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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>The latest fixes are for 10.0.0 and 10.0.1 for 10.0.2 the Update#1 workaround#1 should work.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Regards<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Harpreet<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Adobe Systems<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0cm 0cm 0cm'><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> framers-bounces@lists.frameusers.com [mailto:framers-bounces@lists.frameusers.com] <b>On Behalf Of </b>Brad Anderson<br><b>Sent:</b> 03 January 2013 00:59<br><b>To:</b> Kapil Verma<br><b>Cc:</b> framers@lists.frameusers.com<br><b>Subject:</b> Re: FrameMaker 10 does not start ("licensing expired")<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><div><p class=MsoNormal>Kapil,<o:p></o:p></p></div><div><p class=MsoNormal><o:p> </o:p></p></div><div><p class=MsoNormal>The original "fix" works for me. I waited until later today and tried this latest fix first. I get this same error with both "fixes":<o:p></o:p></p></div><div><p class=MsoNormal><o:p> </o:p></p></div><div><p class=MsoNormal><img width=642 height=517 id="_x0039_b48f3b7-2cb3-484c-be07-7fe27cf287af" src="cid:image001.png@01CDE950.D36CC9B0"><o:p></o:p></p></div><div><p class=MsoNormal><o:p> </o:p></p></div><div><p class=MsoNormal>My version is showing as 10.0.2…<o:p></o:p></p></div><div><p class=MsoNormal><o:p> </o:p></p></div><div><p class=MsoNormal>I ran the earlier fix and that did work. These new files do not. I tried running the new ones first.<o:p></o:p></p></div><div><p class=MsoNormal><o:p> </o:p></p></div><div><p class=MsoNormal>Thanks,<o:p></o:p></p></div><div><p class=MsoNormal><o:p> </o:p></p></div><div><p class=MsoNormal>Brad<o:p></o:p></p></div><div><p class=MsoNormal><o:p> </o:p></p></div><div><p class=MsoNormal><o:p> </o:p></p></div><div><p class=MsoNormal><o:p> </o:p></p></div><p class=MsoNormal><o:p> </o:p></p><div><div><p class=MsoNormal>On Jan 2, 2013, at 11:56 AM, Kapil Verma <<a href="mailto:kverma@adobe.com">kverma@adobe.com</a>> wrote:<o:p></o:p></p></div><p class=MsoNormal><br><br><o:p></o:p></p><p class=MsoNormal>Dear All,<br><br>Update #2: We have released an update on FM10 and this should address the problem for all users. Please download and install this important update. For details, please visit my original blog post (link below) and look at the Update # 2 section for instructions on how to install this update.<br><br><a href="http://blogs.adobe.com/techcomm/2013/01/update-on-the-issue-of-framemaker-10-not-launching.html">http://blogs.adobe.com/techcomm/2013/01/update-on-the-issue-of-framemaker-10-not-launching.html</a><br><br>We hope that this will solve the issue for all of our users who were impacted.<br><br>Regards,<br>Kapil Verma<br>Sr. Product Manager - FrameMaker line of products<br><br><br>-----Original Message-----<br>From: <a href="mailto:framers-bounces@lists.frameusers.com">framers-bounces@lists.frameusers.com</a> [<a href="mailto:framers-bounces@lists.frameusers.com">mailto:framers-bounces@lists.frameusers.com</a>] On Behalf Of de Rouck, Tom (Gent)<br>Sent: Wednesday, January 02, 2013 2:40 PM<br>To: <a href="mailto:framers@lists.frameusers.com">framers@lists.frameusers.com</a><br>Subject: Re: FrameMaker 10 does not start ("licensing expired")<br>Importance: High<br><br>Dear Anjaneai,<br><br>Is there a solution yet?<br>As Shlomo, I tried your suggested solution 1 and 2 without success. Again, just like Shlomo, I don't want to try solution 3.<br>Just as a note: simply setting the date back to 2012 makes the license issue disappear. But this is something I can do as I have admin rights on my PC. What can I do for all my colleagues that are getting back from holidays today, need Framemaker 10 and don't have admin rights??<br><br>Happy New Year to all Framers!<br><br>Kind regards,<br>Tom<br><br>Tom De Rouck<br>SGS Documentation Services<br>Junior Project Manager<br><br><br><br><br><br>Message: 4<br>Date: Tue, 1 Jan 2013 16:16:50 +0530<br>From: Anjaneai S <<a href="mailto:anjaneai@gmail.com">anjaneai@gmail.com</a>><br>To: Shlomo Perets <<a href="mailto:shlomo2@microtype.com">shlomo2@microtype.com</a>><br>Cc: <a href="mailto:framers@lists.frameusers.com">framers@lists.frameusers.com</a>, <a href="mailto:techshoret@yahoogroups.com">techshoret@yahoogroups.com</a><br>Subject: Re: FrameMaker 10 does not start ("licensing expired")<br>Message-ID:<br><span class=apple-tab-span> </span><<a href="mailto:CAMg4Z0eoxdzEPvkskUZomub0w_aY+E6bhta4RCJk1UhhAg3LjA@mail.gmail.com">CAMg4Z0eoxdzEPvkskUZomub0w_aY+E6bhta4RCJk1UhhAg3LjA@mail.gmail.com</a>><br>Content-Type: text/plain; charset="iso-8859-1"<br><br>Hi Shlomo,<br><br>First of all, a very Happy New Year to all dear Framers!<br><br>Can you please try the steps suggested here - <a href="http://helpx.adobe.com/creative-suite/kb/error-licensing-product-expired-cs4.html">http://helpx.adobe.com/creative-suite/kb/error-licensing-product-expired-cs4.html</a><br><br>Also, please go to start - run - launch - services.msc and look for 'Flexnet Licensing Service' and restart/start the service.<br><br>Please share me your findings.<br><br>Good luck!<br><br>Thanks,<br>Anjaneai<br>On Jan 1, 2013 3:06 PM, "Shlomo Perets" <<a href="mailto:shlomo2@microtype.com">shlomo2@microtype.com</a>> wrote:<br><br><br><o:p></o:p></p><p class=MsoNormal><br>As of this morning, when starting FM10 a message indicating "licensing <br>expired" shows up, and the program would not run.<br>(likely related to the change of year -- best wishes for 2013!)<br><br>Other FM10 users in different locations encountered a similar problem.<br><br>The Adobe chat representative suggested contacting Adobe tech support <br>by phone, where I (expectedly) got a "closed for the holiday" message.<br><br>FM11, FM9 and FM8 do start as expected.<br><br><br>Shlomo Perets<br><br>MicroType, <a href="http://www.microtype.com">http://www.microtype.com</a><br>FrameMaker/Acrobat/Captivate training & consulting * FM-to-Acrobat <br>TimeSavers/Assistants<br><br><br>_______________________________________________<o:p></o:p></p><p class=MsoNormal><br>Information in this email and any attachments is confidential and intended solely for the use of the individual(s) to whom it is addressed or otherwise directed. Please note that any views or opinions presented in this email are solely those of the author and do not necessarily represent those of the Company.<br>Finally, the recipient should check this email and any attachments for the presence of viruses. The Company accepts no liability for any damage caused by any virus transmitted by this email.<br>All SGS services are rendered in accordance with the applicable SGS conditions of service available on request and accessible at <a href="http://www.sgs.com/en/Terms-and-Conditions.aspx">http://www.sgs.com/en/Terms-and-Conditions.aspx</a><br><br>_______________________________________________<br><br><br>You are currently subscribed to framers as <a href="mailto:kverma@adobe.com">kverma@adobe.com</a>.<br><br>Send list messages to <a href="mailto:framers@lists.frameusers.com">framers@lists.frameusers.com</a>.<br><br>To unsubscribe send a blank email to<br><a href="mailto:framers-unsubscribe@lists.frameusers.com">framers-unsubscribe@lists.frameusers.com</a><br>or visit <a href="http://lists.frameusers.com/mailman/options/framers/kverma%40adobe.com">http://lists.frameusers.com/mailman/options/framers/kverma%40adobe.com</a><br><br>Send administrative questions to <a href="mailto:listadmin@frameusers.com">listadmin@frameusers.com</a>. 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