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<p class="MsoNormal">Hi All, <o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Recently updated to Adobe FrameMaker 11 (within TCS4, which was an upgrade to my existing TCS 2.5) and all was going well, kind of - until now.
<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Now with my current project due to be uploaded at the translators asap – a small Technical Overview publication, consisting of 11 files (Covers/ .fm’s/ .toc, book & 30 images >190 Mb total) – it’s crashing on demand (almost). Thankfully
I can re-create it with minimal effort.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">The crash hasn’t happened on any other projects, but to be honest I haven’t tested that – though the project in question Crashes on another FM11 pc.. conclusion – it’s the content/files for that project, right?<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">The CRASH – usually happens at/during saving a document you’ve Imported Formats into, (All formats or even just Page Layouts) from a corresponding file contained in the same book.
<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">So who has had experience of any Crashes using FM 11 (and fixed it) lol?<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Or more specifically has anyone had experience of a FM Project (publication) repeatedly Crashing during Save or just after Import Formats; Page Layouts then Saving using the Save button.. any one?
<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">I can’t help think it’s related to the Track Text Edits (TT), MaterPage formation, Variables &/or Conditional text, I had to create ‘on fly’ for this urgent Tech Overview in 4 days from my master set of original FM9 files.. (The FM9 utilised
files, were opened directly with FM 11, saved as into a new project folder, added to a new book created in FM11 then all edited updated (with TT on where required) and published as Pdf).<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">So the way I see there’s 2 options going forward;<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoListParagraph" style="text-indent:-18.0pt;mso-list:l0 level1 lfo1"><![if !supportLists]><span style="mso-list:Ignore">1.<span style="font:7.0pt "Times New Roman"">
</span></span><![endif]>Contact support again, and start the (painful) process of a support ticket with Adobe FM Support Desk, (correct)?
<o:p></o:p></p>
<p class="MsoNormal" style="margin-left:36.0pt">(As I have a collection of CRASH screen captures and FM crash logs to support the problem. I found it strange the 1<sup>st</sup> support staff didn’t review/ask for these?).<o:p></o:p></p>
<p class="MsoNormal" style="margin-left:36.0pt"><o:p> </o:p></p>
<p class="MsoNormal" style="margin-left:36.0pt">The problem with this is the content is confidential – can’t hand out.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoListParagraph" style="text-indent:-18.0pt;mso-list:l0 level1 lfo1"><![if !supportLists]><span style="mso-list:Ignore">2.<span style="font:7.0pt "Times New Roman"">
</span></span><![endif]>Or copy the project, and purge all the files of all functionality, Cond. Text & TT Edits, Variables then transfer (copy & paste) the harmless text/graphic content into a fresh/clean FM 11 made file, that contains new ‘hand made’ (not
imported Masterpages) and then format all again (Conditions/Variables etc), then build & test the project again (40+ pages). Joy..
<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Or is there an easy way, please let there be..<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Thanks in advanced.. <o:p></o:p></p>
<p class="MsoNormal">Sim<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Running Dell Precision Workstation M4300 (I7, 4GB Ram & 106 GB free space)… 32 bit.. and have both FM9 & FM 11 installed on same box. Thx<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="font-size:10.0pt;mso-fareast-language:EN-GB">Many Thanks,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;mso-fareast-language:EN-GB">Simon<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;mso-fareast-language:EN-GB"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;mso-fareast-language:EN-GB">Simon Thomson<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;mso-fareast-language:EN-GB">Technical Writer<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;mso-fareast-language:EN-GB">Rapiscan Systems<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;mso-fareast-language:EN-GB">X-Ray House, Bonehurst Road,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;mso-fareast-language:EN-GB">Salfords, Surrey.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;mso-fareast-language:EN-GB">RH1 5GG,
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;mso-fareast-language:EN-GB"> United Kingdom (UK)<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;mso-fareast-language:EN-GB"> <o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;mso-fareast-language:EN-GB">Direct:
</span><span lang="EN-US" style="font-size:10.0pt;mso-fareast-language:EN-GB">+44 (0)1293 778 151</span><span style="font-size:10.0pt;mso-fareast-language:EN-GB"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;mso-fareast-language:EN-GB">Email:
<a href="mailto:sthomson@rapiscansystems.com"><span style="color:blue">sthomson@rapiscansystems.com</span></a><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;mso-fareast-language:EN-GB">Web:
<a href="http://www.rapiscansystems.com/"><span style="color:blue">www.rapiscansystems.com</span></a><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Arial","sans-serif";mso-fareast-language:EN-GB"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-GB"><img border="0" width="200" height="69" id="Picture_x0020_1" src="cid:image001.jpg@01CDD881.B64FB430" alt="Description: C:\Users\sthomson\AppData\Local\Microsoft\My Pictures\RSL template1.JPG">
<img border="0" width="250" height="74" id="Picture_x0020_2" src="cid:image002.jpg@01CDD881.B64FB430" alt="Description: C:\Users\sthomson\AppData\Local\Microsoft\My Pictures\RSL template2.JPG"></span><span style="font-size:9.0pt;font-family:"Arial","sans-serif";mso-fareast-language:EN-GB"><o:p></o:p></span></p>
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<p class="MsoNormal"><b><i><span lang="EN-US" style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#006EC7">As the world's leading security screening provider, Rapiscan Systems provides state of the art products, solutions and services that meet our
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