<html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:m="http://schemas.microsoft.com/office/2004/12/omml" xmlns="http://www.w3.org/TR/REC-html40"><head><meta http-equiv=Content-Type content="text/html; charset=us-ascii"><meta name=Generator content="Microsoft Word 14 (filtered medium)"><style><!--
/* Font Definitions */
@font-face
{font-family:Calibri;
panose-1:2 15 5 2 2 2 4 3 2 4;}
@font-face
{font-family:Tahoma;
panose-1:2 11 6 4 3 5 4 4 2 4;}
@font-face
{font-family:Consolas;
panose-1:2 11 6 9 2 2 4 3 2 4;}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
{margin:0in;
margin-bottom:.0001pt;
font-size:11.0pt;
font-family:"Calibri","sans-serif";
color:black;}
a:link, span.MsoHyperlink
{mso-style-priority:99;
color:blue;
text-decoration:underline;}
a:visited, span.MsoHyperlinkFollowed
{mso-style-priority:99;
color:purple;
text-decoration:underline;}
pre
{mso-style-priority:99;
mso-style-link:"HTML Preformatted Char";
margin:0in;
margin-bottom:.0001pt;
font-size:10.0pt;
font-family:"Courier New";
color:black;}
span.EmailStyle17
{mso-style-type:personal;
font-family:"Calibri","sans-serif";
color:windowtext;}
span.HTMLPreformattedChar
{mso-style-name:"HTML Preformatted Char";
mso-style-priority:99;
mso-style-link:"HTML Preformatted";
font-family:Consolas;
color:black;}
span.EmailStyle20
{mso-style-type:personal-reply;
font-family:"Calibri","sans-serif";
color:#1F497D;}
.MsoChpDefault
{mso-style-type:export-only;
font-size:10.0pt;}
@page WordSection1
{size:8.5in 11.0in;
margin:1.0in 1.0in 1.0in 1.0in;}
div.WordSection1
{page:WordSection1;}
--></style><!--[if gte mso 9]><xml>
<o:shapedefaults v:ext="edit" spidmax="1026" />
</xml><![endif]--><!--[if gte mso 9]><xml>
<o:shapelayout v:ext="edit">
<o:idmap v:ext="edit" data="1" />
</o:shapelayout></xml><![endif]--></head><body bgcolor=white lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><span style='color:#1F497D'>Thank you, Simon! That was exactly the problem! I turned off </span><span style='color:#1F497D'>Microsoft Security Essentials [MSE] and that solved the problem. I first tried to disable the Adobe .exe files – that didn’t help. I had to disable MSE. I did alert the folks I had talked to at Adobe support, so hopefully they can post something and be able to support customers with this problem in the future.<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>I can’t imagine how you sleuthed this solution in the first place, but I sure am glad you did!! Thanks again! -Shelly</span><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif";color:windowtext'><o:p></o:p></span></b></p><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif";color:windowtext'><o:p> </o:p></span></b></p><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif";color:windowtext'>Simon wrote ….</span></b><br>Are you perhaps using Microsoft Security Essentials [MSE] on your workstation?<br><br>I have found from experience with customers that the Microsoft Anti-virus Solution is way too aggressive, and was causing FrameMaker and/or Acrobat Distiller to hand while attempting to print any graphics that contained transparency areas.<br><br>If your company has a different Anti-virus suite available, I recommend uninstalling MSE, and switching.<br><br>If you don't have that option, you will need to configure MSE to exclude processes FrameMaker.exe, and Acrobat.exe, and perhaps add folder exclusion too.<br><br>Regards<br>// Simon BUCH <br><br><br><br><o:p></o:p></p><div><p class=MsoNormal>On 06/03/2013 04:56, Shelly Schneider wrote:<o:p></o:p></p></div><blockquote style='margin-top:5.0pt;margin-bottom:5.0pt'><p class=MsoNormal>I have cover art using a PDF file. The cover bleeds on all edges. I have been using this from at least Frame 7 up through Frame 10, with no issues. My company purchased FrameMaker 11 and Acrobat Pro 11 for a new 64 bit computer. Frame hangs when I try to Save as PDF or print to .ps using the Adobe PDF printer, both with the latest updates. A one-page frame file with just the cover will hang. Other, smaller pdfs sprinkled throughout my docs cause no problems. If I replace the cover art with a jpg or png file, I can make a pdf, but the quality is not the same. <o:p></o:p></p><p class=MsoNormal> <span style='color:#1F497D'><o:p></o:p></span></p></blockquote><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Times New Roman","serif"'><o:p> </o:p></span></p></div></body></html>