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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Have you guys tried this website:<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><a href="https://licensing.adobe.com">https://licensing.adobe.com</a><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">I was able to download my old software from there.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">-Gillian<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> framers-bounces@lists.frameusers.com [mailto:framers-bounces@lists.frameusers.com]
<b>On Behalf Of </b>Jane Sheedy<br>
<b>Sent:</b> Wednesday, April 10, 2013 8:24 AM<br>
<b>To:</b> Tammy Van Boening<br>
<b>Cc:</b> framers@lists.frameusers.com<br>
<b>Subject:</b> Re: Adobe Product Nightmare for Acrobat 9 - Will someone from Adobe step up to the plate?<o:p></o:p></span></p>
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<p class="MsoNormal">Me too, same scenario. I am going to scour the house for the CD. But I have moved twice since the install. I have not called (don't have time for that). Long term customer using their professional products home and work. I have licenses
for everything.<o:p></o:p></p>
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<p class="MsoNormal">It was their update that caused the problem and they could do an update to solve the problem (because my work installs had the same problem and they did have a solution that didn't involve media). It is irresponsible and frustrating. <o:p></o:p></p>
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<p class="MsoNormal" style="margin-bottom:12.0pt"><o:p> </o:p></p>
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<p class="MsoNormal">On Wed, Apr 10, 2013 at 9:59 AM, Tammy Van Boening <<a href="mailto:tammyvb@spectrumwritingllc.com" target="_blank">tammyvb@spectrumwritingllc.com</a>> wrote:<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Thank you everyone for your responses. I truly appreciate the support and understanding. I have an
offer of help and should be able to resolve my issue.</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Thank you again,</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">TVB</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> </span><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">
<a href="mailto:framers-bounces@lists.frameusers.com" target="_blank">framers-bounces@lists.frameusers.com</a> [mailto:<a href="mailto:framers-bounces@lists.frameusers.com" target="_blank">framers-bounces@lists.frameusers.com</a>]
<b>On Behalf Of </b>Tammy Van Boening<br>
<b>Sent:</b> Wednesday, April 10, 2013 7:15 AM<br>
<b>To:</b> <a href="mailto:framers@lists.frameusers.com" target="_blank">framers@lists.frameusers.com</a><br>
<b>Subject:</b> OT: Adobe Product Nightmare for Acrobat 9 - Will someone from Adobe step up to the plate?</span><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
<p><span style="font-family:"Calibri","sans-serif";color:#17365D">All,</span><o:p></o:p></p>
<p><span style="font-family:"Calibri","sans-serif";color:#17365D">I am posting to this list hoping that someone from Adobe</span>
<span style="font-family:"Calibri","sans-serif";color:#17365D">is reading this and will step up to the plate. I purchased a copy of Adobe Acrobat Pro Extended 9 over 2 1/2 years ago. I purchased a disk from Adobe. The disk got packed in a recent move and is
in storage and I cannot get to it. I have contacted Adobe for a replacement download link or disk. I have the valid license number and order number.</span>
<span style="font-family:"Calibri","sans-serif";color:#17365D">Adobe is refusing. They say that they only thing that they can do is</span>
<span style="font-family:"Calibri","sans-serif";color:#17365D">purchase an upgrade from them. Why should I have to purchase an upgrade if I have already</span>
<span style="font-family:"Calibri","sans-serif";color:#17365D">purchased a copy?</span>
<span style="font-family:"Calibri","sans-serif";color:#17365D">Adobe said that is was "my fault" because I purchased a disk and had I purchased a download link instead, that I could access that link from my account and all would be OK.</span>
<span style="font-family:"Calibri","sans-serif";color:#17365D">So, Adobe gives you an option of purchasing a disk, but doesn't tell you that if you lose it or</span>
<span style="font-family:"Calibri","sans-serif";color:#17365D">misplace it that you're screwed - that really you should use only the downlink link option? Certainly,</span>
<span style="font-family:"Calibri","sans-serif";color:#17365D">I can't be the only one who has run into this issue before and I don't make this a habit. This is one</span>
<span style="font-family:"Calibri","sans-serif";color:#17365D">misplaced disk in like 17 years of purchasing Adobe products.</span><o:p></o:p></p>
<p><span style="font-family:"Calibri","sans-serif";color:#17365D">Here's the rub . . .they willingly give me a link to a site for downloading updates to Acrobat 9, but not a link to the initial installation?</span><o:p></o:p></p>
<p><span style="font-family:"Calibri","sans-serif";color:#17365D">I am just so flippin' sick and tired of Adobe's nonchalance about customer service and how they absolutely loved telling me that I had to spend more money w/ them for them to help me.</span><o:p></o:p></p>
<p><span style="font-family:"Calibri","sans-serif";color:#17365D">TVB</span><span style="color:#888888"><o:p></o:p></span></p>
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~~~~~~<br>
<a href="mailto:sheedyjane@gmail.com">sheedyjane@gmail.com</a><br>
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