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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><span style='color:#1F497D'>Scott,<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>Sorry, but I am not the one to vent at with regards to Adobe’s website. I’m just a dumb engineer in the print group. I have no control or even any influence over the Adobe website.<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>In terms of reaching the “community forums” (a.k.a. the “User to User Forums”), I got there with two clicks. From the Adobe home page, I clicked on the <i>Help </i>button on the top line of the screen. Alternatively, in the middle of that home page, there is a section labeled <i>Help</i> in which if you click either <i>Find answers fast</i>, <i>More</i>, or <i>Product help and support centers</i>, you get directly to Adobe’s main support web page. From there, you can get directly to the Adobe User to User Forums by clicking on the <i>Join in</i> button in the center of the page in the <i>Meet+Ask+Follow </i>section. To find on-line support for particular products, there are direct links to some of the major products and the rest of the products may be accessed by clicking on <i>More Products</i>.<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>Quite frankly, from what I see, the current support page on the Adobe website is significantly better than most of what we’ve had over the last few years. And FYI, I don’t navigate the Adobe website on a regular basis. Since you used my name in vain in your message, I decided to simply see for myself how “bad” it really was. Personally, I don’t think that it is quite as bad as you make it out to be. I had no previous coaching of what to look for to get where you wanted to go and I got there in two to three mouse clicks. Would this be the way I would personally design a website. Probably not, but then again, I am not a website designer – thanks, I’ll keep <i>my </i>day job.<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#1F497D'> - Dov<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><table class=MsoNormalTable border=1 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%;border:none;border-top:solid #6A737B 1.0pt'><tr><td width=43 style='width:32.25pt;border:none;padding:0in 15.75pt 0in 0in'><p class=MsoNormal><span style='font-size:9.0pt;font-family:"Arial","sans-serif";color:#1F497D'><img width=43 height=72 id="Picture_x0020_1" src="cid:image001.png@01CD4E02.784177F0" alt="Description: D:\Documents\Adobe Artwork\2012\Adobe Products\E-mail Signature\adobe_logo_web.png"></span><span style='font-size:9.0pt;font-family:"Arial","sans-serif";color:#1F497D'><o:p></o:p></span></p></td><td width=580 valign=bottom style='width:435.0pt;border:none;padding:0in 0in 0in 0in'><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width=677 style='width:507.75pt'><tr><td width=218 valign=bottom style='width:163.55pt;padding:0in 0in 0in 0in'><p class=MsoNormal style='line-height:11.25pt'><b><span style='font-size:9.0pt;font-family:"Arial","sans-serif";color:#1F497D'>Dov Isaacs</span></b><span style='font-size:9.0pt;font-family:"Arial","sans-serif";color:#1F497D'><br>Principal Scientist<br>Adobe Systems Incorporated<o:p></o:p></span></p></td><td width=168 valign=bottom style='width:126.2pt;padding:0in 0in 0in 0in'><p class=MsoNormal style='line-height:11.25pt'><span style='font-size:9.0pt;font-family:"Arial","sans-serif";color:#1F497D'>+1 408.536.2896 (tel)<br>+1 408.242.5161 (cell)<o:p></o:p></span></p><p class=MsoNormal style='line-height:11.25pt'><span style='font-size:9.0pt;font-family:"Arial","sans-serif";color:#1F497D'>isaacs@adobe.com<o:p></o:p></span></p></td><td width=291 valign=bottom style='width:218.0pt;padding:0in 0in 0in 0in'><p class=MsoNormal style='line-height:11.25pt'><span style='font-size:9.0pt;font-family:"Arial","sans-serif";color:#1F497D'>345 Park Avenue<br>San Jose, CA 95110-2704 USA<br>http://www.adobe.com<o:p></o:p></span></p></td></tr></table></td><td valign=bottom style='border:none;padding:0in 0in 0in 0in'><p class=MsoNormal><span style='font-size:9.0pt;font-family:"Arial","sans-serif";color:#1F497D'> <o:p></o:p></span></p></td></tr><tr><td colspan=3 style='border:none;padding:0in 0in 0in 0in'><p class=MsoNormal><span style='font-size:9.0pt;font-family:"Arial","sans-serif";color:#1F497D'> <o:p></o:p></span></p></td></tr></table><p class=MsoNormal><span style='font-size:9.0pt;font-family:"Arial","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><i><span style='font-size:9.0pt;font-family:"Arial","sans-serif";color:#00B050'>Feel free to print this e-mail<br>if your needs dictate hard copy.<br>There is no need to feel guilty about printing!<br>Paper is renewable and recyclable.<br>See <a href="http://value.printing.org/"><span style='color:blue'>http://value.printing.org/</span></a><o:p></o:p></span></i></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><div style='border:none;border-left:solid blue 1.5pt;padding:0in 0in 0in 4.0pt'><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> framers-bounces@lists.frameusers.com [mailto:framers-bounces@lists.frameusers.com] <b>On Behalf Of </b>Scott Turner<br><b>Sent:</b> Tuesday, June 19, 2012 9:46 AM<br><b>To:</b> framers@lists.frameusers.com<br><b>Subject:</b> Adobe Community Forums and Obtuse website<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><p class=MsoPlainText>After not going to the Adobe website for several years, simply because I didn't need any support, I visited it today.<o:p></o:p></p><p class=MsoPlainText><o:p> </o:p></p><p class=MsoPlainText>Is it simply me in my old age or has Adobe gone one better than Microsoft in making their corporate website TOTALLY unusable? I could not find any sign of the community forums, nor could I easily find a link to the support area.<o:p></o:p></p><p class=MsoPlainText><o:p> </o:p></p><p class=MsoPlainText>Dov, are you reading this?<o:p></o:p></p><p class=MsoPlainText><o:p> </o:p></p><p class=MsoPlainText>I'm a long-time customer an Adobe has basically told me today that I am not important to them. I refuse to buy Microsoft products because of that attitude. Is Adobe set in making my experience with them the same as with Microsoft? <o:p></o:p></p><p class=MsoPlainText><o:p> </o:p></p><p class=MsoPlainText>Tell your masters that programmers and marketing should NOT be allowed to design interfaces, nor do they have an clue about how to satisfy customers.<o:p></o:p></p><p class=MsoPlainText><o:p> </o:p></p><p class=MsoPlainText>I am incensed, frustrated, and extremely angry that I can't find the Information that I need through their now non-existent support channel.<o:p></o:p></p><p class=MsoPlainText><o:p> </o:p></p><p class=MsoPlainText>Scott<o:p></o:p></p></div></div></body></html>