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<p class="MsoPlainText">Alison and Laura,<o:p></o:p></p>
<p class="MsoPlainText"><o:p> </o:p></p>
<p class="MsoPlainText">I had an issue with Win 7 64-bit, FM 9, and Acrobat X. Win 7 32-bit prints fine.<o:p></o:p></p>
<p class="MsoPlainText"><o:p> </o:p></p>
<p class="MsoPlainText">Performing the following steps resolves the error for me. Although I had previously cleared this option in Printing Preferences, the solution seems to be clearing this option in the Printing Defaults.<o:p></o:p></p>
<p class="MsoPlainText"><o:p> </o:p></p>
<p class="MsoPlainText"> <a href="http://forums.adobe.com/thread/617432">http://forums.adobe.com/thread/617432</a><o:p></o:p></p>
<p class="MsoPlainText"><o:p> </o:p></p>
<p class="MsoPlainText">. On Win7 x64 with FM8 and Acrobat 9 Pro, this resolved the issue for me:<o:p></o:p></p>
<p class="MsoPlainText"><o:p></o:p></p>
<p class="MsoPlainText">1. Click the Start menu, and then click Devices and Printers<o:p></o:p></p>
<p class="MsoPlainText">2. Right-click the Adobe PDF printer, then click Printing Preferences, and then deselect Rely on system fonts only; do not use document fonts<o:p></o:p></p>
<p class="MsoPlainText">3. Click OK<o:p></o:p></p>
<p class="MsoPlainText">4. Right-click the Adobe PDF printer, then click Printer Properties, then click the Advanced tab, and then click Printing Defaults<o:p></o:p></p>
<p class="MsoPlainText">5. On the Adobe PDF Settings tab, deselect Rely on system fonts only; do not use document fonts, and then click OK.<o:p></o:p></p>
<p class="MsoPlainText">6. On the Adobe PDF Properties dialog, click OK<o:p></o:p></p>
<p class="MsoPlainText"><o:p> </o:p></p>
<p class="MsoPlainText">Hope this helps,<o:p></o:p></p>
<p class="MsoPlainText">Tom<o:p></o:p></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> framers-bounces@lists.frameusers.com [mailto:framers-bounces@lists.frameusers.com]
<b>On Behalf Of </b>Alison Craig<br>
<b>Sent:</b> Wednesday, May 30, 2012 10:22 AM<br>
<b>To:</b> Laura Fergusson; framers@lists.frameusers.com<br>
<b>Subject:</b> RE: Problems with PDF creation since Windows update<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D">I may have stumbled on this problem as well, although I am now completely confused.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D">On Monday, I tried to install the Acrobat 10 trial and had issues as I didn’t uninstall Acrobat 9 first. After I uninstalled Acrobat 10 and repaired the Acrobat
9 installation, I could no longer do anything with PDFs in FrameMaker. This includes Print Book as FM9 doesn’t seem to recognize Distiller, although Distiller is really still there and opens just fine.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D">Before I reinstalled anything, I was planning to contact the List to see what order I should do things in (ie, which comes first Acrobat or Frame reinstall?).<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D">Given Laura’s issue, maybe my issue has nothing to do with my Acrobat problems and actually relates to the Windows updates – or not!<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D">Does anyone have any thoughts?<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal" style="text-align:justify"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#17375E">FM 9 Version: 9.0p255<o:p></o:p></span></p>
<p class="MsoNormal" style="text-align:justify"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#17375E">Unstructured<o:p></o:p></span></p>
<p class="MsoNormal" style="text-align:justify"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#17375E">OS: Windows 7, 64 bit<o:p></o:p></span></p>
<p class="MsoNormal" style="text-align:justify"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#17375E"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D">Alison<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:8.0pt;font-family:"Arial","sans-serif";color:#1F497D">Alison Craig </span></b><span style="font-size:8.0pt;font-family:"Arial","sans-serif";color:#1F497D"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:8.0pt;font-family:"Arial","sans-serif";color:#1F497D">Technical Documentation Lead<br>
<br>
604-279-8550 | fax 604-279-8559 | toll-free 1-866-437-9508<br>
<b>Ultrasonix Medical Corporation | </b><a href="http://www.ultrasonix.com/" target="_blank" title="http://www.ultrasonix.com/"><b><span style="color:#0076C0;text-decoration:none">www.ultrasonix.com</span></b></a><br>
<br>
<img border="0" width="245" height="60" id="Picture_x0020_1" src="cid:image001.gif@01CD3E4F.C7C33510" alt="Description: Ultrasonix Medical Corp"><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal" style="margin-left:.5in"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">
<a href="mailto:framers-bounces@lists.frameusers.com">framers-bounces@lists.frameusers.com</a>
<a href="mailto:[mailto:framers-bounces@lists.frameusers.com]">[mailto:framers-bounces@lists.frameusers.com]</a>
<b>On Behalf Of </b>Laura Fergusson<br>
<b>Sent:</b> Tuesday, May 29, 2012 5:34 AM<br>
<b>To:</b> <a href="mailto:framers@lists.frameusers.com">framers@lists.frameusers.com</a><br>
<b>Subject:</b> Problems with PDF creation since Windows update<o:p></o:p></span></p>
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<p class="MsoNormal" style="margin-left:.5in"><o:p> </o:p></p>
<p class="MsoNormal" style="margin-left:.5in"><span lang="EN-GB">Has anyone else had problems with creating PDFs from Framemaker since the weekend?<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:.5in"><span lang="EN-GB">There appear to have been 3 Windows updates on Sunday evening and since then I can’t Save as PDF.<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:.5in"><span lang="EN-GB"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-left:.5in"><span lang="EN-GB">I’m using Frame 8 on Windows 7.<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:.5in"><span lang="EN-GB"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-left:.5in"><span lang="EN-GB">I am now resorting to trying to save as a ps and then distilling, like I used to do in the dim and distant past...<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:.5in"><span lang="EN-GB"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-left:.5in"><span lang="EN-GB">If anyone has any ideas, that would be great. I have tried using System restore but for some reason it keeps failing no matter which point I choose.<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:.5in"><span lang="EN-GB"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-left:.5in"><span lang="EN-GB">Many thanks<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:.5in"><span lang="EN-GB">Laura<o:p></o:p></span></p>
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