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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><a name="_MailEndCompose"><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Suzanne,<o:p></o:p></span></a></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Thanks for bringing this to Adobe’s attention. I’m sorry you’ve had this problem for a couple of days now. <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>I’ve escalated this issue, and have been told that Adobe IT is looking into the problem. A further update when I have more information on this.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Regards,<o:p></o:p></span></p><p class=MsoNormal><b><span style='font-size:9.0pt;font-family:"Calibri","sans-serif";color:#17365D;letter-spacing:.3pt'>David</span></b><span style='font-family:"Calibri","sans-serif";color:#17365D;letter-spacing:.3pt'> </span><b><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D;letter-spacing:.3pt'>|</span></b><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D;letter-spacing:.3pt'> </span><span style='font-size:9.0pt;font-family:"Calibri","sans-serif";color:gray;letter-spacing:.3pt'>Senior Content and Community Lead </span><b><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D;letter-spacing:.3pt'>|</span></b><span style='font-size:9.0pt;font-family:"Calibri","sans-serif";color:#7F7F7F;letter-spacing:.3pt'> Illustrator </span><b><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D;letter-spacing:.3pt'>|</span></b><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#7F7F7F;letter-spacing:.3pt'> </span><span style='font-size:9.0pt;font-family:"Calibri","sans-serif";color:#7F7F7F;letter-spacing:.3pt'>Elements </span><b><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D;letter-spacing:.3pt'>|</span></b><span style='font-size:9.0pt;font-family:"Calibri","sans-serif";color:#7F7F7F;letter-spacing:.3pt'> Lightroom</span><span style='font-family:"Calibri","sans-serif";color:#1F497D;letter-spacing:.3pt'> </span><b><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D;letter-spacing:.3pt'>|</span></b><span style='font-size:9.0pt;font-family:"Calibri","sans-serif";color:#7F7F7F;letter-spacing:.3pt'> Camera Raw</span><span style='font-family:"Calibri","sans-serif";color:#1F497D;letter-spacing:.3pt'><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:9.0pt;font-family:"Calibri","sans-serif";color:gray;letter-spacing:.3pt'>33819 </span><b><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D;letter-spacing:.3pt'>| </span></b><span style='font-size:9.0pt;font-family:"Calibri","sans-serif";color:gray;letter-spacing:.3pt'>+91 9999 300 177<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> framers-bounces@lists.frameusers.com [mailto:framers-bounces@lists.frameusers.com] <b>On Behalf Of </b>Suzanne Bolduc<br><b>Sent:</b> Friday, March 29, 2013 3:33 AM<br><b>To:</b> framers@lists.frameusers.com<br><b>Subject:</b> messages to fmerror@adobe.com bounce<o:p></o:p></span></p><p class=MsoNormal><o:p> </o:p></p><div><div><div><div><div><p class=MsoNormal style='margin-bottom:12.0pt'>hi,<o:p></o:p></p></div><p class=MsoNormal style='margin-bottom:12.0pt'>would someone know what happens with the e-mail alias <a href="mailto:fmerror@adobe.com">fmerror@adobe.com</a> lately? When FM crashed earlier this week I tried sending the log file as I normally do but this time it bounced. I tried resending again, and tried a couple more times over the last days, to no avail.<br><br>the Delivery Failure Report tells me that my message <br>was not delivered to: <a href="mailto:fmerror@adobe.com">fmerror@adobe.com</a><br>because: 550 No such user - psmtp<o:p></o:p></p></div><div><p class=MsoNormal>I know I was still able to send log files to this address in January.<o:p></o:p></p></div><div><p class=MsoNormal><o:p> </o:p></p></div><p class=MsoNormal style='margin-bottom:12.0pt'>I found forum posts about a similar issue with an Adobe e-mail alias for a different product, but that problem had reportedly been resolved at some point.<o:p></o:p></p></div><div><p class=MsoNormal>is Adobe experiencing problems with their e-mail servers? or are these aliases being retired?<o:p></o:p></p></div><div><p class=MsoNormal><o:p> </o:p></p></div><p class=MsoNormal>thanks,<o:p></o:p></p></div><p class=MsoNormal>Suzanne<o:p></o:p></p></div></div></body></html>