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</o:shapelayout></xml><![endif]--></head><body lang=EN-GB link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Resetting the date is not a viable solution due to versioning issues.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>As others have suggested, a free upgrade to FM11 would seem to be an appropriate response from Adobe.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>In the short term this is costing me serious money! As a freelance author, I had hoped to do a solid day’s work yesterday, free from the usual interruptions as everyone else was on holiday. Instead, I spent a frustrating day trying various suggested solutions that all failed to work. I finally downloaded a trial version of FM11 over my none-too-fast internet link.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>I AM NOT A HAPPY CUSTOMER !<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Peter<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal style='margin-left:36.0pt'><b><span lang=EN-US style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span lang=EN-US style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> framers-bounces@lists.frameusers.com [mailto:framers-bounces@lists.frameusers.com] <b>On Behalf Of </b>Anjaneai S<br><b>Sent:</b> Tuesday, January 01, 2013 9:41 PM<br><b>To:</b> Tammy Van Boening<br><b>Cc:</b> framers@lists.frameusers.com<br><b>Subject:</b> Re: FrameMaker 10 does not start ("licensing expired")<o:p></o:p></span></p><p class=MsoNormal style='margin-left:36.0pt'><o:p> </o:p></p><p class=MsoNormal style='mso-margin-top-alt:0cm;margin-right:0cm;margin-bottom:12.0pt;margin-left:36.0pt'>Hi All,<br><br>I feel sorry for the inconvenience to all of you.<br><br>I am working to see if I can provide you a solution.<br>Meanwhile, you all can work by the step two in the article, i.e. to reset your clock to a previous date of 2012.<br><br>I hope to update you all tomorrow.<br><br>Thanks,<br>Anjaneai<o:p></o:p></p><div><p class=MsoNormal style='margin-left:36.0pt'>On Wed, Jan 2, 2013 at 2:17 AM, Tammy Van Boening <<a href="mailto:tammyvb@spectrumwritingllc.com" target="_blank">tammyvb@spectrumwritingllc.com</a>> wrote:<o:p></o:p></p><div><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:36.0pt'><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Also, just talked to a colleague and she gets this same message when she opens FM 10 on her desktop (and it was installed as part of the TCS suite.) It appears to be any FM10 user.</span><span lang=EN-US><o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:36.0pt'><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'> </span><span lang=EN-US><o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:36.0pt'><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>TVB</span><span lang=EN-US><o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:36.0pt'><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'> </span><span lang=EN-US><o:p></o:p></span></p><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0cm 0cm 0cm'><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:36.0pt'><b><span lang=EN-US style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span lang=EN-US style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> <a href="mailto:framers-bounces@lists.frameusers.com" target="_blank">framers-bounces@lists.frameusers.com</a> [mailto:<a href="mailto:framers-bounces@lists.frameusers.com" target="_blank">framers-bounces@lists.frameusers.com</a>] <b>On Behalf Of </b>Tammy Van Boening<br><b>Sent:</b> Tuesday, January 01, 2013 1:23 PM</span><span lang=EN-US><o:p></o:p></span></p><div><div><p class=MsoNormal style='margin-left:36.0pt'><span lang=EN-US><br><b>Cc:</b> <a href="mailto:framers@lists.frameusers.com" target="_blank">framers@lists.frameusers.com</a><br><b>Subject:</b> RE: FrameMaker 10 does not start ("licensing expired")<o:p></o:p></span></p></div></div></div></div><div><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:36.0pt'><span lang=EN-US> <o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:36.0pt'><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>I am sure that it is everyone who has FM 10, regardless if it is part of a suite or standalone. I have a longtime client and I access a virtual PC on their network and on this virtual PC FM 10 is installed as a standalone product. I just logged into the virtual PC and attempted to open FM 10 and get the same lousy message. Installing FM 11 as a workaround is not an option as this is not my PC, but my client's. I wouldn't dare install any other SW w/out their permission first.</span><span lang=EN-US><o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:36.0pt'><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'> </span><span lang=EN-US><o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:36.0pt'><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>TVB</span><span lang=EN-US><o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:36.0pt'><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'> </span><span lang=EN-US><o:p></o:p></span></p><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0cm 0cm 0cm'><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:36.0pt'><b><span lang=EN-US style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span lang=EN-US style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> <a href="mailto:framers-bounces@lists.frameusers.com" target="_blank">framers-bounces@lists.frameusers.com</a> [<a href="mailto:framers-bounces@lists.frameusers.com" target="_blank">mailto:framers-bounces@lists.frameusers.com</a>] <b>On Behalf Of </b>Tammy Van Boening<br><b>Sent:</b> Tuesday, January 01, 2013 12:39 PM<br><b>To:</b> 'Anjaneai S'<br><b>Cc:</b> <a href="mailto:framers@lists.frameusers.com" target="_blank">framers@lists.frameusers.com</a><br><b>Subject:</b> RE: FrameMaker 10 does not start ("licensing expired")</span><span lang=EN-US><o:p></o:p></span></p></div></div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:36.0pt'><span lang=EN-US> <o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:36.0pt'><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Anjaneai,</span><span lang=EN-US><o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:36.0pt'><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'> </span><span lang=EN-US><o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:36.0pt'><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>I went to the site indicated by the link below and attempted Solution 2, even though I have standalone Framemaker. It was not installed as part of an application suite. When I attempt to Deactivate, and then Deactivate Permanently, I receive the message "Please connect to the internet to deactivate" and I AM connected to the internet. I am unable to deactivate my account at all, so I am unable to attempt Solution #2. Also, I did stop and then restart the FlexNet Licensing Services and that did not work either. Like others on this, I am unable to use Framemaker 10.</span><span lang=EN-US><o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:36.0pt'><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'> </span><span lang=EN-US><o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:36.0pt'><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>TVB</span><span lang=EN-US><o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:36.0pt'><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'> </span><span lang=EN-US><o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:36.0pt'><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'> </span><span lang=EN-US><o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:36.0pt'><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'> </span><span lang=EN-US><o:p></o:p></span></p><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0cm 0cm 0cm'><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:36.0pt'><b><span lang=EN-US style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span lang=EN-US style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> <a href="mailto:framers-bounces@lists.frameusers.com" target="_blank">framers-bounces@lists.frameusers.com</a> [<a href="mailto:framers-bounces@lists.frameusers.com" target="_blank">mailto:framers-bounces@lists.frameusers.com</a>] <b>On Behalf Of </b>Anjaneai S<br><b>Sent:</b> Tuesday, January 01, 2013 3:47 AM<br><b>To:</b> Shlomo Perets<br><b>Cc:</b> <a href="mailto:framers@lists.frameusers.com" target="_blank">framers@lists.frameusers.com</a>; <a href="mailto:techshoret@yahoogroups.com" target="_blank">techshoret@yahoogroups.com</a><br><b>Subject:</b> Re: FrameMaker 10 does not start ("licensing expired")</span><span lang=EN-US><o:p></o:p></span></p></div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:36.0pt'><span lang=EN-US> <o:p></o:p></span></p><p style='margin-left:36.0pt'><span lang=EN-US>Hi Shlomo,<o:p></o:p></span></p><p style='margin-left:36.0pt'><span lang=EN-US>First of all, a very Happy New Year to all dear Framers!<o:p></o:p></span></p><p style='margin-left:36.0pt'><span lang=EN-US>Can you please try the steps suggested here -<br><a href="http://helpx.adobe.com/creative-suite/kb/error-licensing-product-expired-cs4.html" target="_blank">http://helpx.adobe.com/creative-suite/kb/error-licensing-product-expired-cs4.html</a><o:p></o:p></span></p><p style='margin-left:36.0pt'><span lang=EN-US>Also, please go to start - run - launch - services.msc and look for 'Flexnet Licensing Service' and restart/start the service.<o:p></o:p></span></p><p style='margin-left:36.0pt'><span lang=EN-US>Please share me your findings.<o:p></o:p></span></p><p style='margin-left:36.0pt'><span lang=EN-US>Good luck!<o:p></o:p></span></p><p style='margin-left:36.0pt'><span lang=EN-US>Thanks,<br>Anjaneai<o:p></o:p></span></p><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:36.0pt'><span lang=EN-US>On Jan 1, 2013 3:06 PM, "Shlomo Perets" <<a href="mailto:shlomo2@microtype.com" target="_blank">shlomo2@microtype.com</a>> wrote:<o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;margin-bottom:12.0pt;margin-left:36.0pt'><span lang=EN-US><br>As of this morning, when starting FM10 a message indicating "licensing expired" shows up, and the program would not run.<br>(likely related to the change of year -- best wishes for 2013!)<br><br>Other FM10 users in different locations encountered a similar problem.<br><br>The Adobe chat representative suggested contacting Adobe tech support by phone, where I (expectedly) got a "closed for the holiday" message.<br><br>FM11, FM9 and FM8 do start as expected. <br><br><br>Shlomo Perets<br><br>MicroType, <a href="http://www.microtype.com/" target="_blank">http://www.microtype.com</a> <br>FrameMaker/Acrobat/Captivate training & consulting * FM-to-Acrobat TimeSavers/Assistants <br><br><br>_______________________________________________<br><br><br>You are currently subscribed to framers as <a href="mailto:anjaneai@gmail.com" target="_blank">anjaneai@gmail.com</a>.<br><br>Send list messages to <a href="mailto:framers@lists.frameusers.com" target="_blank">framers@lists.frameusers.com</a>.<br><br>To unsubscribe send a blank email to<br><a href="mailto:framers-unsubscribe@lists.frameusers.com" target="_blank">framers-unsubscribe@lists.frameusers.com</a><br>or visit <a href="http://lists.frameusers.com/mailman/options/framers/anjaneai%40gmail.com" target="_blank">http://lists.frameusers.com/mailman/options/framers/anjaneai%40gmail.com</a><br><br>Send administrative questions to <a href="mailto:listadmin@frameusers.com" target="_blank">listadmin@frameusers.com</a>. Visit<br><a href="http://www.frameusers.com/" target="_blank">http://www.frameusers.com/</a> for more resources and info.<o:p></o:p></span></p></div></div></div></div></div><p class=MsoNormal style='mso-margin-top-alt:0cm;margin-right:0cm;margin-bottom:12.0pt;margin-left:36.0pt'><br>_______________________________________________<br><br><br>You are currently subscribed to framers as <a href="mailto:anjaneai@gmail.com">anjaneai@gmail.com</a>.<br><br>Send list messages to <a href="mailto:framers@lists.frameusers.com">framers@lists.frameusers.com</a>.<br><br>To unsubscribe send a blank email to<br><a href="mailto:framers-unsubscribe@lists.frameusers.com">framers-unsubscribe@lists.frameusers.com</a><br>or visit <a href="http://lists.frameusers.com/mailman/options/framers/anjaneai%40gmail.com" target="_blank">http://lists.frameusers.com/mailman/options/framers/anjaneai%40gmail.com</a><br><br>Send administrative questions to <a href="mailto:listadmin@frameusers.com">listadmin@frameusers.com</a>. 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