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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">My group purchased TCS3.5 and a support plan with 2-year free upgrades on April 27, 2012, since this is a new product for us we wanted to purchase the latest
version. After seeing this post, I inquired from Adobe why we did not get an upgrade notification. Their first answer was that TCS 4 was released on April 26, 2012 and the upgrade notification went out this same day, the day before we purchased TCS 3.5. Their
answer as to why we purchased TCS 3.5, that was version we requested (not once did they try to upsell to the newer version). We did not know that it was even available to purchase until I saw this post, Adobe did not bother to let us know then nor did they
mention it in the 6-weeks of multiple support calls after we purchased TCS 3.5. During that timeframe, their website did not even mention TCS 4 it still had TCS 3.5 displayed. After some tailchasing, they had to push our request up the line and we finally
got the upgrade license today. <o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">It’s sad that we, the users, have to find out through user support forums to get service and upgrade notices that we paid top-dollar for Adobe to provide to
us. <o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Cambria","serif";color:black">David Coe</span></b><b><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:black"><br>
</span></b><span style="font-size:8.0pt;font-family:"Calibri","sans-serif";color:black">Sr. Technical Editor<br>
<br>
<br>
</span><span style="font-size:8.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:8.0pt;font-family:"Calibri","sans-serif";color:#1F497D">General Dynamics Information Technology<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:8.0pt;font-family:"Calibri","sans-serif";color:#1F497D">National and Homeland Security Division<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:8.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Integrated Security & Instrumentation Solutions – Live Training Ranges<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:8.0pt;font-family:"Calibri","sans-serif";color:#1F497D">12249 Science Drive, Suite 130<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:8.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Orlando, Florida 32826</span><span style="font-size:8.0pt;color:#1F497D"><br>
</span><span style="font-size:8.0pt;font-family:"Calibri","sans-serif";color:black"><br>
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<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> framers-bounces@lists.frameusers.com [mailto:framers-bounces@lists.frameusers.com]
<b>On Behalf Of </b>LGLists<br>
<b>Sent:</b> Friday, July 27, 2012 7:52 PM<br>
<b>To:</b> framers@lists.frameusers.com<br>
<b>Subject:</b> Upgrade to TCS 4 for subscription holders<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Verdana","sans-serif"">Framers,</span><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Verdana","sans-serif"">I purchased the full TCS subscription last year and thought I'd get immediate notification of upgrades. I've not seen anything and checked my LWS (licensing) account yesterday.
Nothing there either.</span><o:p></o:p></p>
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<p class="MsoNormal"> <o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Verdana","sans-serif"">I've emailed to two Adobe addresses over the last couple of days, but no response.</span><o:p></o:p></p>
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<p class="MsoNormal"> <o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Verdana","sans-serif"">Anyone else a subscriber and know how this works? Anyone received notification on a subscription?</span><o:p></o:p></p>
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<p class="MsoNormal"> <o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Verdana","sans-serif"">Thanks!</span><o:p></o:p></p>
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<p><span style="font-size:10.0pt;font-family:"Verdana","sans-serif"">~~~~~~~~~~~~~~~~~~~~~~~~~<br>
Linda G. Gallagher<br>
STC Fellow<br>
TechCom Plus, LLC<br>
lindag at techcomplus dot com<br>
<a href="http://www.techcomplus.com/" title="blocked::http://www.techcomplus.com/">www.techcomplus.com</a>
<br>
303-450-9076 or 800-500-3144<br>
Tutorials, "show me" demos, user guides, help, FrameMaker and WebWorks ePublisher templates<br>
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~</span><span style="font-size:10.0pt;font-family:"v","serif""><o:p></o:p></span></p>
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