<html><body><div style="color:#000; background-color:#fff; font-family:arial, helvetica, sans-serif;font-size:10pt"><div style="RIGHT: auto"><SPAN style="RIGHT: auto">Hi Rob,</SPAN></div>
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<div style="RIGHT: auto"><SPAN style="RIGHT: auto">I absolutely agree with you. When there is a problem and Framemaker crashes, it is very hard to understand what caused it to crash. Neither crash logs nor error numbers are helpful in this case. I think adobe could do a better job and provide some documentation that helps to debug FM instability problems and a tool that analyzes a crash log<VAR id=yui-ie-cursor></VAR>. </SPAN></div>
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<div style="RIGHT: auto"><SPAN style="RIGHT: auto">Kind regards,</SPAN></div>
<div style="RIGHT: auto"><SPAN style="RIGHT: auto">Roman</SPAN></div>
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<DIV style="BORDER-BOTTOM: #ccc 1px solid; BORDER-LEFT: #ccc 1px solid; PADDING-BOTTOM: 0px; LINE-HEIGHT: 0; MARGIN: 5px 0px; PADDING-LEFT: 0px; PADDING-RIGHT: 0px; HEIGHT: 0px; FONT-SIZE: 0px; BORDER-TOP: #ccc 1px solid; BORDER-RIGHT: #ccc 1px solid; PADDING-TOP: 0px" class=hr readonly="true" contenteditable="false"></DIV><B><SPAN style="FONT-WEIGHT: bold">From:</SPAN></B> Rob Shell <rshell@iafrica.com><BR><B><SPAN style="FONT-WEIGHT: bold">To:</SPAN></B> framers@lists.frameusers.com <BR><B><SPAN style="FONT-WEIGHT: bold">Sent:</SPAN></B> Thursday, August 2, 2012 2:01 PM<BR><B><SPAN style="FONT-WEIGHT: bold">Subject:</SPAN></B> An apology to Adobe staff who have helped others and to Dov Isaacs who, have contributed mightily to this list.<BR></FONT></DIV><BR>Hi Framers.<BR>An apology to Adobe staff who have helped others, [but not me!} and<BR>especially to Dov Isaacs and others who have contributed mightily to this<BR>list.<BR><BR>What I
would like to reiterate and why I keep complaining is that pricey<BR>revisions which do not really improve stability are extremely hard to<BR>swallow. I am not simply criticizing for the sake of mouthing off. I earn my<BR>living with FM9 and I am not going anywhere else.<BR><BR>I believe that that much FrameMaker information is locked away from users.<BR>For example, how would the FM user interpret the following set of error<BR>messages which I received today?<BR>Framemaker error<BR>9004<BR>8847891<BR>5207138<BR>5269791<BR><BR>Would the Adobe Forums help? No post on the forum for these.<BR>Would Google help? No hits<BR>Would the manuals help? Hell, no<BR><BR>I have spent a lifetime working on computers in every conceivable situation<BR>from mainframes to laptops and I know what a good manual is. Alas,<BR>FrameMaker does not have one.<BR>An example of a bad manual might be the IBM JCL manual [Job control<BR>language] while a good manual might be the SPSS
manual. {Statistical<BR>Package] Perhaps the best software manual ever written.<BR><BR>As Software manufacturers retreated from print manuals, a market gap opened<BR>for the "missing" manuals. These increased the cost of the product and<BR>simply are not good enough except to start.<BR><BR>Since we pay top dollar for Adobe products, perhaps we can be assured of a<BR>review of their manual policy.<BR><BR>Rob Shell<BR>Windows Seven<BR>FrameMaker 9 patched<BR>4 GB RAM<BR>3 TB hd<BR><BR><BR><BR>*******<BR><BR><BR>_______________________________________________<BR><BR><BR>You are currently subscribed to framers as <A href="mailto:banks_roman@yahoo.com" ymailto="mailto:banks_roman@yahoo.com">banks_roman@yahoo.com</A>.<BR><BR>Send list messages to <A href="mailto:framers@lists.frameusers.com" ymailto="mailto:framers@lists.frameusers.com">framers@lists.frameusers.com</A>.<BR><BR>To unsubscribe send a blank email to<BR><A
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