<div dir="ltr"><br><div><div style="font-family:arial,sans-serif;font-size:13px">If the problem you are having is the "license" expired" bug this web page will provide the patch to correct the problem.</div>
<div style="font-family:arial,sans-serif;font-size:13px"><br></div><div style="font-family:arial,sans-serif;font-size:13px"><a href="http://helpx.adobe.com/framemaker/kb/cant-launch-framemaker-10.html" target="_blank">http://helpx.adobe.com/framemaker/kb/cant-launch-framemaker-10.html</a></div>
<div style="font-family:arial,sans-serif;font-size:13px"><br></div><div style="font-family:arial,sans-serif;font-size:13px">Ed</div><div style="font-family:arial,sans-serif;font-size:13px"><br><div class="" style="margin:2px 0px 0px">
<div id=":1e6" class="" tabindex="0"><img class="" src="https://mail.google.com/mail/u/0/images/cleardot.gif" style=""></div></div></div></div><div><br></div><div><br></div></div><div class="gmail_extra"><br><br><div class="gmail_quote">
On Thu, Mar 21, 2013 at 11:28 AM, Matt Sullivan <span dir="ltr"><<a href="mailto:matt@mattrsullivan.com" target="_blank">matt@mattrsullivan.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
<div style="word-wrap:break-word">Here's the web page I was directed to…<div><a href="http://helpx.adobe.com/x-productkb/policy-pricing/avl-help.html" target="_blank">http://helpx.adobe.com/x-productkb/policy-pricing/avl-help.html</a><div class="im">
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<p style="font-family:Times"></p><p></p><p style="font-family:Times"></p><p></p><p style="font-family:Times"></p><p></p><p style="font-family:Times"></p><p></p><p style="font-family:Times"></p><p></p><p></p><p></p><p style="font-family:Times">
</p><p></p><p></p><p style="font-family:arial,helvetica"></p><p></p><p style="font-family:arial,helvetica"></p><p></p><p style="font-family:arial,helvetica"></p><p></p><p style="font-family:arial,helvetica"><br>-Matt<br></p>
<div style="font-family:arial,helvetica;width:500px;color:rgb(0,51,153)"><span style="font-size:12px;font-weight:bold">Matt R. Sullivan</span> <span style="font-size:10px"><br style="color:rgb(0,51,153);font-family:arial,helvetica;font-size:10px;font-style:normal;font-variant:normal;font-weight:normal;letter-spacing:normal;line-height:normal;text-align:-webkit-auto;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px">
<strong style="color:rgb(0,51,153);font-family:arial,helvetica;font-size:10px;font-style:normal;font-variant:normal;letter-spacing:normal;line-height:normal;text-align:-webkit-auto;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px">co-author <a href="http://framemaker11book.com/" target="_blank">Publishing Fundamentals: Unstructured FrameMaker 11</a></strong><span style="color:rgb(0,51,153);font-family:arial,helvetica;font-size:10px;font-style:normal;font-variant:normal;font-weight:normal;letter-spacing:normal;line-height:normal;text-align:-webkit-auto;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;display:inline!important;float:none"> </span><br style="color:rgb(0,51,153);font-family:arial,helvetica;font-size:10px;font-style:normal;font-variant:normal;font-weight:normal;letter-spacing:normal;line-height:normal;text-align:-webkit-auto;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px">
<strong style="color:rgb(0,51,153);font-family:arial,helvetica;font-size:10px;font-style:normal;font-variant:normal;letter-spacing:normal;line-height:normal;text-align:-webkit-auto;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px">P:</strong><span style="color:rgb(0,51,153);font-family:arial,helvetica;font-size:10px;font-style:normal;font-variant:normal;font-weight:normal;letter-spacing:normal;line-height:normal;text-align:-webkit-auto;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;display:inline!important;float:none"> </span><span style="color:rgb(0,51,153);font-family:arial,helvetica;font-size:10px;font-style:normal;font-variant:normal;font-weight:normal;letter-spacing:normal;line-height:normal;text-align:-webkit-auto;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;display:inline!important;float:none"><a href="tel:714.960.6840" value="+17149606840" target="_blank">714.960.6840</a> |</span><span style="color:rgb(0,51,153);font-family:arial,helvetica;font-size:10px;font-style:normal;font-variant:normal;font-weight:normal;letter-spacing:normal;line-height:normal;text-align:-webkit-auto;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;display:inline!important;float:none"> </span><strong style="color:rgb(0,51,153);font-family:arial,helvetica;font-size:10px;font-style:normal;font-variant:normal;letter-spacing:normal;line-height:normal;text-align:-webkit-auto;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px">C:</strong><span style="color:rgb(0,51,153);font-family:arial,helvetica;font-size:10px;font-style:normal;font-variant:normal;font-weight:normal;letter-spacing:normal;line-height:normal;text-align:-webkit-auto;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;display:inline!important;float:none"> </span><span style="color:rgb(0,51,153);font-family:arial,helvetica;font-size:10px;font-style:normal;font-variant:normal;font-weight:normal;letter-spacing:normal;line-height:normal;text-align:-webkit-auto;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;display:inline!important;float:none"><a href="tel:714.585.2335" value="+17145852335" target="_blank">714.585.2335</a> |</span><span style="color:rgb(0,51,153);font-family:arial,helvetica;font-size:10px;font-style:normal;font-variant:normal;font-weight:normal;letter-spacing:normal;line-height:normal;text-align:-webkit-auto;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;display:inline!important;float:none"> </span><a href="mailto:matt@mattrsullivan.com" style="font-family:arial,helvetica;font-size:10px;font-style:normal;font-variant:normal;font-weight:normal;letter-spacing:normal;line-height:normal;text-align:-webkit-auto;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px" target="_blank">matt@mattrsullivan.com</a><span style="color:rgb(0,51,153);font-family:arial,helvetica;font-size:10px;font-style:normal;font-variant:normal;font-weight:normal;letter-spacing:normal;line-height:normal;text-align:-webkit-auto;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;display:inline!important;float:none"> </span><br style="color:rgb(0,51,153);font-family:arial,helvetica;font-size:10px;font-style:normal;font-variant:normal;font-weight:normal;letter-spacing:normal;line-height:normal;text-align:-webkit-auto;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px">
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</div><br></div><div><div class="im"><div>On Mar 21, 2013, at 11:19 AM, "Syed Zaeem Hosain (<a href="mailto:Syed.Hosain@aeris.net" target="_blank">Syed.Hosain@aeris.net</a>)" <<a href="mailto:Syed.Hosain@aeris.net" target="_blank">Syed.Hosain@aeris.net</a>> wrote:</div>
<br></div><blockquote type="cite"><div lang="EN-US" link="blue" vlink="purple" style="font-family:Helvetica;font-size:medium;font-style:normal;font-variant:normal;font-weight:normal;letter-spacing:normal;line-height:normal;text-align:-webkit-auto;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px">
<div><div class="im"><div style="margin:0in 0in 0.0001pt;font-size:12pt;font-family:'Times New Roman',serif"><span style="font-size:11pt;font-family:Calibri,sans-serif;color:rgb(31,73,125)">Thanks, Matt.<u></u><u></u></span></div>
<div style="margin:0in 0in 0.0001pt;font-size:12pt;font-family:'Times New Roman',serif"><span style="font-size:11pt;font-family:Calibri,sans-serif;color:rgb(31,73,125)"> </span></div><div style="margin:0in 0in 0.0001pt;font-size:12pt;font-family:'Times New Roman',serif">
<span style="font-size:11pt;font-family:Calibri,sans-serif;color:rgb(31,73,125)">The last time I did this, I bought it at the Adobe web site (no vendors involved) …<u></u><u></u></span></div><div style="margin:0in 0in 0.0001pt;font-size:12pt;font-family:'Times New Roman',serif">
<span style="font-size:11pt;font-family:Calibri,sans-serif;color:rgb(31,73,125)"> </span></div><div style="margin:0in 0in 0.0001pt;font-size:12pt;font-family:'Times New Roman',serif"><span style="font-size:11pt;font-family:Calibri,sans-serif;color:rgb(31,73,125)">I did, indeed, go to<span> </span><a href="http://licensing.adobe.com" style="color:purple;text-decoration:underline" target="_blank">licensing.adobe.com</a><span> </span>and log in, but for some reason, I cannot find the link to get to the renewal page for paying for it, etc.<u></u><u></u></span></div>
<div style="margin:0in 0in 0.0001pt;font-size:12pt;font-family:'Times New Roman',serif"><span style="font-size:11pt;font-family:Calibri,sans-serif;color:rgb(31,73,125)"> </span></div><div style="margin:0in 0in 0.0001pt;font-size:12pt;font-family:'Times New Roman',serif">
<span style="font-size:11pt;font-family:Calibri,sans-serif;color:rgb(31,73,125)">Could it be a stupid browser issue? Meaning that I have to use IE or some such thing? This has happened to me recently with some other sites (I use Chrome) and getting to the links to pay and have the Javascript run properly needed to get there from IE!<u></u><u></u></span></div>
<div style="margin:0in 0in 0.0001pt;font-size:12pt;font-family:'Times New Roman',serif"><span style="font-size:11pt;font-family:Calibri,sans-serif;color:rgb(31,73,125)"> </span></div><div style="margin:0in 0in 0.0001pt;font-size:12pt;font-family:'Times New Roman',serif">
<span style="font-size:11pt;font-family:Calibri,sans-serif;color:rgb(31,73,125)">Z<u></u><u></u></span></div><div style="margin:0in 0in 0.0001pt;font-size:12pt;font-family:'Times New Roman',serif"><span style="font-size:11pt;font-family:Calibri,sans-serif;color:rgb(31,73,125)"> </span></div>
<div><div style="border-style:solid none none;border-top-width:1pt;border-top-color:rgb(225,225,225);padding:3pt 0in 0in"><div style="margin:0in 0in 0.0001pt;font-size:12pt;font-family:'Times New Roman',serif"><b><span style="font-size:11pt;font-family:Calibri,sans-serif">From:</span></b><span style="font-size:11pt;font-family:Calibri,sans-serif"><span> </span>Matt Sullivan [mailto:<a href="mailto:matt@" target="_blank">matt@</a><a href="http://mattrsullivan.com" style="color:purple;text-decoration:underline" target="_blank">mattrsullivan.com</a>]<span> </span><br>
<b>Sent:</b><span> </span>Thursday, March 21, 2013 11:07 AM<br><b>To:</b><span> </span>Syed Zaeem Hosain (<a href="mailto:Syed.Hosain@aeris.net" style="color:purple;text-decoration:underline" target="_blank">Syed.Hosain@aeris.net</a>)<br>
<b>Cc:</b><span> </span><a href="mailto:framers@lists.frameusers.com" style="color:purple;text-decoration:underline" target="_blank">framers@lists.frameusers.com</a><br><b>Subject:</b><span> </span>Re: Where on Adobe is the info/link to renew my maintenance contract for FrameMaker?<u></u><u></u></span></div>
</div></div><div style="margin:0in 0in 0.0001pt;font-size:12pt;font-family:'Times New Roman',serif"><u></u> <u></u></div><div><div style="margin:0in 0in 0.0001pt;font-size:12pt;font-family:'Times New Roman',serif">
Hi Z,<u></u><u></u></div></div><ul type="disc" style="margin-bottom:0in"><li class="MsoNormal" style="margin:0in 0in 0.0001pt;font-size:12pt;font-family:'Times New Roman',serif">Can you contact the vendor you used to purchase the contract?<u></u><u></u></li>
<li class="MsoNormal" style="margin:0in 0in 0.0001pt;font-size:12pt;font-family:'Times New Roman',serif">I get notices from Adobe directly to update the contract…did you get the same?<u></u><u></u></li><li class="MsoNormal" style="margin:0in 0in 0.0001pt;font-size:12pt;font-family:'Times New Roman',serif">
Did you log into<span> </span><a href="http://licensing.adobe.com" style="color:purple;text-decoration:underline" target="_blank">licensing.adobe.com</a>?<u></u><u></u></li></ul></div><div><div><p style="margin-right:0in;margin-left:0in;font-size:12pt;font-family:'Times New Roman',serif">
<span style="font-family:Arial,sans-serif"><br>-Matt<u></u><u></u></span></p><div><div style="margin:0in 0in 0.0001pt;font-size:12pt;font-family:'Times New Roman',serif"><b><span style="font-size:9pt;font-family:Arial,sans-serif;color:rgb(0,51,153)">Matt R. Sullivan</span></b><span style="font-family:Arial,sans-serif;color:rgb(0,51,153)"> </span><span style="font-size:7.5pt;font-family:Arial,sans-serif;color:rgb(0,51,153)"><div class="im">
<br><strong><span style="font-family:Arial,sans-serif">co-author <a href="http://framemaker11book.com/" style="color:purple;text-decoration:underline" target="_blank">Publishing Fundamentals: Unstructured FrameMaker 11</a></span></strong> <br>
<strong><span style="font-family:Arial,sans-serif">P:</span></strong> <a href="tel:714.960.6840" value="+17149606840" target="_blank">714.960.6840</a> | <strong><span style="font-family:Arial,sans-serif">C:</span></strong> <a href="tel:714.585.2335" value="+17145852335" target="_blank">714.585.2335</a> | <a href="mailto:matt@mattrsullivan.com" style="color:purple;text-decoration:underline" target="_blank">matt@mattrsullivan.com</a> <br>
<br></div><a href="http://twitter.com/mattrsullivan" style="color:purple;text-decoration:underline" target="_blank"><span style="text-decoration:none"><span><image001.png></span></span></a><a href="http://twitter.com/mattrsullivan" style="color:purple;text-decoration:underline" target="_blank">@mattrsullivan</a> <a href="http://www.linkedin.com/in/mattrsullivan" style="color:purple;text-decoration:underline" target="_blank"><span style="text-decoration:none"><span><image002.png></span></span></a><a href="http://www.linkedin.com/in/mattrsullivan" style="color:purple;text-decoration:underline" target="_blank">LinkedIn</a> <a href="http://www.facebook.com/mattrsullivan" style="color:purple;text-decoration:underline" target="_blank"><span style="text-decoration:none"><span><image003.png></span></span></a><a href="http://www.facebook.com/mattrsullivan" style="color:purple;text-decoration:underline" target="_blank">facebook</a> <a href="http://mattrsullivan.com/" style="color:purple;text-decoration:underline" target="_blank"><span style="text-decoration:none"><span><image004.png></span></span></a><a href="http://mattrsullivan.com/" style="color:purple;text-decoration:underline" target="_blank">mattrsullivan.com</a> </span><span style="font-family:Arial,sans-serif;color:rgb(0,51,153)"><u></u><u></u></span></div>
</div></div><div class="im"><div style="margin:0in 0in 0.0001pt;font-size:12pt;font-family:'Times New Roman',serif"><u></u> <u></u></div><div><div><div style="margin:0in 0in 0.0001pt;font-size:12pt;font-family:'Times New Roman',serif">
On Mar 21, 2013, at 11:01 AM, "Syed Zaeem Hosain (<a href="mailto:Syed.Hosain@aeris.net" style="color:purple;text-decoration:underline" target="_blank">Syed.Hosain@aeris.net</a>)" <<a href="mailto:Syed.Hosain@aeris.net" style="color:purple;text-decoration:underline" target="_blank">Syed.Hosain@aeris.net</a>> wrote:<u></u><u></u></div>
</div><div style="margin:0in 0in 0.0001pt;font-size:12pt;font-family:'Times New Roman',serif"><br><br><u></u><u></u></div><blockquote style="margin-top:5pt;margin-bottom:5pt"><div><div style="margin:0in 0in 0.0001pt;font-size:12pt;font-family:'Times New Roman',serif">
<span style="font-size:11pt;font-family:Calibri,sans-serif;color:rgb(31,73,125)">Hi, all.</span><u></u><u></u></div></div><div><div style="margin:0in 0in 0.0001pt;font-size:12pt;font-family:'Times New Roman',serif">
<span style="font-size:11pt;font-family:Calibri,sans-serif;color:rgb(31,73,125)"> </span><u></u><u></u></div></div><div><div style="margin:0in 0in 0.0001pt;font-size:12pt;font-family:'Times New Roman',serif"><span style="font-size:11pt;font-family:Calibri,sans-serif;color:rgb(31,73,125)">For some reason, I am unable to find the link and information for renewing my maintenance for FrameMaker and Acrobat at the<span> </span><a href="http://Adobe.com" style="color:purple;text-decoration:underline" target="_blank"><span style="color:purple">Adobe.com</span></a>web site.</span><u></u><u></u></div>
</div><div><div style="margin:0in 0in 0.0001pt;font-size:12pt;font-family:'Times New Roman',serif"><span style="font-size:11pt;font-family:Calibri,sans-serif;color:rgb(31,73,125)"> </span><u></u><u></u></div></div>
<div><div style="margin:0in 0in 0.0001pt;font-size:12pt;font-family:'Times New Roman',serif"><span style="font-size:11pt;font-family:Calibri,sans-serif;color:rgb(31,73,125)">Maybe I am overlooking something obvious, but if anybody (Adobe personnel or otherwise) can send me a URL to go to, I’d greatly appreciate it!</span><u></u><u></u></div>
</div><div><div style="margin:0in 0in 0.0001pt;font-size:12pt;font-family:'Times New Roman',serif"><span style="font-size:11pt;font-family:Calibri,sans-serif;color:rgb(31,73,125)"> </span><u></u><u></u></div></div>
<div><div style="margin:0in 0in 0.0001pt;font-size:12pt;font-family:'Times New Roman',serif"><span style="font-size:11pt;font-family:Calibri,sans-serif;color:rgb(31,73,125)">Thanks much,</span><u></u><u></u></div>
</div><div><div style="margin:0in 0in 0.0001pt;font-size:12pt;font-family:'Times New Roman',serif"><span style="font-size:11pt;font-family:Calibri,sans-serif;color:rgb(31,73,125)"> </span><u></u><u></u></div></div>
<div><div style="margin:0in 0in 0.0001pt;font-size:12pt;font-family:'Times New Roman',serif"><span style="font-size:11pt;font-family:Calibri,sans-serif;color:rgb(31,73,125)">Z</span><u></u><u></u></div></div><div>
<p class="MsoNormal" style="margin:0in 0in 12pt;font-size:12pt;font-family:'Times New Roman',serif"><span style="font-family:Calibri,sans-serif"> </span><u></u><u></u></p></div><div style="margin:0in 0in 0.0001pt;font-size:12pt;font-family:'Times New Roman',serif">
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