<div dir="ltr">I don't think you're missing anything Greg, but the lesson learned, if anything, is that you need to look at your corrections. <div>I'm going to assume this guy was learning the ropes... until it happens again. ;- )</div>
</div><div class="gmail_extra"><br clear="all"><div>Art Campbell <a href="mailto:art.campbell@gmail.com" target="_blank">art.campbell@gmail.com</a><br>
"... In my opinion, there's nothing in this world beats a '52 Vincent and a redheaded girl." -- Richard Thompson<br> No disclaimers apply.<br> DoD 358<br>
<br>I support <a href="http://www.TheGrotonLine.com" target="_blank">www.TheGrotonLine.com</a>, hyperlocal news for Groton MA.</div>
<br><br><div class="gmail_quote">On Tue, Aug 13, 2013 at 10:06 AM, Greg Albert <span dir="ltr"><<a href="mailto:Greg.Albert@peergroup.com" target="_blank">Greg.Albert@peergroup.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
Am I missing something? I thought it was a humourous tale with no intended insult whatsoever. Isn't the "* you" just Pete trying to correct the "thank yo for responding" from his previous line? I thought it was just quirky timing that led to it looking like an insult.<br>
--Greg<br>
<div><div class="h5"><br>
-----Original Message-----<br>
From: <a href="mailto:framers-bounces@lists.frameusers.com">framers-bounces@lists.frameusers.com</a> [mailto:<a href="mailto:framers-bounces@lists.frameusers.com">framers-bounces@lists.frameusers.com</a>] On Behalf Of Peter Hirons<br>
Sent: Tuesday, August 13, 2013 9:55 AM<br>
To: <a href="mailto:framers@lists.frameusers.com">framers@lists.frameusers.com</a><br>
Subject: RE: Why we love Adobe Tech Support...<br>
<br>
After that incident he should have an enforced change of job.<br>
<br>
Anyone who can't cope with the pressures of the job that includes "difficult" customers (not that I'm saying Art was in anyway difficult) shouldn't be doing the job.<br>
<br>
---<br>
<br>
<br>
Peter<br>
<br>
On 2013-08-12 20:28, Bethany Lee wrote:<br>
> I want to know what happened after this. Did he transfer you or hang<br>
> up on you? I think if I were Pete, and you said, "Do I have a choice?"<br>
> I would have said, "yeah, you can wait while I transfer you or you can<br>
> quit this chat. It's your choice. " J<br>
><br>
> I think people doing chat help get a lot of crap from users of chat<br>
> help. It's super easy to be rude to people who are on chat help and I<br>
> bet they experience a lot of that every day. I think it takes a steel<br>
> exterior to be able to do customer service of any kind, and chat<br>
> service even more so. Maybe Pete doesn't have that steel exterior or<br>
> maybe he's just been doing it too long and he needs a change of job.<br>
><br>
> FROM: <a href="mailto:framers-bounces@lists.frameusers.com">framers-bounces@lists.frameusers.com</a><br>
> [mailto:<a href="mailto:framers-bounces@lists.frameusers.com">framers-bounces@lists.frameusers.com</a>] ON BEHALF OF Art<br>
> Campbell<br>
> SENT: Sunday, August 11, 2013 3:10 PM<br>
> TO: FrameUsers List; Free Framers; tcs-users<br>
> SUBJECT: Why we love Adobe Tech Support...<br>
><br>
> The transcript of a chat session with "Pete" this afternoon. Back<br>
> story: I'm looking for a download of Acrobat X, not the current<br>
> version. And yes, I may have overstepped a wee bit when I asked "Do I<br>
> have a choice?" but that doesn't detract from the cheery ending from<br>
> "Pete". :- )<br>
><br>
>> info: One moment please while we route your chat to a representative.<br>
>> info: Thank you for contacting Adobe Sales. My name is Pete. How may<br>
>> I help you today?<br>
>> You: Art<br>
>> Pete: Hi, may I have your first name please?<br>
>> You: Hi, I'm looking for the download/installer for Acrobat X Pro<br>
>> You: Any idea of the URL?<br>
>> Pete: Just to know, did you already purchase the software?<br>
>> You: Yes, that's why I need the download.<br>
>> Pete: In that case, let me go ahead and transfer this chat to our<br>
>> Technical Support Team to help you with the download, alright.<br>
>> You: Do I have a choice?<br>
>> Pete: You need to contact our technical team for the download,<br>
>> alright.<br>
>> Pete: Let me transfer this chat, alright.<br>
>> Pete: I am sorry, did I lose you?<br>
>> You: No,<br>
>> Pete: Thank yo for responding.<br>
>> You: I'm waiting to be transferred -- I can't do it<br>
>> Pete: *you.<br>
>> You: and * you too,<br>
><br>
> Cheers,<br>
><br>
> Art<br>
><br>
> Art Campbell <a href="mailto:art.campbell@gmail.com">art.campbell@gmail.com</a><br>
> "... In my opinion, there's nothing in this world beats a '52 Vincent<br>
> and a redheaded girl." -- Richard Thompson No disclaimers apply.<br>
> DoD 358<br>
><br>
> I support <a href="http://www.TheGrotonLine.com" target="_blank">www.TheGrotonLine.com</a> [1], hyperlocal news for Groton MA.<br>
><br>
> Links:<br>
> ------<br>
> [1] <a href="http://www.TheGrotonLine.com" target="_blank">http://www.TheGrotonLine.com</a><br>
><br>
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