.frameusers.com]</a> <b>On Behalf Of </b>Alison Craig<br><b>Sent:</b> Wednesday, May 30, 2012 10:22 AM<br><b>To:</b> Laura Fergusson; <a href="mailto:framers@lists.frameusers.com" target="_blank">framers@lists.frameusers.com</a><br><b>Subject:</b> RE: Problems with PDF creation since Windows update</span><span style='mso-fareast-font-family:"Times New Roman";color:black'><o:p></o:p></span></p></div></div></div><div style='margin-left:1.5in'><p class=MsoNormal style='margin-left:.5in;background:white'><span style='mso-fareast-font-family:"Times New Roman";color:black'> <o:p></o:p></span></p></div><div style='margin-left:1.5in'><p class=MsoNormal style='margin-left:.5in;background:white'><span style='font-size:10.0pt;font-family:"Arial","sans-serif";mso-fareast-font-family:"Times New Roman";color:#1F497D'>I may have stumbled on this problem as well, although I am now completely confused.</span><span style='mso-fareast-font-family:"Times New Roman";color:black'><o:p></o:p></span></p></div><div style='margin-left:1.5in'><p class=MsoNormal style='margin-left:.5in;background:white'><span style='font-size:10.0pt;font-family:"Arial","sans-serif";mso-fareast-font-family:"Times New Roman";color:#1F497D'> </span><span style='mso-fareast-font-family:"Times New Roman";color:black'><o:p></o:p></span></p></div><div style='margin-left:1.5in'><p class=MsoNormal style='margin-left:.5in;background:white'><span style='font-size:10.0pt;font-family:"Arial","sans-serif";mso-fareast-font-family:"Times New Roman";color:#1F497D'>On Monday, I tried to install the Acrobat 10 trial and had issues as I didn’t uninstall Acrobat 9 first. After I uninstalled Acrobat 10 and repaired the Acrobat 9 installation, I could no longer do anything with PDFs in FrameMaker. This includes Print Book as FM9 doesn’t seem to recognize Distiller, although Distiller is really still there and opens just fine.</span><span style='mso-fareast-font-family:"Times New Roman";color:black'><o:p></o:p></span></p></div><div style='margin-left:1.5in'><p class=MsoNormal style='margin-left:.5in;background:white'><span style='font-size:10.0pt;font-family:"Arial","sans-serif";mso-fareast-font-family:"Times New Roman";color:#1F497D'> </span><span style='mso-fareast-font-family:"Times New Roman";color:black'><o:p></o:p></span></p></div><div style='margin-left:1.5in'><p class=MsoNormal style='margin-left:.5in;background:white'><span style='font-size:10.0pt;font-family:"Arial","sans-serif";mso-fareast-font-family:"Times New Roman";color:#1F497D'>Before I reinstalled anything, I was planning to contact the List to see what order I should do things in (ie, which comes first Acrobat or Frame reinstall?).</span><span style='mso-fareast-font-family:"Times New Roman";color:black'><o:p></o:p></span></p></div><div style='margin-left:1.5in'><p class=MsoNormal style='margin-left:.5in;background:white'><span style='font-size:10.0pt;font-family:"Arial","sans-serif";mso-fareast-font-family:"Times New Roman";color:#1F497D'> </span><span style='mso-fareast-font-family:"Times New Roman";color:black'><o:p></o:p></span></p></div><div style='margin-left:1.5in'><p class=MsoNormal style='margin-left:.5in;background:white'><span style='font-size:10.0pt;font-family:"Arial","sans-serif";mso-fareast-font-family:"Times New Roman";color:#1F497D'>Given Laura’s issue, maybe my issue has nothing to do with my Acrobat problems and actually relates to the Windows updates – or not!</span><span style='mso-fareast-font-family:"Times New Roman";color:black'><o:p></o:p></span></p></div><div style='margin-left:1.5in'><p class=MsoNormal style='margin-left:.5in;background:white'><span style='font-size:10.0pt;font-family:"Arial","sans-serif";mso-fareast-font-family:"Times New Roman";color:#1F497D'> </span><span style='mso-fareast-font-family:"Times New Roman";color:black'><o:p></o:p></span></p></div><div style='margin-left:1.5in'><p class=MsoNormal style='margin-left:.5in;background:white'><span style='font-size:10.0pt;font-family:"Arial","sans-serif";mso-fareast-font-family:"Times New Roman";color:#1F497D'>Does anyone have any thoughts?</span><span style='mso-fareast-font-family:"Times New Roman";color:black'><o:p></o:p></span></p></div><div style='margin-left:1.5in'><p class=MsoNormal style='margin-left:.5in;background:white'><span style='font-size:10.0pt;font-family:"Arial","sans-serif";mso-fareast-font-family:"Times New Roman";color:#1F497D'> </span><span style='mso-fareast-font-family:"Times New Roman";color:black'><o:p></o:p></span></p></div><div style='margin-left:1.5in'><p class=MsoNormal style='margin-left:.5in;text-align:justify;background:white'><span style='font-size:10.0pt;font-family:"Arial","sans-serif";mso-fareast-font-family:"Times New Roman";color:#17375E'>FM 9 Version: 9.0p255</span><span style='mso-fareast-font-family:"Times New Roman";color:black'><o:p></o:p></span></p></div><div style='margin-left:1.5in'><p class=MsoNormal style='margin-left:.5in;text-align:justify;background:white'><span style='font-size:10.0pt;font-family:"Arial","sans-serif";mso-fareast-font-family:"Times New Roman";color:#17375E'>Unstructured</span><span style='mso-fareast-font-family:"Times New Roman";color:black'><o:p></o:p></span></p></div><div style='margin-left:1.5in'><p class=MsoNormal style='margin-left:.5in;text-align:justify;background:white'><span style='font-size:10.0pt;font-family:"Arial","sans-serif";mso-fareast-font-family:"Times New Roman";color:#17375E'>OS: Windows 7, 64 bit</span><span style='mso-fareast-font-family:"Times New Roman";color:black'><o:p></o:p></span></p></div><div style='margin-left:1.5in'><p class=MsoNormal style='margin-left:.5in;text-align:justify;background:white'><span style='font-size:10.0pt;font-family:"Arial","sans-serif";mso-fareast-font-family:"Times New Roman";color:#17375E'> </span><span style='mso-fareast-font-family:"Times New Roman";color:black'><o:p></o:p></span></p></div><div style='margin-left:1.5in'><p class=MsoNormal style='margin-left:.5in;background:white'><span style='font-size:10.0pt;font-family:"Arial","sans-serif";mso-fareast-font-family:"Times New Roman";color:#1F497D'>Alison</span><span style='mso-fareast-font-family:"Times New Roman";color:black'><o:p></o:p></span></p></div><div style='margin-left:1.5in'><p class=MsoNormal style='margin-left:.5in;background:white'><span style='font-size:10.0pt;font-family:"Arial","sans-serif";mso-fareast-font-family:"Times New Roman";color:#1F497D'> </span><span style='mso-fareast-font-family:"Times New Roman";color:black'><o:p></o:p></span></p></div><div style='margin-left:1.5in'><p class=MsoNormal style='margin-left:.5in;background:white'><span style='font-size:10.0pt;font-family:"Arial","sans-serif";mso-fareast-font-family:"Times New Roman";color:#1F497D'> </span><span style='mso-fareast-font-family:"Times New Roman";color:black'><o:p></o:p></span></p></div><div><div style='margin-left:1.5in'><p class=MsoNormal style='margin-left:.5in;background:white'><b><span style='font-size:8.0pt;font-family:"Arial","sans-serif";mso-fareast-font-family:"Times New Roman";color:#1F497D'>Alison Craig </span></b><span style='mso-fareast-font-family:"Times New Roman";color:black'><o:p></o:p></span></p></div><div style='margin-left:1.5in'><p class=MsoNormal style='margin-left:.5in;background:white'><span style='font-size:8.0pt;font-family:"Arial","sans-serif";mso-fareast-font-family:"Times New Roman";color:#1F497D'>Technical Documentation Lead<br><br>604-279-8550 | fax 604-279-8559 | toll-free 1-866-437-9508<br><b>Ultrasonix Medical Corporation | </b><a href="http://www.ultrasonix.com/" target="_blank" title="http://www.ultrasonix.com/"><b><span style='color:#0076C0;text-decoration:none;text-underline:none'>www.ultrasonix.com</span></b></a><br><br><img border=0 width=281 height=69 id="yiv497054833Picture_x0020_1" src="cid:image002.jpg@01CD3E58.D511F360" alt="Description: Ultrasonix Medical Corp"></span><span style='mso-fareast-font-family:"Times New Roman";color:black'><o:p></o:p></span></p></div></div><div style='margin-left:1.5in'><p class=MsoNormal style='margin-left:.5in;background:white'><span style='font-size:10.0pt;font-family:"Arial","sans-serif";mso-fareast-font-family:"Times New Roman";color:#1F497D'> </span><span style='mso-fareast-font-family:"Times New Roman";color:black'><o:p></o:p></span></p></div><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><div style='margin-left:2.0in'><p class=MsoNormal style='margin-left:.5in;mso-outline-level:1;background:white'><b><span style='font-size:10.0pt;font-family:"Arial","sans-serif";mso-fareast-font-family:"Times New Roman";color:black'>From:</span></b><span style='font-size:10.0pt;font-family:"Arial","sans-serif";mso-fareast-font-family:"Times New Roman";color:black'> <a href="mailto:framers-bounces@lists.frameusers.com" target="_blank">framers-bounces@lists.frameusers.com</a> <a href="mailto:[mailto:framers-bounces@lists.frameusers.com]" target="_blank">[mailto:framers-bounces@lists.frameusers.com]</a> <b>On Behalf Of </b>Laura Fergusson<br><b>Sent:</b> Tuesday, May 29, 2012 5:34 AM<br><b>To:</b> <a href="mailto:framers@lists.frameusers.com" target="_blank">framers@lists.frameusers.com</a><br><b>Subject:</b> Problems with PDF creation since Windows update</span><span style='mso-fareast-font-family:"Times New Roman";color:black'><o:p></o:p></span></p></div></div></div><div style='margin-left:2.0in'><p class=MsoNormal style='margin-left:.5in;background:white'><span style='mso-fareast-font-family:"Times New Roman";color:black'> <o:p></o:p></span></p></div><div style='margin-left:2.0in'><p class=MsoNormal style='margin-left:.5in;background:white'><span lang=EN-GB style='mso-fareast-font-family:"Times New Roman";color:black;mso-ansi-language:EN-GB'>Has anyone else had problems with creating PDFs from Framemaker since the weekend?</span><span style='mso-fareast-font-family:"Times New Roman";color:black'><o:p></o:p></span></p></div><div style='margin-left:2.0in'><p class=MsoNormal style='margin-left:.5in;background:white'><span lang=EN-GB style='mso-fareast-font-family:"Times New Roman";color:black;mso-ansi-language:EN-GB'>There appear to have been 3 Windows updates on Sunday evening and since then I can’t Save as PDF.</span><span style='mso-fareast-font-family:"Times New Roman";color:black'><o:p></o:p></span></p></div><div style='margin-left:2.0in'><p class=MsoNormal style='margin-left:.5in;background:white'><span lang=EN-GB style='mso-fareast-font-family:"Times New Roman";color:black;mso-ansi-language:EN-GB'> </span><span style='mso-fareast-font-family:"Times New Roman";color:black'><o:p></o:p></span></p></div><div style='margin-left:2.0in'><p class=MsoNormal style='margin-left:.5in;background:white'><span lang=EN-GB style='mso-fareast-font-family:"Times New Roman";color:black;mso-ansi-language:EN-GB'>I’m using Frame 8 on Windows 7.</span><span style='mso-fareast-font-family:"Times New Roman";color:black'><o:p></o:p></span></p></div><div style='margin-left:2.0in'><p class=MsoNormal style='margin-left:.5in;background:white'><span lang=EN-GB style='mso-fareast-font-family:"Times New Roman";color:black;mso-ansi-language:EN-GB'> </span><span style='mso-fareast-font-family:"Times New Roman";color:black'><o:p></o:p></span></p></div><div style='margin-left:2.0in'><p class=MsoNormal style='margin-left:.5in;background:white'><span lang=EN-GB style='mso-fareast-font-family:"Times New Roman";color:black;mso-ansi-language:EN-GB'>I am now resorting to trying to save as a ps and then distilling, like I used to do in the dim and distant past...</span><span style='mso-fareast-font-family:"Times New Roman";color:black'><o:p></o:p></span></p></div><div style='margin-left:2.0in'><p class=MsoNormal style='margin-left:.5in;background:white'><span lang=EN-GB style='mso-fareast-font-family:"Times New Roman";color:black;mso-ansi-language:EN-GB'> </span><span style='mso-fareast-font-family:"Times New Roman";color:black'><o:p></o:p></span></p></div><div style='margin-left:2.0in'><p class=MsoNormal style='margin-left:.5in;background:white'><span lang=EN-GB style='mso-fareast-font-family:"Times New Roman";color:black;mso-ansi-language:EN-GB'>If anyone has any ideas, that would be great. I have tried using System restore but for some reason it keeps failing no matter which point I choose.</span><span style='mso-fareast-font-family:"Times New Roman";color:black'><o:p></o:p></span></p></div><div style='margin-left:2.0in'><p class=MsoNormal style='margin-left:.5in;background:white'><span lang=EN-GB style='mso-fareast-font-family:"Times New Roman";color:black;mso-ansi-language:EN-GB'> </span><span style='mso-fareast-font-family:"Times New Roman";color:black'><o:p></o:p></span></p></div><div style='margin-left:2.0in'><p class=MsoNormal style='margin-left:.5in;background:white'><span lang=EN-GB style='mso-fareast-font-family:"Times New Roman";color:black;mso-ansi-language:EN-GB'>Many thanks</span><span style='mso-fareast-font-family:"Times New Roman";color:black'><o:p></o:p></span></p></div><div style='margin-left:2.0in'><p class=MsoNormal style='margin-left:.5in;background:white'><span lang=EN-GB style='mso-fareast-font-family:"Times New Roman";color:black;mso-ansi-language:EN-GB'>Laura</span><span style='mso-fareast-font-family:"Times New Roman";color:black'><o:p></o:p></span></p></div></div></div></div><p class=MsoNormal style='mso-margin-top-alt:0in;margin-right:0in;margin-bottom:12.0pt;margin-left:.5in;background:white'><span style='mso-fareast-font-family:"Times New Roman";color:black'><br>_______________________________________________<br><br><br>You are currently subscribed to framers as <a href="mailto:generic668@yahoo.ca">generic668@yahoo.ca</a>.<br><br>Send list messages to <a href="mailto:framers@lists.frameusers.com">framers@lists.frameusers.com</a>.<br><br>To unsubscribe send a blank email to<br><a href="mailto:framers-unsubscribe@lists.frameusers.com">framers-unsubscribe@lists.frameusers.com</a><br>or visit <a href="http://lists.frameusers.com/mailman/options/framers/generic668%40yahoo.ca" target="_blank">http://lists.frameusers.com/mailman/options/framers/generic668%40yahoo.ca</a><br><br>Send administrative questions to <a href="mailto:listadmin@frameusers.com">listadmin@frameusers.com</a>. Visit<br><a href="http://www.frameusers.com/" target="_blank">http://www.frameusers.com/</a> for more resources and info.<br style='mso-special-character:line-break'><![if !supportLineBreakNewLine]><br style='mso-special-character:line-break'><![endif]><o:p></o:p></span></p></div></div></blockquote></div></div></div></body></html>