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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link="#0563C1" vlink="#954F72"><div class=WordSection1><p class=MsoNormal><span style='color:#1F497D'>All:<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>I would <i>really </i>appreciate it if when you interact with <i>anyone </i>in Adobe Technical Support or Adobe Customer Support, you get the actual name (or id) of the person you are speaking to <i>as well as </i>the case number associated with your call. Every call has a case number even if the person doesn’t tell you it. If you have that case number, we can trace back to whoever gave you such gross misinformation and send them off to the Gulag for regrooving or possibly terminate their association with our providers if there is a pattern of providing gross misinformation to our customers. If they refuse to provide a case number for your call, demand to speak with a supervisor!!!<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#1F497D'> - Dov (“angry in San Jose”)<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><table class=MsoNormalTable border=1 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%;border:none;border-top:solid #6A737B 1.0pt'><tr><td width=43 style='width:32.25pt;border:none;padding:0in 15.75pt 0in 0in'><p class=MsoNormal><span style='font-size:9.0pt;font-family:"Arial","sans-serif";color:#1F497D'><img width=43 height=72 id="Picture_x0020_1" src="cid:image001.png@01CE0AB5.40A2EA20" alt="Description: D:\Documents\Adobe Artwork\2012\Adobe Products\E-mail Signature\adobe_logo_web.png"></span><span style='font-size:9.0pt;font-family:"Arial","sans-serif";color:#1F497D'><o:p></o:p></span></p></td><td width=580 valign=bottom style='width:435.0pt;border:none;padding:0in 0in 0in 0in'><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width=677 style='width:507.75pt'><tr><td width=218 valign=bottom style='width:163.55pt;padding:0in 0in 0in 0in'><p class=MsoNormal style='line-height:11.25pt'><b><span style='font-size:9.0pt;font-family:"Arial","sans-serif";color:black'>Dov Isaacs</span></b><span style='font-size:9.0pt;font-family:"Arial","sans-serif";color:black'><br>Principal Scientist<br>Adobe Systems Incorporated</span><span style='font-size:9.0pt;font-family:"Arial","sans-serif";color:black'><o:p></o:p></span></p></td><td width=168 valign=bottom style='width:126.2pt;padding:0in 0in 0in 0in'><p class=MsoNormal style='line-height:11.25pt'><span style='font-size:9.0pt;font-family:"Arial","sans-serif";color:black'>+1 408.536.2896 (tel)<br>+1 408.242.5161 (cell)</span><span style='font-size:9.0pt;font-family:"Arial","sans-serif";color:black'><o:p></o:p></span></p><p class=MsoNormal style='line-height:11.25pt'><span style='font-size:9.0pt;font-family:"Arial","sans-serif";color:black'><a href="mailto:isaacs@adobe.com"><span style='color:black'>isaacs@adobe.com</span></a></span><span style='font-size:9.0pt;font-family:"Arial","sans-serif";color:#1F497D'><o:p></o:p></span></p></td><td width=291 valign=bottom style='width:218.0pt;padding:0in 0in 0in 0in'><p class=MsoNormal style='line-height:11.25pt'><span style='font-size:9.0pt;font-family:"Arial","sans-serif";color:black'>345 Park Avenue<br>San Jose, CA 95110-2704 USA<br><a href="http://www.adobe.com/"><span style='color:black'>http://www.adobe.com</span></a></span><span style='font-size:9.0pt;font-family:"Arial","sans-serif";color:black'><o:p></o:p></span></p></td></tr></table></td><td valign=bottom style='border:none;padding:0in 0in 0in 0in'><p class=MsoNormal><span style='font-size:9.0pt;font-family:"Arial","sans-serif";color:#1F497D'> </span><span style='font-size:9.0pt;font-family:"Arial","sans-serif";color:#1F497D'><o:p></o:p></span></p></td></tr><tr><td colspan=3 style='border:none;padding:0in 0in 0in 0in'><p class=MsoNormal><span style='font-size:9.0pt;font-family:"Arial","sans-serif";color:#1F497D'> </span><span style='font-size:9.0pt;font-family:"Arial","sans-serif";color:#1F497D'><o:p></o:p></span></p></td></tr></table><p class=MsoNormal><i><span style='font-size:9.0pt;font-family:"Arial","sans-serif";color:#00B050'>Feel free to print this e-mail if your needs dictate hard copy.<br>There is no need to feel guilty about printing!<br>Paper is renewable and recyclable.<o:p></o:p></span></i></p><p class=MsoNormal><i><span style='font-size:7.0pt;font-family:"Arial","sans-serif";color:#00B050'><o:p> </o:p></span></i></p><p class=MsoNormal><span style='font-size:7.0pt;color:black'>ISAACS-OFFICE.corp.adobe.com<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><div style='border:none;border-left:solid blue 1.5pt;padding:0in 0in 0in 4.0pt'><div><div style='border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b><span style='font-size:11.0pt'>From:</span></b><span style='font-size:11.0pt'> framers-bounces@lists.frameusers.com [mailto:framers-bounces@lists.frameusers.com] <b>On Behalf Of </b>John Sgammato<br><b>Sent:</b> Wednesday, February 13, 2013 12:12 PM<br><b>To:</b> Alan T Litchfield<br><b>Cc:</b> framers@lists.frameusers.com<br><b>Subject:</b> Re: "FrameMaker has detected a problem and must quit" Really?!<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><p class=MsoPlainText>I have been told numerous times by Adobe support personnel that it is<o:p></o:p></p><p class=MsoPlainText>a bad idea to have .fm files on a different drive from the<o:p></o:p></p><p class=MsoPlainText>installation directory. Nonetheless I have installed FM on C:\ and<o:p></o:p></p><p class=MsoPlainText>worked on network files for many years without serious problems (or<o:p></o:p></p><p class=MsoPlainText>rather, problems could always be traced tio another source).<o:p></o:p></p><p class=MsoPlainText>john<o:p></o:p></p></div></div></body></html>