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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><span style='color:#1F497D'>Brandon here is a copy of the error I receive - so darn generic… It’s 12/20/12 @ 1:45PM ( Cen. Time)<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>---------------------------<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>FrameMaker<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>---------------------------<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>Insufficient memory to display the dialog box. Close one or more windows and try again.<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>---------------------------<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>OK <o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>---------------------------<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> Brandon_Chambers@DELL.com [mailto:Brandon_Chambers@DELL.com] <br><b>Sent:</b> Monday, November 19, 2012 11:28 AM<br><b>To:</b> Karen Mann<br><b>Subject:</b> Dell Service Request: 867568273<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Good morning Karen,<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Thank you for contacting Dell Pro Support, it was a pleasure working with you on your memory issue. I wanted to give you the reference numbers you will need regarding our conversation.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Your Service Tag is: FVN61Q1<o:p></o:p></p><p class=MsoNormal>Your Service Request Number is: 867568273<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>As your case owner, I am taking responsibility for ensuring that your issue is resolved. My goal is to make certain that you are satisfied with the experience you have with Dell. Please feel free to contact me if there is anything else I can do to assist you with this issue.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Thank you for choosing Dell ProSupport,<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:#444444;border:none windowtext 1.0pt;padding:0in;background:white'>Brandon Chambers</span></b><span style='font-size:10.0pt;color:black'><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:8.5pt;font-family:"Trebuchet MS","sans-serif";color:#444444;border:none windowtext 1.0pt;padding:0in;background:white'>Client Technical Support Sr. Associate</span><span style='font-size:10.0pt;color:black'><o:p></o:p></span></p><p class=MsoNormal><b><span style='font-size:8.5pt;font-family:"Trebuchet MS","sans-serif";color:#0085C3'>Dell </span></b><span style='font-size:8.5pt;font-family:"Trebuchet MS","sans-serif";color:#444444'>| <b>ProSupport</b></span><span style='font-size:10.0pt;color:black'><o:p></o:p></span></p><p class=MsoNormal><b><span style='font-size:8.5pt;font-family:"Trebuchet MS","sans-serif";color:#444444'>Toll Free</span></b><span style='font-size:8.5pt;font-family:"Trebuchet MS","sans-serif";color:#444444'>: 1.866.461.3355 x <span style='border:none windowtext 1.0pt;padding:0in;background:white'>5136277</span></span><span style='font-size:10.0pt;color:black'><o:p></o:p></span></p><p class=MsoNormal><u><span style='font-size:8.5pt;font-family:"Trebuchet MS","sans-serif";color:#0085C3;border:none windowtext 1.0pt;padding:0in'><a href="mailto:brandon_chambers@Dell.com">brandon_chambers@Dell.com</a></span></u><span style='font-size:10.0pt;color:black'><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;color:black'> <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:8.5pt;font-family:"Trebuchet MS","sans-serif";color:#444444'>I work from <span style='border:none windowtext 1.0pt;padding:0in;background:white'>8:00 AM</span> to <span style='border:none windowtext 1.0pt;padding:0in;background:white'>4:30 PM</span> CST on Sunday, <span style='border:none windowtext 1.0pt;padding:0in;background:white'>Monday, Tuesday, Wednesday, and Thursday</span></span><span style='font-size:10.0pt;color:black'><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:8.5pt;font-family:"Trebuchet MS","sans-serif";color:#444444'>If you need assistance outside of my normal working hours, please contact my team: </span><span style='font-size:8.5pt;font-family:"Trebuchet MS","sans-serif";color:#0085C3;border:none windowtext 1.0pt;padding:0in'><a href="mailto:US_NASH_CPS_Team_Baker@Dell.com">US_NASH_CPS_Team_Baker@Dell.com</a></span><span style='font-size:10.0pt;color:black'><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;color:black'> <o:p></o:p></span></p><p class=MsoNormal><b><span style='font-size:8.5pt;font-family:"Trebuchet MS","sans-serif";color:#444444'>Customer feedback</span></b><span style='font-size:8.5pt;font-family:"Trebuchet MS","sans-serif";color:#444444'>: How am I doing? Please contact my manager: <span style='border:none windowtext 1.0pt;padding:0in'><a href="mailto:Kevin_B_Baker@Dell.com">Kevin_B_Baker@Dell.com</a></span></span><span style='font-size:10.0pt;color:black'><o:p></o:p></span></p><p class=MsoNormal><b><span style='font-size:8.5pt;font-family:"Trebuchet MS","sans-serif";color:#444444'>For 24 hour support</span></b><span style='font-size:8.5pt;font-family:"Trebuchet MS","sans-serif";color:#444444'>: <span style='border:none windowtext 1.0pt;padding:0in;background:white'>ProSupport 1.866.461.3355</span></span><span style='font-size:10.0pt;color:black'><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt'> </span><span style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif"'><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;color:#00B050'>Looking for parts, printer toner/ink, upgrades, warranty extension or even a new computer? We can now assist you with your sales right here in Tech Support. Just let me know what product you are looking for and I will be happy to help.</span><span style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif"'><o:p></o:p></span></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><o:p> </o:p></p></div></body></html>