<HTML><HEAD>
<META http-equiv=Content-Type content="text/html; charset=utf-8">
<META content="MSHTML 6.00.6000.17110" name=GENERATOR></HEAD>
<BODY style="MARGIN: 4px 4px 1px; FONT: 10pt Tahoma">
<DIV>Hi Rob</DIV>
<DIV> </DIV>
<DIV>I've grumbled on here about an FM10 crash a couple of times in the last year. An Adobe engineer got in touch each time. I was impressed! And the crash has been fixed in FM11 - I'm definitely impressed.</DIV>
<DIV> </DIV>
<DIV>I agree with you about printed manuals, though. We'll be buying a few copies of the Scriptorium book as soon as it comes out.</DIV>
<DIV> </DIV>
<DIV>Cheers</DIV>
<DIV>Rebecca<BR><BR><BR><BR>>>> "Rob Shell" <rshell@iafrica.com> 1/08/12 22:59 >>><BR>Hi Framers:<BR>Down here in South Africa I have been trying to get educational discounts<BR>for Frame products, like TC4, but so far no luck, but then the fat lady has<BR>not sung her FM11 aria yet.<BR>There is a long-term, industry-wide aversion to full print documentation.<BR>This is a great pity. I am sure this knowledge gap restricts market share of<BR>those companies who churn out expensive but undocumented versions of<BR>fantastic programs.<BR>If the corporation dedicated a professional writer to do a full manual of<BR>its product, the product might take off, but no accountant would allow that<BR>as there would not be an immediate return on the balance sheet. Much easier<BR>to upgrade a pdf manual. <BR><BR>By the way, anyone looked at the adobe pdf manuals? They are good, but when<BR>you turn to the index (yes, just one) they are incredibly feeble.<BR>Ununderstandable from one of the industry`s best indexing programs.<BR><BR>Would not know where to start? Well I think this listserv's archive would be<BR>a pretty good place to start. Even a list of common problems and their<BR>solutions might make for a significant "missing" manual.<BR><BR>I also do not understand why nobody from Adobe watches this space and<BR>comments. Disconcerting to say the least. Cobbler, keep to your last.<BR><BR><BR>Rob Shell<BR><BR>Rob Shell<BR>Windows Seven<BR>FrameMaker 9 patched<BR>4 GB RAM<BR>3 TB hd<BR><BR><BR>****************<BR><BR><BR>_______________________________________________<BR><BR><BR>You are currently subscribed to framers as rebecca.officer@alliedtelesis.co.nz.<BR><BR>Send list messages to framers@lists.frameusers.com.<BR><BR>To unsubscribe send a blank email to<BR>framers-unsubscribe@lists.frameusers.com<BR>or visit <A href="http://lists.frameusers.com/mailman/options/framers/rebecca.officer%40alliedtelesis.co.nz">http://lists.frameusers.com/mailman/options/framers/rebecca.officer%40alliedtelesis.co.nz</A><BR><BR>Send administrative questions to listadmin@frameusers.com. Visit<BR><A href="http://www.frameusers.com/">http://www.frameusers.com/</A> for more resources and info.<BR></DIV>
<BR>NOTICE: This message contains privileged and
confidential<BR>information intended only for the use of the addressee<BR>named
above. If you are not the intended recipient of<BR>this message you are hereby
notified that you must not<BR>disseminate, copy or take any action in reliance
on it.<BR>If you have received this message in error please<BR>notify Allied
Telesis Labs Ltd immediately.<BR>Any views expressed in this message are
those of the<BR>individual sender, except where the sender has the<BR>authority
to issue and specifically states them to<BR>be the views of Allied Telesis
Labs.
</BODY></HTML>