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<TITLE>OT: Adobe Product Nightmare for Acrobat 9 - Will someone from Adobe step up to the plate?</TITLE>
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<P DIR=LTR><SPAN LANG="en-us"></SPAN><SPAN LANG="en-us"><FONT COLOR="#17365D" FACE="Calibri">All,</FONT></SPAN></P>
<P DIR=LTR><SPAN LANG="en-us"><FONT COLOR="#17365D" FACE="Calibri">I am posting to this list hoping that someone from Adobe</FONT></SPAN><SPAN LANG="en-us"></SPAN><SPAN LANG="en-us"> <FONT COLOR="#17365D" FACE="Calibri">is reading this and will step up to the plate.</FONT></SPAN><SPAN LANG="en-us"></SPAN><SPAN LANG="en-us"><FONT COLOR="#17365D" FACE="Calibri"> I purchased a copy of Adobe Acrobat Pro Extended 9 over 2 1/2 years ago. I purchased a disk from Adobe. The disk got packed in a recent move and is in storage and I cannot get to it. I have co</FONT></SPAN><SPAN LANG="en-us"></SPAN><SPAN LANG="en-us"><FONT COLOR="#17365D" FACE="Calibri">ntacted Adobe for a replacement download link or disk. I have the valid lice</FONT></SPAN><SPAN LANG="en-us"></SPAN><SPAN LANG="en-us"><FONT COLOR="#17365D" FACE="Calibri">nse number and order number.</FONT></SPAN><SPAN LANG="en-us"></SPAN><SPAN LANG="en-us"><FONT COLOR="#17365D" FACE="Calibri"></FONT></SPAN><SPAN LANG="en-us"></SPAN><SPAN LANG="en-us"> <FONT COLOR="#17365D" FACE="Calibri">Adobe is refusing. They say that they only thing that they can do is</FONT></SPAN><SPAN LANG="en-us"></SPAN><SPAN LANG="en-us"> <FONT COLOR="#17365D" FACE="Calibri">purchase an upgrade from them. Why should I have to purchase an upgrade if I have already</FONT></SPAN><SPAN LANG="en-us"></SPAN><SPAN LANG="en-us"> <FONT COLOR="#17365D" FACE="Calibri">purchased a copy?</FONT></SPAN><SPAN LANG="en-us"></SPAN><SPAN LANG="en-us"><FONT COLOR="#17365D" FACE="Calibri"></FONT></SPAN><SPAN LANG="en-us"></SPAN><SPAN LANG="en-us"> <FONT COLOR="#17365D" FACE="Calibri">Adobe said that is was "my fault" because I purchased a disk</FONT></SPAN><SPAN LANG="en-us"></SPAN><SPAN LANG="en-us"><FONT COLOR="#17365D" FACE="Calibri"> and had I purchased a download link instead, that I could access that link from my account and all would be OK.</FONT></SPAN><SPAN LANG="en-us"></SPAN><SPAN LANG="en-us"><FONT COLOR="#17365D" FACE="Calibri"></FONT></SPAN><SPAN LANG="en-us"></SPAN><SPAN LANG="en-us"> <FONT COLOR="#17365D" FACE="Calibri">So, Adobe gives you an option of purchasing a disk, but doesn't tell you that if you lose it or</FONT></SPAN><SPAN LANG="en-us"></SPAN><SPAN LANG="en-us"> <FONT COLOR="#17365D" FACE="Calibri">misplace</FONT></SPAN><SPAN LANG="en-us"></SPAN><SPAN LANG="en-us"><FONT COLOR="#17365D" FACE="Calibri"> it that you're screwed</FONT></SPAN><SPAN LANG="en-us"></SPAN><SPAN LANG="en-us"><FONT COLOR="#17365D" FACE="Calibri"> - that really you should use only the downlink link option</FONT></SPAN><SPAN LANG="en-us"></SPAN><SPAN LANG="en-us"><FONT COLOR="#17365D" FACE="Calibri">? Certainly,</FONT></SPAN><SPAN LANG="en-us"></SPAN><SPAN LANG="en-us"> <FONT COLOR="#17365D" FACE="Calibri">I can't be the only one who has run into this issue before</FONT></SPAN><SPAN LANG="en-us"></SPAN><SPAN LANG="en-us"><FONT COLOR="#17365D" FACE="Calibri"> and I don't make this a habit. This</FONT></SPAN><SPAN LANG="en-us"></SPAN><SPAN LANG="en-us"><FONT COLOR="#17365D" FACE="Calibri"> is one</FONT></SPAN><SPAN LANG="en-us"></SPAN><SPAN LANG="en-us"> <FONT COLOR="#17365D" FACE="Calibri">misplaced</FONT></SPAN><SPAN LANG="en-us"></SPAN><SPAN LANG="en-us"><FONT COLOR="#17365D" FACE="Calibri"> disk in like 17 years of purchasing Adobe products.</FONT></SPAN><SPAN LANG="en-us"></SPAN><SPAN LANG="en-us"></SPAN></P>
<P DIR=LTR><SPAN LANG="en-us"><FONT COLOR="#17365D" FACE="Calibri">Here's the rub . . .they willingly give me a link to a site for downloading updates to Acrobat 9, but not a link to the initial insta</FONT></SPAN><SPAN LANG="en-us"></SPAN><SPAN LANG="en-us"><FONT COLOR="#17365D" FACE="Calibri">llation?</FONT></SPAN></P>
<P DIR=LTR><SPAN LANG="en-us"><FONT COLOR="#17365D" FACE="Calibri">I am just so flippin' sick and tired of Adobe's nonchalance about customer service and how they absolutely loved telling me that I had to spend more money w/ them for them to help me.</FONT></SPAN></P>
<P DIR=LTR><SPAN LANG="en-us"><FONT COLOR="#17365D" FACE="Calibri">TVB</FONT></SPAN><SPAN LANG="en-us"></SPAN><SPAN LANG="en-us"></SPAN></P>
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