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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Thanks, Matt.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>I went to that URL and logged in, etc. I can see all my old purchases, renewals, notices, upgrade info, etc., but still cannot find any link to where I can renew!<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Time to chat with them, I guess!<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Thanks again,<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Z<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'>From:</span></b><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'> Matt Sullivan [mailto:matt@mattrsullivan.com] <br><b>Sent:</b> Thursday, March 21, 2013 11:28 AM<br><b>To:</b> Syed Zaeem Hosain (Syed.Hosain@aeris.net)<br><b>Cc:</b> framers@lists.frameusers.com<br><b>Subject:</b> Re: Where on Adobe is the info/link to renew my maintenance contract for FrameMaker?<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Here's the web page I was directed to…<o:p></o:p></p><div><p class=MsoNormal><a href="http://helpx.adobe.com/x-productkb/policy-pricing/avl-help.html">http://helpx.adobe.com/x-productkb/policy-pricing/avl-help.html</a><o:p></o:p></p><div><p><span style='font-family:"Arial","sans-serif"'><br>-Matt<o:p></o:p></span></p><div id=sig><p class=MsoNormal><b><span style='font-size:9.0pt;font-family:"Arial","sans-serif";color:#003399'>Matt R. Sullivan</span></b><span style='font-family:"Arial","sans-serif";color:#003399'> </span><span style='font-size:7.5pt;font-family:"Arial","sans-serif";color:#003399'><br><strong><span style='font-family:"Arial","sans-serif"'>co-author <a href="http://framemaker11book.com/">Publishing Fundamentals: Unstructured FrameMaker 11</a></span></strong> <br><strong><span style='font-family:"Arial","sans-serif"'>P:</span></strong> 714.960.6840 | <strong><span style='font-family:"Arial","sans-serif"'>C:</span></strong> 714.585.2335 | <a href="mailto:matt@mattrsullivan.com">matt@mattrsullivan.com</a> <br><br><a href="http://twitter.com/mattrsullivan"><span style='text-decoration:none'><img border=0 width=15 height=15 id="_x0033_7457b2c-a9b0-42df-84b8-7e1210c36011" src="cid:image001.png@01CE2628.6EE100F0"></span></a><a href="http://twitter.com/mattrsullivan">@mattrsullivan</a> <a href="http://www.linkedin.com/in/mattrsullivan"><span style='text-decoration:none'><img border=0 width=15 height=15 id="_x0037_67c8f54-cbaf-4c31-8034-2b4bb215cf61" src="cid:image002.png@01CE2628.6EE100F0"></span></a><a href="http://www.linkedin.com/in/mattrsullivan">LinkedIn</a> <a href="http://www.facebook.com/mattrsullivan"><span style='text-decoration:none'><img border=0 width=15 height=15 id=b39b161b-067b-4555-bba0-85059c672fb7 src="cid:image003.png@01CE2628.6EE100F0"></span></a><a href="http://www.facebook.com/mattrsullivan">facebook</a> <a href="http://mattrsullivan.com/"><span style='text-decoration:none'><img border=0 width=15 height=15 id="_x0036_a75daef-5036-4011-b3c7-224677eb0e9d" src="cid:image004.png@01CE2628.6EE100F0"></span></a><a href="http://mattrsullivan.com/">mattrsullivan.com</a> </span><span style='font-family:"Arial","sans-serif";color:#003399'><o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><div><div><p class=MsoNormal>On Mar 21, 2013, at 11:19 AM, "Syed Zaeem Hosain (<a href="mailto:Syed.Hosain@aeris.net">Syed.Hosain@aeris.net</a>)" <<a href="mailto:Syed.Hosain@aeris.net">Syed.Hosain@aeris.net</a>> wrote:<o:p></o:p></p></div><p class=MsoNormal><br><br><o:p></o:p></p><blockquote style='margin-top:5.0pt;margin-bottom:5.0pt'><div><div><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Thanks, Matt.</span><o:p></o:p></p></div><div><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'> </span><o:p></o:p></p></div><div><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>The last time I did this, I bought it at the Adobe web site (no vendors involved) …</span><o:p></o:p></p></div><div><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'> </span><o:p></o:p></p></div><div><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>I did, indeed, go to<span class=apple-converted-space> </span><a href="http://licensing.adobe.com"><span style='color:purple'>licensing.adobe.com</span></a><span class=apple-converted-space> </span>and log in, but for some reason, I cannot find the link to get to the renewal page for paying for it, etc.</span><o:p></o:p></p></div><div><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'> </span><o:p></o:p></p></div><div><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Could it be a stupid browser issue? Meaning that I have to use IE or some such thing? This has happened to me recently with some other sites (I use Chrome) and getting to the links to pay and have the Javascript run properly needed to get there from IE!</span><o:p></o:p></p></div><div><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'> </span><o:p></o:p></p></div><div><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Z</span><o:p></o:p></p></div><div><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'> </span><o:p></o:p></p></div><div><div style='border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in'><div><p class=MsoNormal><b><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'>From:</span></b><span class=apple-converted-space><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'> </span></span><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'>Matt Sullivan [mailto:matt@<a href="http://mattrsullivan.com"><span style='color:purple'>mattrsullivan.com</span></a>]<span class=apple-converted-space> </span><br><b>Sent:</b><span class=apple-converted-space> </span>Thursday, March 21, 2013 11:07 AM<br><b>To:</b><span class=apple-converted-space> </span>Syed Zaeem Hosain (<a href="mailto:Syed.Hosain@aeris.net"><span style='color:purple'>Syed.Hosain@aeris.net</span></a>)<br><b>Cc:</b><span class=apple-converted-space> </span><a href="mailto:framers@lists.frameusers.com"><span style='color:purple'>framers@lists.frameusers.com</span></a><br><b>Subject:</b><span class=apple-converted-space> </span>Re: Where on Adobe is the info/link to renew my maintenance contract for FrameMaker?</span><o:p></o:p></p></div></div></div><div><p class=MsoNormal> <o:p></o:p></p></div><div><div><p class=MsoNormal>Hi Z,<o:p></o:p></p></div></div><ul style='margin-top:0in' type=disc><li class=MsoNormal style='mso-list:l0 level1 lfo1'>Can you contact the vendor you used to purchase the contract?<o:p></o:p></li><li class=MsoNormal style='mso-list:l0 level1 lfo1'>I get notices from Adobe directly to update the contract…did you get the same?<o:p></o:p></li><li class=MsoNormal style='mso-list:l0 level1 lfo1'>Did you log into<span class=apple-converted-space> </span><a href="http://licensing.adobe.com"><span style='color:purple'>licensing.adobe.com</span></a>?<o:p></o:p></li></ul><div><div><p><span style='font-family:"Arial","sans-serif"'><br>-Matt</span><o:p></o:p></p><div id=sig><div><p class=MsoNormal><b><span style='font-size:9.0pt;font-family:"Arial","sans-serif";color:#003399'>Matt R. Sullivan</span></b><span style='font-family:"Arial","sans-serif";color:#003399'> </span><span style='font-size:7.5pt;font-family:"Arial","sans-serif";color:#003399'><br><strong><span style='font-family:"Arial","sans-serif"'>co-author <a href="http://framemaker11book.com/"><span style='color:purple'>Publishing Fundamentals: Unstructured FrameMaker 11</span></a></span></strong> <br><strong><span style='font-family:"Arial","sans-serif"'>P:</span></strong> 714.960.6840 | <strong><span style='font-family:"Arial","sans-serif"'>C:</span></strong> 714.585.2335 | <a href="mailto:matt@mattrsullivan.com"><span style='color:purple'>matt@mattrsullivan.com</span></a> <br><br><a href="http://twitter.com/mattrsullivan"><span style='color:purple;text-decoration:none'><image001.png></span></a><a href="http://twitter.com/mattrsullivan"><span style='color:purple'>@mattrsullivan</span></a> <a href="http://www.linkedin.com/in/mattrsullivan"><span style='color:purple;text-decoration:none'><image002.png></span></a><a href="http://www.linkedin.com/in/mattrsullivan"><span style='color:purple'>LinkedIn</span></a> <a href="http://www.facebook.com/mattrsullivan"><span style='color:purple;text-decoration:none'><image003.png></span></a><a href="http://www.facebook.com/mattrsullivan"><span style='color:purple'>facebook</span></a> <a href="http://mattrsullivan.com/"><span style='color:purple;text-decoration:none'><image004.png></span></a><a href="http://mattrsullivan.com/"><span style='color:purple'>mattrsullivan.com</span></a> </span><o:p></o:p></p></div></div></div><div><p class=MsoNormal> <o:p></o:p></p></div><div><div><div><p class=MsoNormal>On Mar 21, 2013, at 11:01 AM, "Syed Zaeem Hosain (<a href="mailto:Syed.Hosain@aeris.net"><span style='color:purple'>Syed.Hosain@aeris.net</span></a>)" <<a href="mailto:Syed.Hosain@aeris.net"><span style='color:purple'>Syed.Hosain@aeris.net</span></a>> wrote:<o:p></o:p></p></div></div><div><p class=MsoNormal><br><br><br><o:p></o:p></p></div><blockquote style='margin-top:5.0pt;margin-bottom:5.0pt'><div><div><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Hi, all.</span><o:p></o:p></p></div></div><div><div><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'> </span><o:p></o:p></p></div></div><div><div><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>For some reason, I am unable to find the link and information for renewing my maintenance for FrameMaker and Acrobat at the<span class=apple-converted-space> </span><a href="http://Adobe.com"><span style='color:purple'>Adobe.com</span></a>web site.</span><o:p></o:p></p></div></div><div><div><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'> </span><o:p></o:p></p></div></div><div><div><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Maybe I am overlooking something obvious, but if anybody (Adobe personnel or otherwise) can send me a URL to go to, I’d greatly appreciate it!</span><o:p></o:p></p></div></div><div><div><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'> </span><o:p></o:p></p></div></div><div><div><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Thanks much,</span><o:p></o:p></p></div></div><div><div><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'> </span><o:p></o:p></p></div></div><div><div><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Z</span><o:p></o:p></p></div></div><div><p class=MsoNormal style='margin-bottom:12.0pt'><span style='font-family:"Calibri","sans-serif"'> </span><o:p></o:p></p></div><div><p class=MsoNormal><span style='font-size:13.5pt;font-family:"Helvetica","sans-serif"'>_______________________________________________<br><br><br>You are currently subscribed to framers as<span class=apple-converted-space> </span><a href="mailto:matt@mattrsullivan.com"><span style='color:purple'>matt@mattrsullivan.com</span></a>.<br><br>Send list messages to<span class=apple-converted-space> </span><a href="mailto:framers@lists.frameusers.com"><span style='color:purple'>framers@lists.frameusers.com</span></a>.<br><br>To unsubscribe send a blank email to<br><a href="mailto:framers-unsubscribe@lists.frameusers.com"><span style='color:purple'>framers-unsubscribe@lists.frameusers.com</span></a><br>or visit<span class=apple-converted-space> </span><a href="http://lists.frameusers.com/mailman/options/framers/matt%40mattrsullivan.com"><span style='color:purple'>http://lists.frameusers.com/mailman/options/framers/matt%40mattrsullivan.com</span></a><br><br>Send administrative questions to<span class=apple-converted-space> </span><a href="mailto:listadmin@frameusers.com"><span style='color:purple'>listadmin@frameusers.com</span></a>. Visit<br><a href="http://www.frameusers.com/"><span style='color:purple'>http://www.frameusers.com/</span></a><span class=apple-converted-space> </span>for more resources and info.</span><o:p></o:p></p></div></blockquote></div></div></div></blockquote></div><p class=MsoNormal><o:p> </o:p></p></div></div></body></html>