<html><body><div style="color:#000; background-color:#fff; font-family:times new roman, new york, times, serif;font-size:12pt"><div><span>Maybe that function is controlled by your IT department.</span></div><div><br><span></span></div><div><span>Nadine<br></span></div><div><br><blockquote style="border-left: 2px solid rgb(16, 16, 255); margin-left: 5px; margin-top: 5px; padding-left: 5px;"> <div style="font-family: times new roman, new york, times, serif; font-size: 12pt;"> <div style="font-family: times new roman, new york, times, serif; font-size: 12pt;"> <div dir="ltr"> <font face="Arial" size="2"> <hr size="1"> <b><span style="font-weight:bold;">From:</span></b> Alison Craig <Alison.Craig@ultrasonix.com><br> <b><span style="font-weight: bold;">To:</span></b> "framers@lists.frameusers.com" <framers@lists.frameusers.com> <br> <b><span style="font-weight: bold;">Sent:</span></b> Wednesday, May 30, 2012 2:32:07 PM<br> <b><span
style="font-weight: bold;">Subject:</span></b> Reinstalling FM9 (WAS: Problems with PDF creation since Windows update)<br> </font> </div> <br><div id="yiv497054833"><style><!--
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--></style><div><div class="yiv497054833WordSection1"><div class="yiv497054833MsoNormal"><span style="font-size:10.0pt;font-family:"sans-serif";color:#1F497D;">How do I “Deactivate” FM9 before uninstalling and reinstalling, if “Deactivate” is grayed out on the Help Menu?</span></div><div class="yiv497054833MsoNormal"><span style="font-size:10.0pt;font-family:"sans-serif";color:#1F497D;"> </span></div><div class="yiv497054833MsoNormal"><span style="font-size:10.0pt;font-family:"sans-serif";color:#1F497D;">Alison</span></div><div class="yiv497054833MsoNormal"><span style="font-size:10.0pt;font-family:"sans-serif";color:#1F497D;"> </span></div><div class="yiv497054833MsoNormal"><span style="font-size:10.0pt;font-family:"sans-serif";color:#1F497D;"> </span></div><div><div class="yiv497054833MsoNormal"><b><span
style="font-size:8.0pt;font-family:"sans-serif";color:#1F497D;">Alison Craig </span></b><span style="font-size:8.0pt;font-family:"sans-serif";color:#1F497D;"></span></div><div class="yiv497054833MsoNormal"><span style="font-size:8.0pt;font-family:"sans-serif";color:#1F497D;">Technical Documentation Lead<br><br>604-279-8550 | fax 604-279-8559 | toll-free 1-866-437-9508<br><b>Ultrasonix Medical Corporation | </b><a rel="nofollow" target="_blank" href="http://www.ultrasonix.com/" title="http://www.ultrasonix.com/"><b><span style="color:#0076C0;text-decoration:none;">www.ultrasonix.com</span></b></a><br><br><img id="yiv497054833_x0000_i1026" src="cid:1.3811870264@web88612.mail.bf1.yahoo.com" alt="Description: Ultrasonix Medical Corp" border="0" height="60" width="245"></span></div></div><div class="yiv497054833MsoNormal"><span style="font-size:10.0pt;font-family:"sans-serif";color:#1F497D;">
</span></div><div><div style="border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in;"><div class="yiv497054833MsoNormal" style="margin-left:.5in;"><b><span style="font-size:10.0pt;font-family:"sans-serif";">From:</span></b><span style="font-size:10.0pt;font-family:"sans-serif";"> Magnus, Thomas C [mailto:Thomas.Magnus@Teradata.com] <br><b>Sent:</b> Wednesday, May 30, 2012 10:55 AM<br><b>To:</b> Alison Craig<br><b>Subject:</b> REinstalling FM9 (WAS Problems with PDF creation since Windows update)</span></div></div></div><div class="yiv497054833MsoNormal" style="margin-left:.5in;"> </div><div class="yiv497054833MsoNormal" style="margin-left:.5in;"><span style="color:#1F497D;">Alison,</span></div><div class="yiv497054833MsoNormal" style="margin-left:.5in;"><span style="color:#1F497D;"> </span></div><div class="yiv497054833MsoNormal" style="margin-left:.5in;"><span style="color:#1F497D;">When installing
FrameMaker, be sure to clear (deselect) the option to install the PDF Add-On that is included with FrameMaker. I’ve heard that the PDF Add-on causes problems if you subsequently install Acrobat (the full product).</span></div><div class="yiv497054833MsoNormal" style="margin-left:.5in;"><span style="color:#1F497D;"> </span></div><div class="yiv497054833MsoNormal" style="margin-left:.5in;"><span style="color:#1F497D;">Tom</span></div><div class="yiv497054833MsoNormal" style="margin-left:.5in;"><span style="color:#1F497D;"> </span></div><div><div style="border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in;"><div class="yiv497054833MsoNormal" style="margin-left:.5in;"><b><span style="font-size:10.0pt;font-family:"sans-serif";">From:</span></b><span style="font-size:10.0pt;font-family:"sans-serif";"> Alison Craig <a rel="nofollow" ymailto="mailto:[mailto:Alison.Craig@ultrasonix.com]" target="_blank"
href="mailto:[mailto:Alison.Craig@ultrasonix.com]">[mailto:Alison.Craig@ultrasonix.com]</a> <br><b>Sent:</b> Wednesday, May 30, 2012 10:47 AM<br><b>To:</b> <a rel="nofollow" ymailto="mailto:framers@lists.frameusers.com" target="_blank" href="mailto:framers@lists.frameusers.com">framers@lists.frameusers.com</a>; Laura Fergusson (<a rel="nofollow" ymailto="mailto:l.fergusson@codestuff.net" target="_blank" href="mailto:l.fergusson@codestuff.net">l.fergusson@codestuff.net</a>); Magnus, Thomas C<br><b>Subject:</b> RE: Problems with PDF creation since Windows update</span></div></div></div><div class="yiv497054833MsoNormal" style="margin-left:.5in;"> </div><div class="yiv497054833MsoNormal" style="margin-left:.5in;"><span style="font-size:10.0pt;font-family:"sans-serif";color:#1F497D;">One other piece of information…</span></div><div class="yiv497054833MsoNormal" style="margin-left:.5in;"><span
style="font-size:10.0pt;font-family:"sans-serif";color:#1F497D;"> </span></div><div class="yiv497054833MsoNormal" style="margin-left:.5in;"><span style="font-size:10.0pt;font-family:"sans-serif";color:#1F497D;">When I try <b>Save as PDF</b> I get the following message: <b>To execute "Save as PDF" command you must have Acrobat Distiller version 5.05 or higher installed.</b></span></div><div class="yiv497054833MsoNormal" style="margin-left:.5in;"><span style="font-size:10.0pt;font-family:"sans-serif";color:#1F497D;"> </span></div><div class="yiv497054833MsoNormal" style="margin-left:.5in;"><span style="font-size:10.0pt;font-family:"sans-serif";color:#1F497D;">When I open Distiller and look, the About Box says I’m using Distiller version 9.5.1283.</span></div><div class="yiv497054833MsoNormal" style="margin-left:.5in;"><span style="font-size:10.0pt;font-family:"sans-serif";color:#1F497D;">
</span></div><div class="yiv497054833MsoNormal" style="margin-left:.5in;"><span style="font-size:10.0pt;font-family:"sans-serif";color:#1F497D;">Alison</span></div><div class="yiv497054833MsoNormal" style="margin-left:.5in;"><span style="font-size:10.0pt;font-family:"sans-serif";color:#1F497D;"> </span></div><div><div style="border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in;"><div class="yiv497054833MsoNormal" style="margin-left:1.0in;"><b><span style="font-size:10.0pt;font-family:"sans-serif";">From:</span></b><span style="font-size:10.0pt;font-family:"sans-serif";"> <a rel="nofollow" ymailto="mailto:framers-bounces@lists.frameusers.com" target="_blank" href="mailto:framers-bounces@lists.frameusers.com">framers-bounces@lists.frameusers.com</a> <a rel="nofollow" ymailto="mailto:[mailto:framers-bounces@lists.frameusers.com]" target="_blank"
href="mailto:[mailto:framers-bounces@lists.frameusers.com]">[mailto:framers-bounces@lists.frameusers.com]</a> <b>On Behalf Of </b>Alison Craig<br><b>Sent:</b> Wednesday, May 30, 2012 10:42 AM<br><b>To:</b> Magnus, Thomas C; Laura Fergusson; <a rel="nofollow" ymailto="mailto:framers@lists.frameusers.com" target="_blank" href="mailto:framers@lists.frameusers.com">framers@lists.frameusers.com</a><br><b>Subject:</b> RE: Problems with PDF creation since Windows update</span></div></div></div><div class="yiv497054833MsoNormal" style="margin-left:1.0in;"> </div><div class="yiv497054833MsoNormal" style="margin-left:1.0in;"><span style="font-size:10.0pt;font-family:"sans-serif";color:#1F497D;">Thanks, that solved part of my problem as Print Book can at least see the Adobe PDF printer again, but it still won’t recognize any joboption files.</span></div><div class="yiv497054833MsoNormal" style="margin-left:1.0in;"><span
style="font-size:10.0pt;font-family:"sans-serif";color:#1F497D;"> </span></div><div class="yiv497054833MsoNormal" style="margin-left:1.0in;"><span style="font-size:10.0pt;font-family:"sans-serif";color:#1F497D;">Does anyone know where FrameMaker looks for joboptions? I’ll copy them in manually if I have to – although I can’t figure out why they would go missing.</span></div><div class="yiv497054833MsoNormal" style="margin-left:1.0in;"><span style="font-size:10.0pt;font-family:"sans-serif";color:#1F497D;"> </span></div><div class="yiv497054833MsoNormal" style="margin-left:1.0in;"><span style="font-size:10.0pt;font-family:"sans-serif";color:#1F497D;">Alison</span></div><div class="yiv497054833MsoNormal" style="margin-left:1.0in;"><span style="font-size:10.0pt;font-family:"sans-serif";color:#1F497D;"> </span></div><div class="yiv497054833MsoNormal" style="margin-left:1.0in;"><span
style="font-size:10.0pt;font-family:"sans-serif";color:#1F497D;"> </span></div><div><div style="border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in;"><div class="yiv497054833MsoNormal" style="margin-left:1.5in;"><b><span style="font-size:10.0pt;font-family:"sans-serif";">From:</span></b><span style="font-size:10.0pt;font-family:"sans-serif";"> Magnus, Thomas C <a rel="nofollow" ymailto="mailto:[mailto:Thomas.Magnus@Teradata.com]" target="_blank" href="mailto:[mailto:Thomas.Magnus@Teradata.com]">[mailto:Thomas.Magnus@Teradata.com]</a> <br><b>Sent:</b> Wednesday, May 30, 2012 10:34 AM<br><b>To:</b> Alison Craig; Laura Fergusson; <a rel="nofollow" ymailto="mailto:framers@lists.frameusers.com" target="_blank" href="mailto:framers@lists.frameusers.com">framers@lists.frameusers.com</a><br><b>Subject:</b> RE: Problems with PDF creation since Windows update</span></div></div></div><div
class="yiv497054833MsoNormal" style="margin-left:1.5in;"> </div><div class="yiv497054833MsoPlainText" style="margin-left:1.5in;">Alison and Laura,</div><div class="yiv497054833MsoPlainText" style="margin-left:1.5in;"> </div><div class="yiv497054833MsoPlainText" style="margin-left:1.5in;">I had an issue with Win 7 64-bit, FM 9, and Acrobat X. Win 7 32-bit prints fine.</div><div class="yiv497054833MsoPlainText" style="margin-left:1.5in;"> </div><div class="yiv497054833MsoPlainText" style="margin-left:1.5in;">Performing the following steps resolves the error for me. Although I had previously cleared this option in Printing Preferences, the solution seems to be clearing this option in the Printing Defaults.</div><div class="yiv497054833MsoPlainText" style="margin-left:1.5in;"> </div><div class="yiv497054833MsoPlainText" style="margin-left:1.5in;"> <a rel="nofollow" target="_blank"
href="http://forums.adobe.com/thread/617432">http://forums.adobe.com/thread/617432</a></div><div class="yiv497054833MsoPlainText" style="margin-left:1.5in;"> </div><div class="yiv497054833MsoPlainText" style="margin-left:1.5in;">. On Win7 x64 with FM8 and Acrobat 9 Pro, this resolved the issue for me:</div><div class="yiv497054833MsoPlainText" style="margin-left:1.5in;"> </div><div class="yiv497054833MsoPlainText" style="margin-left:1.5in;">1. Click the Start menu, and then click Devices and Printers</div><div class="yiv497054833MsoPlainText" style="margin-left:1.5in;">2. Right-click the Adobe PDF printer, then click Printing Preferences, and then deselect Rely on system fonts only; do not use document fonts</div><div class="yiv497054833MsoPlainText"
style="margin-left:1.5in;">3. Click OK</div><div class="yiv497054833MsoPlainText" style="margin-left:1.5in;">4. Right-click the Adobe PDF printer, then click Printer Properties, then click the Advanced tab, and then click Printing Defaults</div><div class="yiv497054833MsoPlainText" style="margin-left:1.5in;">5. On the Adobe PDF Settings tab, deselect Rely on system fonts only; do not use document fonts, and then click OK.</div><div class="yiv497054833MsoPlainText" style="margin-left:1.5in;">6. On the Adobe PDF Properties dialog, click OK</div><div class="yiv497054833MsoPlainText" style="margin-left:1.5in;"> </div><div class="yiv497054833MsoPlainText" style="margin-left:1.5in;">Hope this helps,</div><div class="yiv497054833MsoPlainText" style="margin-left:1.5in;">Tom</div><div class="yiv497054833MsoNormal"
style="margin-left:1.5in;"><span style="color:#1F497D;"> </span></div><div class="yiv497054833MsoNormal" style="margin-left:1.5in;"><span style="color:#1F497D;"> </span></div><div><div style="border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in;"><div class="yiv497054833MsoNormal" style="margin-left:1.5in;"><b><span style="font-size:10.0pt;font-family:"sans-serif";">From:</span></b><span style="font-size:10.0pt;font-family:"sans-serif";"> <a rel="nofollow" ymailto="mailto:framers-bounces@lists.frameusers.com" target="_blank" href="mailto:framers-bounces@lists.frameusers.com">framers-bounces@lists.frameusers.com</a> <a rel="nofollow" ymailto="mailto:[mailto:framers-bounces@lists.frameusers.com]" target="_blank" href="mailto:[mailto:framers-bounces@lists.frameusers.com]">[mailto:framers-bounces@lists.frameusers.com]</a> <b>On Behalf Of </b>Alison Craig<br><b>Sent:</b> Wednesday, May 30, 2012 10:22
AM<br><b>To:</b> Laura Fergusson; <a rel="nofollow" ymailto="mailto:framers@lists.frameusers.com" target="_blank" href="mailto:framers@lists.frameusers.com">framers@lists.frameusers.com</a><br><b>Subject:</b> RE: Problems with PDF creation since Windows update</span></div></div></div><div class="yiv497054833MsoNormal" style="margin-left:1.5in;"> </div><div class="yiv497054833MsoNormal" style="margin-left:1.5in;"><span style="font-size:10.0pt;font-family:"sans-serif";color:#1F497D;">I may have stumbled on this problem as well, although I am now completely confused.</span></div><div class="yiv497054833MsoNormal" style="margin-left:1.5in;"><span style="font-size:10.0pt;font-family:"sans-serif";color:#1F497D;"> </span></div><div class="yiv497054833MsoNormal" style="margin-left:1.5in;"><span style="font-size:10.0pt;font-family:"sans-serif";color:#1F497D;">On Monday, I tried to install the Acrobat 10 trial and had
issues as I didn’t uninstall Acrobat 9 first. After I uninstalled Acrobat 10 and repaired the Acrobat 9 installation, I could no longer do anything with PDFs in FrameMaker. This includes Print Book as FM9 doesn’t seem to recognize Distiller, although Distiller is really still there and opens just fine.</span></div><div class="yiv497054833MsoNormal" style="margin-left:1.5in;"><span style="font-size:10.0pt;font-family:"sans-serif";color:#1F497D;"> </span></div><div class="yiv497054833MsoNormal" style="margin-left:1.5in;"><span style="font-size:10.0pt;font-family:"sans-serif";color:#1F497D;">Before I reinstalled anything, I was planning to contact the List to see what order I should do things in (ie, which comes first Acrobat or Frame reinstall?).</span></div><div class="yiv497054833MsoNormal" style="margin-left:1.5in;"><span style="font-size:10.0pt;font-family:"sans-serif";color:#1F497D;"> </span></div><div
class="yiv497054833MsoNormal" style="margin-left:1.5in;"><span style="font-size:10.0pt;font-family:"sans-serif";color:#1F497D;">Given Laura’s issue, maybe my issue has nothing to do with my Acrobat problems and actually relates to the Windows updates – or not!</span></div><div class="yiv497054833MsoNormal" style="margin-left:1.5in;"><span style="font-size:10.0pt;font-family:"sans-serif";color:#1F497D;"> </span></div><div class="yiv497054833MsoNormal" style="margin-left:1.5in;"><span style="font-size:10.0pt;font-family:"sans-serif";color:#1F497D;">Does anyone have any thoughts?</span></div><div class="yiv497054833MsoNormal" style="margin-left:1.5in;"><span style="font-size:10.0pt;font-family:"sans-serif";color:#1F497D;"> </span></div><div class="yiv497054833MsoNormal" style="margin-left:1.5in;text-align:justify;"><span style="font-size:10.0pt;font-family:"sans-serif";color:#17375E;">FM 9
Version: 9.0p255</span></div><div class="yiv497054833MsoNormal" style="margin-left:1.5in;text-align:justify;"><span style="font-size:10.0pt;font-family:"sans-serif";color:#17375E;">Unstructured</span></div><div class="yiv497054833MsoNormal" style="margin-left:1.5in;text-align:justify;"><span style="font-size:10.0pt;font-family:"sans-serif";color:#17375E;">OS: Windows 7, 64 bit</span></div><div class="yiv497054833MsoNormal" style="margin-left:1.5in;text-align:justify;"><span style="font-size:10.0pt;font-family:"sans-serif";color:#17375E;"> </span></div><div class="yiv497054833MsoNormal" style="margin-left:1.5in;"><span style="font-size:10.0pt;font-family:"sans-serif";color:#1F497D;">Alison</span></div><div class="yiv497054833MsoNormal" style="margin-left:1.5in;"><span style="font-size:10.0pt;font-family:"sans-serif";color:#1F497D;"> </span></div><div class="yiv497054833MsoNormal"
style="margin-left:1.5in;"><span style="font-size:10.0pt;font-family:"sans-serif";color:#1F497D;"> </span></div><div><div class="yiv497054833MsoNormal" style="margin-left:1.5in;"><b><span style="font-size:8.0pt;font-family:"sans-serif";color:#1F497D;">Alison Craig </span></b><span style="font-size:8.0pt;font-family:"sans-serif";color:#1F497D;"></span></div><div class="yiv497054833MsoNormal" style="margin-left:1.5in;"><span style="font-size:8.0pt;font-family:"sans-serif";color:#1F497D;">Technical Documentation Lead<br><br>604-279-8550 | fax 604-279-8559 | toll-free 1-866-437-9508<br><b>Ultrasonix Medical Corporation | </b><a rel="nofollow" target="_blank" href="http://www.ultrasonix.com/" title="http://www.ultrasonix.com/"><b><span style="color:#0076C0;text-decoration:none;">www.ultrasonix.com</span></b></a><br><br><img id="yiv497054833Picture_x0020_1" src="cid:2.3811870265@web88612.mail.bf1.yahoo.com"
alt="Description: Ultrasonix Medical Corp" border="0" height="69" width="281"></span></div></div><div class="yiv497054833MsoNormal" style="margin-left:1.5in;"><span style="font-size:10.0pt;font-family:"sans-serif";color:#1F497D;"> </span></div><div><div style="border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in;"><div class="yiv497054833MsoNormal" style="margin-left:2.0in;"><b><span style="font-size:10.0pt;font-family:"sans-serif";">From:</span></b><span style="font-size:10.0pt;font-family:"sans-serif";"> <a rel="nofollow" ymailto="mailto:framers-bounces@lists.frameusers.com" target="_blank" href="mailto:framers-bounces@lists.frameusers.com">framers-bounces@lists.frameusers.com</a> <a rel="nofollow" ymailto="mailto:[mailto:framers-bounces@lists.frameusers.com]" target="_blank" href="mailto:[mailto:framers-bounces@lists.frameusers.com]">[mailto:framers-bounces@lists.frameusers.com]</a> <b>On Behalf Of
</b>Laura Fergusson<br><b>Sent:</b> Tuesday, May 29, 2012 5:34 AM<br><b>To:</b> <a rel="nofollow" ymailto="mailto:framers@lists.frameusers.com" target="_blank" href="mailto:framers@lists.frameusers.com">framers@lists.frameusers.com</a><br><b>Subject:</b> Problems with PDF creation since Windows update</span></div></div></div><div class="yiv497054833MsoNormal" style="margin-left:2.0in;"> </div><div class="yiv497054833MsoNormal" style="margin-left:2.0in;"><span style="" lang="EN-GB">Has anyone else had problems with creating PDFs from Framemaker since the weekend?</span></div><div class="yiv497054833MsoNormal" style="margin-left:2.0in;"><span style="" lang="EN-GB">There appear to have been 3 Windows updates on Sunday evening and since then I can’t Save as PDF.</span></div><div class="yiv497054833MsoNormal" style="margin-left:2.0in;"><span style="" lang="EN-GB"> </span></div><div class="yiv497054833MsoNormal" style="margin-left:2.0in;"><span
style="" lang="EN-GB">I’m using Frame 8 on Windows 7.</span></div><div class="yiv497054833MsoNormal" style="margin-left:2.0in;"><span style="" lang="EN-GB"> </span></div><div class="yiv497054833MsoNormal" style="margin-left:2.0in;"><span style="" lang="EN-GB">I am now resorting to trying to save as a ps and then distilling, like I used to do in the dim and distant past...</span></div><div class="yiv497054833MsoNormal" style="margin-left:2.0in;"><span style="" lang="EN-GB"> </span></div><div class="yiv497054833MsoNormal" style="margin-left:2.0in;"><span style="" lang="EN-GB">If anyone has any ideas, that would be great. I have tried using System restore but for some reason it keeps failing no matter which point I choose.</span></div><div class="yiv497054833MsoNormal" style="margin-left:2.0in;"><span style="" lang="EN-GB"> </span></div><div class="yiv497054833MsoNormal" style="margin-left:2.0in;"><span style="" lang="EN-GB">Many
thanks</span></div><div class="yiv497054833MsoNormal" style="margin-left:2.0in;"><span style="" lang="EN-GB">Laura</span></div></div></div></div><br>_______________________________________________<br><br><br>You are currently subscribed to framers as <a ymailto="mailto:generic668@yahoo.ca" href="mailto:generic668@yahoo.ca">generic668@yahoo.ca</a>.<br><br>Send list messages to <a ymailto="mailto:framers@lists.frameusers.com" href="mailto:framers@lists.frameusers.com">framers@lists.frameusers.com</a>.<br><br>To unsubscribe send a blank email to<br><a ymailto="mailto:framers-unsubscribe@lists.frameusers.com" href="mailto:framers-unsubscribe@lists.frameusers.com">framers-unsubscribe@lists.frameusers.com</a><br>or visit <a href="http://lists.frameusers.com/mailman/options/framers/generic668%40yahoo.ca" target="_blank">http://lists.frameusers.com/mailman/options/framers/generic668%40yahoo.ca</a><br><br>Send administrative questions to <a
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