<html><body><div style="color:#000; background-color:#fff; font-family:times new roman, new york, times, serif;font-size:18pt"><div><span>To Art, Jack and all others,</span></div><div style="color: rgb(0, 0, 0); font-size: 24px; font-family: times new roman,new york,times,serif; background-color: transparent; font-style: normal;"><br><span></span></div><div style="color: rgb(0, 0, 0); font-size: 24px; font-family: times new roman,new york,times,serif; background-color: transparent; font-style: normal;"><span>First, many thanks for the suggestions, but as it turned out, it was the smallest thing that tripped us up -- an "illegal" character in the FrameMaker filename.</span></div><div style="color: rgb(0, 0, 0); font-size: 24px; font-family: times new roman,new york,times,serif; background-color: transparent; font-style: normal;"><br><span></span></div><div style="color: rgb(0, 0, 0); font-size: 24px; font-family: times new roman,new york,times,serif;
background-color: transparent; font-style: normal;"><span>In this case, the guy who created the files -- and has worked with FM for some years -- included a comma in his filename. Our filenames include the projected date-of-release of a manual. Thus, the filenames are (section name) (product name) (manual type) (date).fm</span></div><div style="color: rgb(0, 0, 0); font-size: 24px; font-family: times new roman,new york,times,serif; background-color: transparent; font-style: normal;"><br><span></span></div><div style="color: rgb(0, 0, 0); font-size: 24px; font-family: times new roman,new york,times,serif; background-color: transparent; font-style: normal;"><span>In this case, Introduction - SRC885 - SOM - August 21, 2013.fm (For those interested, it's the Introduction section of a "Safety, Operation & Maintenance Manual" for an 85-metric ton lifting capacity rough terrain crane to be released on August 21, 2013.)<br></span></div><div style="color:
rgb(0, 0, 0); font-size: 24px; font-family: times new roman,new york,times,serif; background-color: transparent; font-style: normal;"><br></div><div style="color: rgb(0, 0, 0); font-size: 24px; font-family: times new roman,new york,times,serif; background-color: transparent; font-style: normal;">I also sent this Introduction section file to my own FrameMaker guru, Tim Murray, here in
Atlanta. He got back to me almost immediately that the file prints to
postscript and then distills to pdf beautifully with the comma deleted from the filename.</div><div style="color: rgb(0, 0, 0); font-size: 24px; font-family: times new roman,new york,times,serif; background-color: transparent; font-style: normal;"><br></div><div style="color: rgb(0, 0, 0); font-size: 24px; font-family: times new roman,new york,times,serif; background-color: transparent; font-style: normal;">However, I recall in years past that a pop-up would occur if an "illegal" character was used in a filename, but I never see that anymore. At least now we know not use commas in a FrameMaker filename. Aare there any other such characters I should know about? (Mine is a Windows XP platform with FrameMaker 8 and we have 3 Windows 7 platforms with FrameMaker 11)<span></span>.</div><div style="color: rgb(0, 0, 0); font-size: 24px; font-family: times new roman,new york,times,serif; background-color: transparent; font-style: normal;"><br></div><div
style="color: rgb(0, 0, 0); font-size: 24px; font-family: times new roman,new york,times,serif; background-color: transparent; font-style: normal;">Second, I sent this e-mail asking for help on Wednesday, August 21, but it didn't appear at all until today, Sunday, August 25. And this has occurred in the past as well.</div><div style="color: rgb(0, 0, 0); font-size: 24px; font-family: times new roman,new york,times,serif; background-color: transparent; font-style: normal;"><br></div><div style="color: rgb(0, 0, 0); font-size: 24px; font-family: times new roman,new york,times,serif; background-color: transparent; font-style: normal;">With not seeing my message here on Wednesday, I posted it to techwr-L the same day and got suggestions the same day.</div><div style="color: rgb(0, 0, 0); font-size: 24px; font-family: times new roman,new york,times,serif; background-color: transparent; font-style: normal;"><br></div><div style="color: rgb(0, 0, 0);
font-size: 24px; font-family: times new roman,new york,times,serif; background-color: transparent; font-style: normal;">I guess that if things don't change, I'll simply lurk here but depend on techwr-L for immediate (or at least same-day) results.</div><div style="color: rgb(0, 0, 0); font-size: 24px; font-family: times new roman,new york,times,serif; background-color: transparent; font-style: normal;"><br></div><div style="color: rgb(0, 0, 0); font-size: 24px; font-family: times new roman,new york,times,serif; background-color: transparent; font-style: normal;">As for Tim, he does great FM and other software contract tech writing and has been a
wealth of support to me. His website is just great as well; it's at
http://www.techknowledgecorp.com/ <br></div><div style="color: rgb(0, 0, 0); font-size: 24px; font-family: times new roman,new york,times,serif; background-color: transparent; font-style: normal;"><br></div><div style="color: rgb(0, 0, 0); font-size: 24px; font-family: times new roman,new york,times,serif; background-color: transparent; font-style: normal;">Give him a try, you won't be sorry.</div><div style="color: rgb(0, 0, 0); font-size: 24px; font-family: times new roman,new york,times,serif; background-color: transparent; font-style: normal;"><br></div><div style="color: rgb(0, 0, 0); font-size: 24px; font-family: times new roman,new york,times,serif; background-color: transparent; font-style: normal;">-- Ken in Atlanta<br></div><div style="color: rgb(0, 0, 0); font-size: 24px; font-family: times new roman,new york,times,serif; background-color: transparent; font-style: normal;"><span><br></span></div><div><br><blockquote style="border-left: 2px
solid rgb(16, 16, 255); margin-left: 5px; margin-top: 5px; padding-left: 5px;"> <div style="font-family: times new roman, new york, times, serif; font-size: 18pt;"> <div style="font-family: times new roman, new york, times, serif; font-size: 12pt;"> <div dir="ltr"> <hr size="1"> <font face="Arial" size="2"> <b><span style="font-weight:bold;">From:</span></b> Art Campbell <art.campbell@gmail.com><br> <b><span style="font-weight: bold;">To:</span></b> Ken Poshedly <poshedly@bellsouth.net> <br><b><span style="font-weight: bold;">Cc:</span></b> "framers@lists.frameusers.com" <framers@lists.frameusers.com> <br> <b><span style="font-weight: bold;">Sent:</span></b> Sunday, August 25, 2013 10:22 AM<br> <b><span style="font-weight: bold;">Subject:</span></b> Re: problems creating pdf files from FM11<br> </font> </div> <div class="y_msg_container"><br><div id="yiv1965028592"><div dir="ltr">First.... the two-step process you're doing is
unnecessary and may contribute to the problem.... Instead, try printing to the Acrobat printer and in the FM Print dialog box, check Generate Acrobat data but UNCHECK Print to file. Distiller will automatically generate the PS file, distill, and delete it.<div>
<br></div><div>Second... are automatic updates turned on? It's possible some Adobe files either in FM or in Acrobat changed. In any case, check manually to confirm that both applications are fully patched. </div><div>
<br></div><div>Third, some trouble shooting -- Can y'all create PDFs from other applications, such as Word, using the Acrobat printer instance? Are you getting any error messages during PDF creation? </div></div><div class="yiv1965028592gmail_extra">
<br clear="all"><div>Art Campbell <a rel="nofollow" ymailto="mailto:art.campbell@gmail.com" target="_blank" href="mailto:art.campbell@gmail.com">art.campbell@gmail.com</a><br> "... In my opinion, there's nothing in this world beats a '52 Vincent and a redheaded girl." -- Richard Thompson<br>
No disclaimers apply.<br> DoD 358<br><br>I support <a rel="nofollow" target="_blank" href="http://www.thegrotonline.com/">www.TheGrotonLine.com</a>, hyperlocal news for Groton MA.</div>
<br><br><div class="yiv1965028592gmail_quote">On Wed, Aug 21, 2013 at 11:13 AM, Ken Poshedly <span dir="ltr"><<a rel="nofollow" ymailto="mailto:poshedly@bellsouth.net" target="_blank" href="mailto:poshedly@bellsouth.net">poshedly@bellsouth.net</a>></span> wrote:<br><blockquote class="yiv1965028592gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex;">
<div><div style="font-size:18pt;font-family:times new roman, new york, times, serif;"><div><span>The subject line says just what it is.</span></div><div style="font-style:normal;font-size:24px;background-color:transparent;font-family:times new roman, new york, times, serif;">
<br><span></span></div><div style="font-style:normal;font-size:24px;background-color:transparent;font-family:times new roman, new york, times, serif;"><span>Background:</span></div><ul><li><span>I'm on a Windows XP terminal with FM8 and Adobe Acrobat 9 Professional.</span></li>
<li>The other three writers are on Windows 7 terminals with FM11 and Adobe Acrobat 10 Professional.</li><li>We create pdf files by printing to the Adobe "printer" to get a ps (postscript) file, then running that through Distiller.</li>
</ul><div style="font-style:normal;font-size:24px;background-color:transparent;font-family:times new roman, new york, times, serif;"><br></div><div style="font-style:normal;font-size:24px;background-color:transparent;font-family:times new roman, new york, times, serif;">
All worked OK through Wednesday, but not today (Thursday).</div><div style="font-style:normal;font-size:24px;background-color:transparent;font-family:times new roman, new york, times, serif;">While I _can_ continue to successfully create pdf files as described, at least two of the other three guys can't.</div>
<div style="font-style:normal;font-size:24px;background-color:transparent;font-family:times new roman, new york, times, serif;"><br></div><div style="font-style:normal;font-size:24px;background-color:transparent;font-family:times new roman, new york, times, serif;">
What we've done:</div><ul><li>Saved a sample file down to mif version 7
onto our network drive for me to open in FM8.</li><li>I open the sample file in FM8 but still can't create a ps file (always "0 kb" file size results) from that sample file.</li><li>This is true whether I try it straight from the mif file or save it as an FM8 file and then try it.</li>
</ul><div style="font-style:normal;font-size:24px;background-color:transparent;font-family:times new roman, new york, times, serif;">Nobody had consciously changed anything on their terminals over the course of Wednesday to cause this today.</div>
<div style="font-style:normal;font-size:24px;background-color:transparent;font-family:times new roman, new york, times, serif;"><br></div><div style="font-style:normal;font-size:24px;background-color:transparent;font-family:times new roman, new york, times, serif;">
And yes, I've made sure that the "Rely on system fonts only" checkbox is UNchecked when they
and I try to create a ps file using the sample FM11 file.</div><div style="font-style:normal;font-size:24px;background-color:transparent;font-family:times new roman, new york, times, serif;"><br></div><div style="font-style:normal;font-size:24px;background-color:transparent;font-family:times new roman, new york, times, serif;">
My suggested fix is for the three to remain on Windows 7 but reinstall FM8 since we here only output pdf files for hardcopy distribution anyway. That's a losing battle, however, even though it would increase our productivity immensely -- at least in the short term.<br>
</div><div style="font-style:normal;font-size:24px;background-color:transparent;font-family:times new roman, new york, times, serif;"><br></div><div style="font-style:normal;font-size:24px;background-color:transparent;font-family:times new roman, new york, times, serif;">
Help please.</div><div style="font-style:normal;font-size:24px;background-color:transparent;font-family:times new roman, new york, times, serif;"><br></div><div style="font-style:normal;font-size:24px;background-color:transparent;font-family:times new roman, new york, times, serif;">
-- Ken in Atlanta<br><br></div></div></div></blockquote></div></div></div></div> </div> </div> </blockquote></div> </div></body></html>