<div dir="ltr">Me too, same scenario. I am going to scour the house for the CD. But I have moved twice since the install. I have not called (don't have time for that). Long term customer using their professional products home and work. I have licenses for everything.<div>
<div><br></div><div style>It was their update that caused the problem and they could do an update to solve the problem (because my work installs had the same problem and they did have a solution that didn't involve media). It is irresponsible and frustrating. </div>
</div></div><div class="gmail_extra"><br><br><div class="gmail_quote">On Wed, Apr 10, 2013 at 9:59 AM, Tammy Van Boening <span dir="ltr"><<a href="mailto:tammyvb@spectrumwritingllc.com" target="_blank">tammyvb@spectrumwritingllc.com</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
<div lang="EN-US" link="blue" vlink="purple">
<div>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d">Thank you everyone for your responses. I truly appreciate the
support and understanding. I have an offer of help and should be able to
resolve my issue.<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d">Thank you again,<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d">TVB<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"><u></u> <u></u></span></p>
<div>
<div style="border:none;border-top:solid #b5c4df 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">
<a href="mailto:framers-bounces@lists.frameusers.com" target="_blank">framers-bounces@lists.frameusers.com</a>
[mailto:<a href="mailto:framers-bounces@lists.frameusers.com" target="_blank">framers-bounces@lists.frameusers.com</a>] <b>On Behalf Of </b>Tammy Van
Boening<br>
<b>Sent:</b> Wednesday, April 10, 2013 7:15 AM<br>
<b>To:</b> <a href="mailto:framers@lists.frameusers.com" target="_blank">framers@lists.frameusers.com</a><br>
<b>Subject:</b> OT: Adobe Product Nightmare for Acrobat 9 - Will someone from
Adobe step up to the plate?<u></u><u></u></span></p>
</div>
</div>
<p class="MsoNormal"><u></u> <u></u></p>
<p><span style="font-family:"Calibri","sans-serif";color:#17365d">All,</span><u></u><u></u></p>
<p><span style="font-family:"Calibri","sans-serif";color:#17365d">I am posting
to this list hoping that someone from Adobe</span> <span style="font-family:"Calibri","sans-serif";color:#17365d">is reading this and will step up to the
plate. I purchased a copy of Adobe Acrobat Pro Extended 9 over 2 1/2 years ago.
I purchased a disk from Adobe. The disk got packed in a recent move and is in
storage and I cannot get to it. I have contacted Adobe for a replacement
download link or disk. I have the valid license number and order number.</span>
<span style="font-family:"Calibri","sans-serif";color:#17365d">Adobe is
refusing. They say that they only thing that they can do is</span> <span style="font-family:"Calibri","sans-serif";color:#17365d">purchase an upgrade
from them. Why should I have to purchase an upgrade if I have already</span> <span style="font-family:"Calibri","sans-serif";color:#17365d">purchased a copy?</span>
<span style="font-family:"Calibri","sans-serif";color:#17365d">Adobe said that
is was "my fault" because I purchased a disk and had I purchased a
download link instead, that I could access that link from my account and all
would be OK.</span> <span style="font-family:"Calibri","sans-serif";color:#17365d">So,
Adobe gives you an option of purchasing a disk, but doesn't tell you that if
you lose it or</span> <span style="font-family:"Calibri","sans-serif";color:#17365d">misplace it that you're screwed - that really you should use
only the downlink link option? Certainly,</span> <span style="font-family:"Calibri","sans-serif";color:#17365d">I can't be the only one who has run into
this issue before and I don't make this a habit. This is one</span> <span style="font-family:"Calibri","sans-serif";color:#17365d">misplaced disk in like
17 years of purchasing Adobe products.</span><u></u><u></u></p>
<p><span style="font-family:"Calibri","sans-serif";color:#17365d">Here's the rub
. . .they willingly give me a link to a site for downloading updates to Acrobat
9, but not a link to the initial installation?</span><u></u><u></u></p>
<p><span style="font-family:"Calibri","sans-serif";color:#17365d">I am just so
flippin' sick and tired of Adobe's nonchalance about customer service and how
they absolutely loved telling me that I had to spend more money w/ them for
them to help me.</span><span class="HOEnZb"><font color="#888888"><u></u><u></u></font></span></p><span class="HOEnZb"><font color="#888888">
<p><span style="font-family:"Calibri","sans-serif";color:#17365d">TVB</span><u></u><u></u></p>
</font></span></div>
</div>
<br>_______________________________________________<br>
<br>
<br>
You are currently subscribed to framers as <a href="mailto:sheedyjane@gmail.com">sheedyjane@gmail.com</a>.<br>
<br>
Send list messages to <a href="mailto:framers@lists.frameusers.com">framers@lists.frameusers.com</a>.<br>
<br>
To unsubscribe send a blank email to<br>
<a href="mailto:framers-unsubscribe@lists.frameusers.com">framers-unsubscribe@lists.frameusers.com</a><br>
or visit <a href="http://lists.frameusers.com/mailman/options/framers/sheedyjane%40gmail.com" target="_blank">http://lists.frameusers.com/mailman/options/framers/sheedyjane%40gmail.com</a><br>
<br>
Send administrative questions to <a href="mailto:listadmin@frameusers.com">listadmin@frameusers.com</a>. Visit<br>
<a href="http://www.frameusers.com/" target="_blank">http://www.frameusers.com/</a> for more resources and info.<br>
<br></blockquote></div><br><br clear="all"><div><br></div>-- <br>~~~~~~<br><a href="mailto:sheedyjane@gmail.com">sheedyjane@gmail.com</a><br>612 245 9889<br>~~~~~~
</div>