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FWIW, we have just started seeing this behavior as well.
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Running Frame 9 remotely through a Citrix Desktop, working on files that are stored on a separate remote server.
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Files (both main and backup) disappear from the directory.
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Appears to happen when the book is regenerated.
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In 20+ years of working with FM, I have never seen this problem before.
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Grant Hogarth
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<span style="color: #3366ff;">On August 29, 2013 at 4:44 PM Eugene Ingram Jr <ingram@usa.net> wrote:</span>
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<span style="color: #3366ff;">The publications department where I work has experienced a persistent file deletion bug using Adobe FrameMaker 9 (version 9.0p255) for the past few months. The bug only occurs when opening FrameMaker books from the network share drive in Windows 7. This network share drive appears identical to a local drive. When copying FrameMaker projects to the local hard-drive the problem does not occur. However, it's essential to work off the network share drive so that other writers see FrameMaker locked files and do not work on those files simultaneously. </span>
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<span style="color: #3366ff;">Steps to reproduce issue follow. </span>
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<span style="color: #3366ff;">Scenario #1: </span>
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<li><span style="color: #3366ff;">Open a FrameMaker book file (where the book and associated FM files are contained in a file folder) on the network share drive.</span></li>
<li><span style="color: #3366ff;">Generate a TOC.</span></li>
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<span style="color: #3366ff;">Result: Files in book randomly disappear from FrameMaker project folder. After restoring the files and running the TOC again, files randomly vanish again. I use the phrase "randomly vanish" because which files vanish is unpredictable and constantly changing every time the TOC is generated. </span>
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<span style="color: #3366ff;">Scenario #2: </span>
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<li><span style="color: #3366ff;">Open a FrameMaker book file (where the book and associated FM files are contained in a file folder) on the network share drive.</span></li>
<li><span style="color: #3366ff;">Highlight all the files in the book.</span></li>
<li><span style="color: #3366ff;">Select View > Hide Conditional Text Indicators.</span></li>
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<span style="color: #3366ff;">Result: Similar to Scenario #1. </span>
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<span style="color: #3366ff;">Scenario #3: </span>
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<li><span style="color: #3366ff;">Open a FrameMaker book file (where the book and associated FM files are contained in a file folder) on the network share drive.</span></li>
<li><span style="color: #3366ff;">Highlight all the files in the book.</span></li>
<li><span style="color: #3366ff;">Select Format > Document > Change Bars.</span></li>
<li><span style="color: #3366ff;">Modify any setting(s) within the Change Bars Properties dialog box.</span></li>
<li><span style="color: #3366ff;">Click Set. </span></li>
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<span style="color: #3366ff;">Result: Similar to Scenario #1. </span>
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<span style="color: #3366ff;">My theory is that a bug in FrameMaker while using operations on multiple files (a common denominator in Scenarios 1-3) is causing the files to get deleted on the network drive. Although the network folder looks identical in Windows 7, each file operation is going over the network instead of directly to files on the local hard-drive. </span>
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<span style="color: #3366ff;">Is there a network version of FrameMaker? The reason the company doesn't have a network version, if such a version exists, is because each writer has a licensed FrameMaker copy on their local machine. FrameMaker interacts with network folders as if these folders were local folders. However, all operating system file operations are going over the network instead of going to the local drive. The network must therefore emulate the local drive. Is there a network version of FrameMaker that addresses this dynamic, or is the version sold for individual users supposed to operate on both local and network drives? If the latter is the case, then this could be a bug. </span>
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<span style="color: #3366ff;">Again, we need to work off the network because if multiple writers are working on separate features within a single book, the only method of avoiding collisions between writers is through the FrameMaker file locking feature. By copying files from the network to a local drive, making changes, and then copying the files back to the network, there is a danger of over-writing another writer's work. I can personally get away with copying down files because I'm assigned to an entire book, but that is not always the case. </span>
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<span style="color: #3366ff;">Has anyone else experienced this issue? If so, please share your workaround. </span>
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<span style="color: #3366ff;">Thanks, </span>
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<span style="color: #3366ff;">Eugene </span>
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