<html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:m="http://schemas.microsoft.com/office/2004/12/omml" xmlns="http://www.w3.org/TR/REC-html40"><head><meta http-equiv=Content-Type content="text/html; charset=us-ascii"><meta name=Generator content="Microsoft Word 14 (filtered medium)"><!--[if !mso]><style>v\:* {behavior:url(#default#VML);}
o\:* {behavior:url(#default#VML);}
w\:* {behavior:url(#default#VML);}
.shape {behavior:url(#default#VML);}
</style><![endif]--><style><!--
/* Font Definitions */
@font-face
{font-family:Calibri;
panose-1:2 15 5 2 2 2 4 3 2 4;}
@font-face
{font-family:Tahoma;
panose-1:2 11 6 4 3 5 4 4 2 4;}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
{margin:0in;
margin-bottom:.0001pt;
font-size:12.0pt;
font-family:"Calibri","sans-serif";}
h1
{mso-style-priority:9;
mso-style-link:"Heading 1 Char";
margin-top:24.0pt;
margin-right:0in;
margin-bottom:0in;
margin-left:0in;
margin-bottom:.0001pt;
page-break-after:avoid;
font-size:14.0pt;
font-family:"Calibri","sans-serif";
color:#365F91;}
h2
{mso-style-priority:9;
mso-style-link:"Heading 2 Char";
margin-top:10.0pt;
margin-right:0in;
margin-bottom:0in;
margin-left:0in;
margin-bottom:.0001pt;
page-break-after:avoid;
font-size:13.0pt;
font-family:"Calibri","sans-serif";
color:#4F81BD;}
a:link, span.MsoHyperlink
{mso-style-priority:99;
color:blue;
text-decoration:underline;}
a:visited, span.MsoHyperlinkFollowed
{mso-style-priority:99;
color:purple;
text-decoration:underline;}
p.MsoAcetate, li.MsoAcetate, div.MsoAcetate
{mso-style-priority:99;
mso-style-link:"Balloon Text Char";
margin:0in;
margin-bottom:.0001pt;
font-size:8.0pt;
font-family:"Tahoma","sans-serif";}
span.Heading1Char
{mso-style-name:"Heading 1 Char";
mso-style-priority:9;
mso-style-link:"Heading 1";
font-family:"Calibri","sans-serif";
color:#365F91;
font-weight:bold;}
span.Heading2Char
{mso-style-name:"Heading 2 Char";
mso-style-priority:9;
mso-style-link:"Heading 2";
font-family:"Calibri","sans-serif";
color:#4F81BD;
font-weight:bold;}
span.EmailStyle19
{mso-style-type:personal-compose;
font-family:"Calibri","sans-serif";
color:windowtext;}
span.BalloonTextChar
{mso-style-name:"Balloon Text Char";
mso-style-priority:99;
mso-style-link:"Balloon Text";
font-family:"Tahoma","sans-serif";}
.MsoChpDefault
{mso-style-type:export-only;
font-family:"Calibri","sans-serif";}
@page WordSection1
{size:8.5in 11.0in;
margin:1.0in 1.0in 1.0in 1.0in;}
div.WordSection1
{page:WordSection1;}
--></style><!--[if gte mso 9]><xml>
<o:shapedefaults v:ext="edit" spidmax="1026" />
</xml><![endif]--><!--[if gte mso 9]><xml>
<o:shapelayout v:ext="edit">
<o:idmap v:ext="edit" data="1" />
</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><span style='font-size:11.0pt'>I’ve worked in two (US) companies this year and FrameMaker was the main documentation tool used in both. The first company was medium-sized (around 300 employees) before being bought by a very large company. We were using FrameMaker 7.2 in unstructured mode and our main output was PDF manuals. We were also beginning to use Flare more and more. We did not feel like Flare’s PDF output capabilities were sufficient to use only Flare. Like the old RoboHelp, Madcap is better at marketing a solution than building one.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt'>In my current company, which is around 75 employees, we have FrameMaker v10 and the other apps included in TCS3. This company is still transitioning from Word to FrameMaker. There are no plans to move to TCS4 at this point.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt'>FrameMaker seems to be working fine for us. Pod madness takes some getting used to, but I like v10 alright. It is not as stable as the earlier versions I have used (from v3-v8), but I still prefer it to Word, Flare, or RoboHelp. I hope to next year look into Frame + Mif2Go for our Help needs and possibly for our knowledge base needs. <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt'>FrameMaker works for us and should continue to do so in the near future, but I would agree that Adobe’s ownership has not been good for the Frame community. It is far more buggy than before and the doc for it kind of sucks. At one time, FrameMaker had great documentation and the product was rock-solid.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:7.5pt;color:#424242'>……………….……………….……………….……………….……………….……………….……………………………………………………………………</span><span style='font-size:9.0pt;color:black'><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:9.0pt;color:black'><o:p> </o:p></span></p><p class=MsoNormal><b><span style='color:#EB8312'>Michael Norton</span></b><span style='font-size:10.0pt;color:#D6D6D6'> </span><b><span style='color:#797979'>|</span></b><span style='font-size:10.0pt;color:black'> </span><span style='font-size:10.0pt;color:#797979'>Technical Writer</span><span style='font-size:9.0pt;color:black'><o:p></o:p></span></p><p class=MsoNormal><b><span style='font-size:10.0pt;color:#EB8312'>o:</span></b><b><span style='font-size:10.0pt;color:black'> </span></b><span style='font-size:10.0pt;color:#797979'>(678) 527.5412</span><span style='font-size:10.0pt;color:black'> </span><b><span style='color:#797979'>|</span></b><span style='font-size:10.0pt;color:black'> </span><b><span style='font-size:10.0pt;color:#EB8312'>f:</span></b><b><span style='font-size:10.0pt;color:black'> </span></b><span style='font-size:10.0pt;color:#797979'>(678) 264.0908</span><span style='font-size:9.0pt;color:black'><o:p></o:p></span></p><p class=MsoNormal><b><span style='font-size:10.0pt;color:#EB8312'>Connect with OpenSpan:</span></b><b><span style='font-size:10.0pt;color:#D17C44'> </span></b><b><span style='font-size:10.0pt;color:#797979'> </span></b><span style='font-size:9.0pt;color:#424242'><a href="http://www.facebook.com/pages/OpenSpan/150017781771919"><span style='font-size:10.0pt;color:#797979'>Facebook</span></a></span><span style='font-size:10.0pt;color:#797979'> </span><b><span style='color:#797979'>|</span></b><span style='font-size:10.0pt;color:black'> </span><span style='font-size:9.0pt;color:#424242'><a href="https://twitter.com/openspan"><span style='font-size:10.0pt;color:#797979'>Twitter</span></a></span><span style='font-size:10.0pt;color:black'> </span><b><span style='color:#797979'>|</span></b><span style='font-size:10.0pt;color:black'> </span><span style='font-size:9.0pt;color:#424242'><a href="http://www.linkedin.com/company/openspan"><span style='font-size:10.0pt;color:#797979'>Linkedin</span></a></span><span style='font-size:9.0pt;color:black'><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;color:black'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;color:black'><img border=0 width=192 height=28 id="Picture_x0020_1" src="cid:image001.png@01CDDE9E.04541230" alt="Description: cid:72CD90E5-5600-4D06-8BAB-DF04F7FFCB0E"></span><b><span style='font-family:"Times New Roman","serif";color:#F89728'><o:p></o:p></span></b></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Times New Roman","serif";color:black'><o:p> </o:p></span></p><p class=MsoNormal><o:p> </o:p></p></div></body></html>